{"id":2412182,"url":"https://alion.io/job/creditacceptance-account-solutions-representative","title":"Account Solutions Representative","company":{"id":2788494,"name":"Credit Acceptance Auto Finance","domain":"creditacceptance.com","url":"https://alion.io/company/creditacceptance","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":175000,"period":"year","method":"role_country_seniority_unknown","sample_n":7584},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T02:49:17Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.\nOur Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career and here are just a few of the reasons why:\nCompensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential.\nPaid Time Off, Holiday pay, quarterly profit sharing, and benefits that begin on your first day!\nFlexible scheduling that allows you to pick your own hours on your assigned flex days.\n98% of our Collections leadership team was promoted from within and we have had many other Collectors use the skills they gained to transition to other roles within the company.\nTraining on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development.\nA listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback through multiple channels including CEO and Department Town Halls, round tables, and many others!\nGreat Place to Work culture that includes a relaxed work environment, allocated hours for having fun, and recognition programs for new hires, top performers, birthdays, milestone anniversaries, shout outs, awards, and ongoing contests!\nWork perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more!\nAn opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees.\nAccount Solutions Representative\nWhat’s In It For You!\nAbove market pay structure starting at $17.75-$20.85 (based on experience) plus uncapped monthly bonus based on performance.\nThe estimated average bonus target for this position is around $700/month.\nPaid bi-weekly\nAnnual hourly pay increases based on your performance\nCompetitive benefits/perks that begin on your first day!\nWork from home/remote\nMedical, Dental, Vision\nPaid training\nPaid time off and paid holidays\nComputer equipment provided (monitors, mouse, keyboard, webcam)\nPaid parental time\n401k with employer match\nTuition reimbursement\nGrowth opportunities to advance your career\nOngoing training and development\nMany more additional benefits including monthly fitness reimbursement and adoption assistance - apply to learn more about the entire package!\nWhen Will You Work?\nMandatory 5 week virtual training Monday through Friday 10am - 7pm CST starting on 11/09/2026\nSchedule:\n*Schedule choices below are listed in Central Standard Time (CST)\nOption 1:\nMonday: 1pm-10pm, Tuesday: OFF, Wednesday: 7am - 4pm, Thursday: FLEX, Friday: FLEX, Saturday: 10am - 7pm Sunday: OFF\nOption 2:\nMonday: 7am - 4pm, Tuesday: OFF, Wednesday: FLEX, Thursday: FLEX, Friday: 1pm-10pm, Saturday: OFF Sunday: 10am - 7pm\n*Schedule choices are based on availability\nWhat Will You Do?\nYou change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to:\nCreate solutions to assist the customer from becoming further past due and get them current, where possible \nCreate a solution to assist the customer to cancel or stop vehicle repossession\nHandle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)\nYou help these customers by:\nConsistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments\nProfessionally and respectfully working with customers to help them bring and keep their account current\nEnsuring the information that we depend on to contact the customer is up to date\nLeveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation\nSupporting additional customer service requests\nWhat Skills/Experience Are We Looking For?\nMust have:\nHigh School Diploma\nHigh speed internet connection with a minimum of 15mbps download speed\nNice to have:\nPrevious customer service and/or collection experience in call center environment\nExperience in the finance or automotive industry\nExperience in any position where you had to demonstrate excellent customer support or persuasive skills\nWho We Are…\nCredit Acceptance is an award-winning workplace having been on Fortune’s Top 100 Workplaces list 10 of the last 11 years!\nWe offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential\nWe are an indirect auto finance company who has been in business for over 50 years!\nWe offer automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit\n#zip #LI-Remote #CACWEST\nBenefits\nExcellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work \nOur Company Values:\nTo be successful in this role, Team Members need to be:\nPositive by maintaining resiliency and focusing on solutions\nRespectful by collaborating and actively listening\nInsightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions\nDirect by effectively communicating and conveying courage\nEarnest by taking accountability, applying feedback and effectively planning and priority setting\nExpectations:\nRemain compliant with our policies processes and legal guidelines\nAll other duties as assigned\nAttendance as required by department \nAdvice!\nWe understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!\nP.S.\nWe have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why - let’s talk!\nRequired degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.\nCredit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.\nCalifornia Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.\nPlay the video below to learn more about our Company culture.","description_format":"text","description_chars":7650,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Growth opportunities","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T02:25:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":32,"reasons":["conf:3","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/creditacceptance-account-solutions-representative","json_url":"https://alion.io/job/creditacceptance-account-solutions-representative.json","meta":{"generated_at":"2026-10-14T12:29:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15242,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2788494},"rest":"https://alion.io/mcp/rest/get_company?id=2788494"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcreditacceptance-account-solutions-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcreditacceptance-account-solutions-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcreditacceptance-account-solutions-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/creditacceptance-account-solutions-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcreditacceptance-account-solutions-representative"}]}