{"id":2412184,"url":"https://alion.io/job/creditacceptance-director-of-software-engineering-platform-services","title":"Director of Software Engineering, Platform Services","company":{"id":2788494,"name":"Credit Acceptance Auto Finance","domain":"creditacceptance.com","url":"https://alion.io/company/creditacceptance","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":208761,"max":306182,"currency":"USD","period":"year","gross":null,"usd_annual":306182},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"CI/CD","optional":false},{"name":"LLM Guardrails","optional":false}],"status":"closed","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-26T09:37:14Z","board_verified":false,"closed_at":"2026-10-26T09:37:14Z","days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.\nOur Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!\nThe Director of Software Engineering, Platform Services will help to modernize the engineering organization at Credit Acceptance by building and leading teams that deliver two sets of capabilities: the tooling, templates and standards that engineers use to build software, and the shared engineering services that multiple parts of the organization depend on, including internal products such as payments, notifications, consent and document intelligence. This role will be responsible for consolidating services that are used by multiple parts of the organization into a single place, eliminating duplication and modernizing the technology.Credit Acceptance is adopting AI-assisted and specification-driven development across its engineering organization, and this role will lead that work. It includes the software development lifecycle and the tooling that supports it, the development environments engineers work in, the AI coding assistants and agent development frameworks they use, the golden path templates and reference implementations that make recommended practices the default, and the measurement of whether these investments are improving engineering productivity.\nThe ideal candidate is someone who can build and lead a platform engineering team to create the foundational tooling and services for Credit Acceptance’s scaling while also creating process and structure for the company’s growth. They should create a team culture of amplifying scale and creating strong advocates within the product verticals. They should have experience leading a high-performance horizontal engineering team, identifying what the company needs and achieving outcomes that push the company forward and accelerate engineering velocity and productivity. Equally important is a track record of delivering internal developer tooling and shared services as products, with the adoption and operational ownership that comes with them.\nOutcomes and Activities:\nThis position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.\nProvide the strategy, leadership and day-to-day management of the Platform Services organization.\nLead the team in developing, enhancing, and supporting a set of integrated platform services for Credit Acceptance engineering teams to leverage in releasing high quality software to its customers.\nDefine the company’s approach to AI-assisted and specification-driven development, including coding assistants, agent development frameworks, and the standards and guardrails required to release their output safely.\nDeliver the golden path templates, scaffolds and reference implementations that engineering teams use to start new work, including the frameworks and patterns those templates establish.\nOwn the development environments and inner loop tooling engineers use daily, including build and test performance and environment provisioning.\nBe accountable for the availability, performance and support model of the shared services the organization operates, including service level objectives and on-call coverage for those services.\nCreate and manage the Platform Services experience required to quickly, reliably, efficiently, and securely deliver value to developers, and grow adoption across the product verticals so that the supported path is the default path.\nPartner with the teams that operate delivery pipelines, cloud infrastructure and runtime platforms to deliver and support the capabilities this organization builds.\nEstablish and report the measures of engineering productivity, platform adoption and service performance, along with the progress of the organization’s projects.\nRefine and deliver on a strategy that aligns platform goals to business objectives, priorities, and budgetary realities, weighing build, buy and open source options against the company’s ability to operate what is selected.\nEnsure Credit Acceptance’s engineering tooling and shared services meet the company’s security, privacy and audit requirements and align with corporate goals.\nSupport business growth initiatives from a Platform Services point of view by aligning the technology vision with business strategy.\nBuild and manage diverse engineering teams capable of carrying out ambitious platform software initiatives, recruiting and developing engineering leaders and top engineering talent in the Platform Services space.\nSet the direction of the team; anticipate strategic and scaling-related challenges via thoughtful planning, both from a personnel and technical standpoint, and lead organizational change in alignment with the company’s objectives.\nBreak down platform strategy and team asks into correct technical building blocks, mentoring the team’s technical output and keeping skills and knowledge current.\nProvide continuous feedback, address underperformance, and recognize the individual strengths and contributions of team members.