{"id":3266727,"url":"https://alion.io/job/credit-acceptance-auto-finance-staff-machine-learning-engineer-platform-mlops","title":"Staff Machine Learning Engineer, Platform (MLOPS)","company":{"id":2788494,"name":"Credit Acceptance Auto Finance","domain":"creditacceptance.com","url":"https://alion.io/company/creditacceptance","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","Washington, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":184943,"max":258920,"currency":"USD","period":"year","gross":null,"usd_annual":258920},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A2A","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"AWS Bedrock AgentCore","optional":false},{"name":"CI/CD","optional":false},{"name":"Databricks","optional":false},{"name":"Dynatrace","optional":false},{"name":"Fine-tuning","optional":false},{"name":"Knowledge Distillation","optional":false},{"name":"Least Privilege","optional":false},{"name":"LLM","optional":false},{"name":"MLFlow","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Model Distillation","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Python","optional":false},{"name":"Quantization","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T09:55:26Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation.\nOur Engineering teams are helping shape the future of Credit Acceptance through innovation. Team Members collaborate across the organization to solve complex challenges, build impactful solutions, challenge the status quo, and support informed business decisions. We value curiosity, continuous learning, and new ideas from people who are passionate about driving modernization and meaningful business impact.\nOutcomes and Activities:\nOwn the deployment path for ML and GenAI models end to end training and inference pipelines, model registry and versioning, serving endpoints, and controlled promotion across development, QA and production.\nOwn runtime health for models in production: monitoring, alerting, drift and quality-regression detection, latency and throughput objectives, capacity and autoscaling behavior, and incident response through to root cause and a closed corrective action.\nOperate the agent runtime layer. Route production agents through the enterprise AI Gateway and MCP Gateway rather than direct model and tool access, migrate existing agents onto that governed path, and keep tool surfaces scoped, versioned and least-privilege as they change.\nOwn evaluation of agents in production, not just before release. Online scoring and behavioral monitoring, quality-regression and drift detection against pinned baselines, sampling and judge pipelines, and the release-gate mechanics that stop a regression from shipping.\nBuild and maintain the observability and evaluation substrate other teams depend on: trace and telemetry capture including multi-turn and multi-step agent traces, logging standards, evaluation pipeline plumbing, and the data contracts underneath them.\nOwn platform unit economics. Measure and manage cost per inference, per document and per interaction, and produce the platform and infrastructure cost analysis that informs build-versus-buy and hosting decisions.\nMake the paved road real. Deliver reusable pipeline templates, deployment patterns, reference implementations and internal tooling so product teams adopt the standard path because it is faster, not because it is mandated.\nPartner with Cloud Engineering, Data Engineering, Security and SRE so the ML platform sits inside enterprise governance, identity and observability rather than beside it.\nRespond to AI-specific production incidents and drive them to a closed corrective action: prompt injection attempts, rogue-agent cost spikes, data-classification exposure through a tool call, delegation abuse between agents, and model endpoint failures.\nMaintain the architecture documentation and system diagrams for the ML platform and keep them accurate enough to be used in design review.\nMentor engineers and interns on production ML practice and raise the operating standard through design and code review rather than through rework.\nCompetencies: The following items detail how you will be successful in this role.\nCustomer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer's shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.\nEngineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.\nOne Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.\n Owner's Mindset: Owner's Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.\nRequirements\nBachelor's degree in Computer Science, Engineering, Statistics or a relevant technical field with at least 7 years of relevant experience, or a Master's degree in one of those fields with at least 5 years of relevant experience.\n5+ years building and operating production ML or AI systems, with direct ownership of at least two of: training or inference pipelines, model serving infrastructure, model registry and versioning, or production monitoring and alerting.\nDemonstrated ownership of a production ML or AI service through its full operating life: deployed it, monitored it, was paged for it, diagnosed a failure, and shipped the fix.\nStrong Python and SQL, with production-quality engineering practice: version control, testing, code review, and CI/CD applied to ML workloads rather than only to application code.\nHands-on experience with a cloud ML platform in production. AWS and Databricks strongly preferred, including model serving, job orchestration, and a model registry or experiment tracking system such as MLflow.\nWorking knowledge of how LLM and GenAI workloads differ operationally from traditional ML: token cost and latency behavior, caching and batching, non-deterministic output.\nExperience running LLM or agent applications behind a gateway or proxy layer, and able to build best practices for model routing and fallback, credential and key management, rate limiting and budget enforcement.