{"id":1536774,"url":"https://alion.io/job/credence-operations-support-engineer-systems-administrator","title":"Operations Support Engineer / Systems Administrator","company":{"id":3864336,"name":"Credence","domain":"credence.ai","url":"https://alion.io/company/credence-4","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McLean, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"AWX","optional":false},{"name":"Configuration Management","optional":false},{"name":"Linux","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Amazon CloudWatch","optional":true},{"name":"Amazon EC2","optional":true},{"name":"Amazon S3","optional":true},{"name":"DNS","optional":true},{"name":"IAM","optional":true},{"name":"Red Hat","optional":true}],"status":"live","first_seen_at":"2026-09-30T19:17:09Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-13T13:04:39Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"At Credence, we support mission-critical federal missions through technology, partnership, and trust. We provide solutions across cloud modernization, cybersecurity, enterprise infrastructure, and advanced technology for defense and health organizations.\nCredence is a privately held company recognized as a top place to work and listed on the Inc. 5000 Fastest-Growing Private Companies list for more than a decade. We believe in servant leadership and focus on the success of our clients, employees, and partners.\nPosition Summary\nCredence is seeking an Operations Support Engineer / Systems Administrator to support systems engineering and hosting operations for federal customers.\nThe primary responsibility of this position is to support recurring system patching requirements, including scheduled nightly patching activities outside normal business hours. The selected candidate will execute and monitor existing AWX/Ansible patching automation, validate results, troubleshoot failures, and coordinate remediation activities across Linux and Windows environments.\nThe role will also support system administration, configuration management, vulnerability remediation, monitoring, troubleshooting, documentation, and other operational activities required to maintain secure and reliable hosting environments.\nResponsibilities include, but are not limited to:\nExecute and monitor scheduled patching jobs through AWX/Ansible.\nSupport scheduled nightly patching activities outside normal business hours, including patch preparation, execution, post-patch validation, and troubleshooting.\nReview AWX job results, investigate failed or incomplete patching runs, resolve issues, and coordinate re-execution when necessary.\nReview patching requirements, repository content, maintenance schedules, and approved change requests before patch execution.\nValidate system health, services, connectivity, and application availability after patching activities.\nTroubleshoot patching failures, package conflicts, repository issues, dependency problems, service failures, and unexpected system behavior.\nMonitor patching progress and provide status updates, completion reports, and exception information.\nIdentify systems that cannot be patched and document the reason, impact, risk, and required remediation.\nSupport Linux and Windows server administration, configuration, hardening, maintenance, and troubleshooting.\nAssist with vulnerability remediation and compliance-related system maintenance activities.\nSupport server provisioning, operating system upgrades, configuration changes, system retirement, and technical refresh activities.\nTroubleshoot operating system, storage, networking, authentication, permissions, certificates, services, and application dependencies.\nCoordinate with Systems Engineering, Platform Engineering, application teams, cybersecurity personnel, and customer stakeholders to resolve technical issues.\nAssist with maintaining AWX job templates, inventories, variables, credentials, procedures, and related documentation.\nUse existing automation and develop scripts or process improvements to improve patching efficiency, validation, reporting, and operational support.\nMaintain accurate system records, patching documentation, procedures, runbooks, and operational reports.\nFollow approved change-management, incident-management, security, and configuration-management processes.\nParticipate in scheduled maintenance activities, incident response, and other operational support activities as required.\nParticipate in a rotating on-call schedule, if assigned.\nRequirements\nMust have the ability to obtain and maintain a Public Trust.\nMust have at least 3 years of experience in systems administration, systems engineering, infrastructure operations, cloud operations, or a related technical field.\nMust have hands-on experience administering Linux or Windows server environments.\nMust have experience performing operating system patching, package management, system maintenance, and post-patch validation.\nMust have experience using AWX/Ansible or a similar automation platform for patching, configuration management, or systems administration.\nMust have experience troubleshooting AWX/Ansible job failures, playbooks, inventories, variables, package dependencies, repository issues, and execution results.\nMust have the ability to support scheduled nightly patching activities outside normal business hours, as required.\nMust have experience with Linux package-management tools such as DNF, YUM, RPM, or equivalent technologies.\nMust have experience with Windows patching or Windows Server administration.\nMust have experience using Shell, Python, PowerShell, or a similar scripting language.\nMust have familiarity with system monitoring, logging, service management, and basic networking troubleshooting.\nMust have the ability to follow established procedures while applying sound technical judgment to resolve issues.\nMust have strong written and verbal communication skills.\nMust have the ability to document technical issues, maintenance activities, exceptions, and resolution steps.\nMust have a CompTIA Security+ certification or the ability to obtain it within the first 60 days.\nMust have an AWS certification or the ability to obtain one within the first 90 days.\nPreferred Qualifications\nExperience supporting RHEL, Amazon Linux, Windows Server, or other enterprise operating systems.\nExperience supporting systems hosted in AWS, AWS GovCloud, or other cloud environments.\nExperience with AWS Systems Manager, Red Hat Satellite, WSUS, repository mirrors, or similar patch-management and configuration-management tools.\nExperience with system hardening, STIGs, vulnerability remediation, or federal compliance requirements.\nExperience with EC2, EBS, S3, IAM, VPC, CloudWatch, and related AWS services.\nExperience troubleshooting DNS, networking, storage, authentication, certificates, and application dependencies.\nExperience supporting production environments with formal change, incident, and problem-management processes.\nExperience with enterprise monitoring, logging, ticketing, or configuration-management platforms.\nExperience developing automation for patching, validation, reporting, or operational support. \nSalary Range: $85,000-$130,000 annually. Actual compensation will be determined based on the selected candidate's experience, education, skills, and overall qualifications.\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nFamily Leave (Maternity, Paternity)\nShort Term & Long Term Disability\nTraining & Development","description_format":"text","description_chars":6684,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Machine Learning","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-09-30T19:17:09Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.88,"p_room":1,"age_days":12,"expected_fill_days":50,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/credence-operations-support-engineer-systems-administrator","json_url":"https://alion.io/job/credence-operations-support-engineer-systems-administrator.json","meta":{"generated_at":"2026-10-13T15:42:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23906,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3864336},"rest":"https://alion.io/mcp/rest/get_company?id=3864336"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcredence-operations-support-engineer-systems-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcredence-operations-support-engineer-systems-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcredence-operations-support-engineer-systems-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/credence-operations-support-engineer-systems-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcredence-operations-support-engineer-systems-administrator"}]}