\nDrive a results-oriented culture with a strong focus on execution, quality, and speed, and keep the quality bar high for the services other teams depend on.\nCompetencies: The following items detail how you will be successful in this role.\nCustomer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.\nEngineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.\nOne Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.\n Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.\nRequirements:\nBS/MS in Computer Science, engineering/technical degree, MBA preferred\n10+ years of experience in highly technical roles in development or enterprise services, at large organizations or innovative startups\n5+ years of supervisory, consultant or team lead experience, with demonstrated ability to manage multiple teams.\nTrack record of delivering internal developer tooling, developer platforms or shared engineering services that were adopted by other engineering teams.\nExperience leading the adoption of AI-assisted software development at scale, including coding assistants, agentic development workflows, evaluation, and the guardrails required to release generated code.\nHistory of owning services in production, including service level objectives, on-call rotations and incident response.\nProven ability to consolidate duplicated capabilities into a single supported platform, including the migration and decommissioning work required.\nDemonstrated ability to communicate with C-Level leaders, conveying complex information in a timely and easily understood way to all levels of the organization.\nPreferred:\nFamiliarity with agent development frameworks, model access layers or other AI platform capabilities\nBackground in a regulated industry, or working closely with security, audit and compliance functions\nWorking knowledge of the financial services industry, loan origination systems, web-based applications, and the automotive industry\nKnowledge and Skills:\nWorking knowledge of the modern developer toolchain, including source control and code review workflows, continuous integration, containers, infrastructure as code, and developer portal or service catalog products.\nProven ability to think strategically, align technical initiatives with business objectives, and formulate a team’s technical strategy and roadmap in partnership with other teams.\nSuccess growing a team and fostering a collaborative, ambitious, and outcome-driven culture that embodies company values.\nComfortable with navigating hard-to-follow (or non-existent) processes and comfortable identifying processes which aren’t working and changing them.\nHistory of using data for decision making and providing a strong technical vision that your teams deliver against consistently.\nAn automation mindset that strives to reduce manual interventions wherever relevant.\nStrong executive presence and ability to advance ideas and initiatives, keeping the customer and the company’s best interest in mind.\nTarget Compensation: A competitive base salary range from $208,761 - $306,182. This position is eligible for an annual variable bonus of cash and equity, between 20 - 60%. Bonus amounts are based on individual performance. Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications.\nCandidates who reside in the following major metropolitan areas may be eligible for a premium on top of the posted range based on their specific zone: San Francisco, Seattle, Boston, New York City, Los Angeles and San Diego.\nINDENGLP\nBenefits\nExcellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work \nOur Company Values:\nTo be successful in this role, Team Members need to be:\nPositive by maintaining resiliency and focusing on solutions\nRespectful by collaborating and actively listening\nInsightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions\nDirect by effectively communicating and conveying courage\nEarnest by taking accountability, applying feedback and effectively planning and priority setting\nTo create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:\nIdentify the Right People by recognizing top talent\nSet Clear Expectations by managing change and directing others\nTrain team members and focus on developing talent\nPerformance Manage by ensuring accountability and driving results\nCreate the Right Environment by establishing trust and managing conflict\nMaintain the Right Number of team members needed to build an effective team\nExpectations:\nRemain compl...","description_format":"text","description_chars":13434,"description_truncated":true,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-13T02:25:47Z"},{"event":"close","at":"2026-10-26T09:37:14Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":306182,"is_top_pay":true},"html_url":"https://alion.io/job/creditacceptance-director-of-software-engineering-platform-services","json_url":"https://alion.io/job/creditacceptance-director-of-software-engineering-platform-services.json","meta":{"generated_at":"2026-10-26T11:04:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14945,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2788494},"rest":"https://alion.io/mcp/rest/get_company?id=2788494"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcreditacceptance-director-of-software-engineering-platform-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcreditacceptance-director-of-software-engineering-platform-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcreditacceptance-director-of-software-engineering-platform-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/creditacceptance-director-of-software-engineering-platform-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcreditacceptance-director-of-software-engineering-platform-services"}]}