\nWorking knowledge of tool-calling architecture for agents, including the Model Context Protocol: what an MCP server is, how tools are scoped and authorized, and why tool access is brokered through a gateway rather than granted directly.\nExperience with containerization and infrastructure as code.\nAbility to communicate technical and non-technical trade-offs clearly in writing to an audience that includes both engineers and non-engineers.\nCandidates must reside in or be willing to relocate to one of the following hub locations: the greater Southfield, Michigan, area; the greater Bellevue, Washington, area; or the San Francisco Bay Area, California.\nPreferred\nProduction experience with GPU-backed model serving, including autoscaling behavior under concurrent load, cold-start management and cost control.\nExperience with OpenTelemetry and an enterprise observability platform such as Dynatrace, including instrumenting AI workloads rather than only conventional services.\nExperience with model serving efficiency techniques: quantization, parameter-efficient fine-tuning, distillation or inference optimization.\nExperience with data governance and access control on a lakehouse platform, such as Databricks Unity Catalog.\nExperience operating AI systems in a regulated industry, particularly financial services, including auditability, retention and access-control requirements.\nExperience with agentic or multi-step AI systems in production, including tracing and debugging multi-turn behavior.\nHands-on experience with a managed agent or tool gateway, such as AWS Bedrock AgentCore Gateway, and with running MCP servers in a governed environment.\nFamiliarity with emerging agent interoperability and agent identity standards, including Agent2Agent (A2A) style agent-to-agent delegation, agent discovery and capability advertisement, and workload identity for non-human actors.\nKnowledge and Skills\nAbility to communicate complex technical information, both verbal and written, to all levels, including senior leadership.\nAbility to solve problems at the source by offering simple, working solutions.\nResponds promptly and effectively to resolve incidents, tasks, and projects.\nDemonstrated ability and motivation to teach others.\nAbility to gain the trust of others and build solid relationships across and vertically throughout the organization.\nEffectively prioritize and execute tasks in a high-pressure environment.\nTarget Compensation: This position offers a competitive base salary, with a range of $184,943- $258,920.\nThis position is eligible for an annual variable incentive of cash and equity, between 10- 20% of base salary. Actional amounts are based on individual performance.\nFinal compensation within the range is influenced by many factors including assigned hub location, role-specific skills, depth and experience level, industry background, relevant education and certifications.\nThis position follows a hybrid work model, offering two work-from-home days and three standard in-office days each week with the team and key stakeholders at the local office.\nINDENGLP\nBenefits\nExcellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work \nOur Company Values:\nTo be successful in this role, Team Members need to be:\nPositive by maintaining resiliency and focusing on solutions\nRespectful by collaborating and actively listening\nInsightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions\nDirect by effectively communicating and conveying courage\nEarnest by taking accountability, applying feedback and effectively planning and priority setting\nExpectations:\nRemain compliant with our policies processes and legal guidelines\nAll other duties as assigned\nAttendance as required by department \nAdvice!\nWe understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!\nP.S.\nWe have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why - let’s talk!\nRequired degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.\nCredit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\nCalifornia Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.\nPlay the video below to learn more about our Company culture.","description_format":"text","description_chars":11393,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Michigan","iso":null,"kind":"city"},{"name":"Washington","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Financial Services","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-26T09:37:14Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":25,"reasons":["conf:10","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":258920,"is_top_pay":false},"html_url":"https://alion.io/job/credit-acceptance-auto-finance-staff-machine-learning-engineer-platform-mlops","json_url":"https://alion.io/job/credit-acceptance-auto-finance-staff-machine-learning-engineer-platform-mlops.json","meta":{"generated_at":"2026-10-28T20:14:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28059,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2788494},"rest":"https://alion.io/mcp/rest/get_company?id=2788494"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcredit-acceptance-auto-finance-staff-machine-learning-engineer-platform-mlops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcredit-acceptance-auto-finance-staff-machine-learning-engineer-platform-mlops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcredit-acceptance-auto-finance-staff-machine-learning-engineer-platform-mlops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/credit-acceptance-auto-finance-staff-machine-learning-engineer-platform-mlops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcredit-acceptance-auto-finance-staff-machine-learning-engineer-platform-mlops"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3266727}},{"tool":"search_jobs","arguments":{"company":"creditacceptance.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3266727},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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