{"id":2412189,"url":"https://alion.io/job/creditacceptance-software-engineering-manager-ii-consumer-360","title":"Software Engineering Manager II, Consumer 360","company":{"id":2788494,"name":"Credit Acceptance Auto Finance","domain":"creditacceptance.com","url":"https://alion.io/company/creditacceptance","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":155263,"max":227719,"currency":"USD","period":"year","gross":null,"usd_annual":227719},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"CI/CD","optional":false},{"name":"Function Calling","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"Incident Management","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"RAG","optional":false},{"name":"Java","optional":true},{"name":"LLM","optional":true}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-15T05:17:04Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.\nOur Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!\nThe Software Engineering Manager II leads and grows cross-functional engineering teams that build and operate distributed, API-driven, cloud-native platforms. This leader is accountable for engineering excellence, delivery outcomes, and the technical health of the products their teams own - and for bringing modern AI capability into both the products we build and the way we build them.Outcomes and Activities:\nThis position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.\nLeads and mentors team members on essential agile and product mindset tenets including early learning, self-organized teams, cross functionality, customer obsession, outcome focused, incremental delivery and test driven.\nParticipates in work planning processes to ensure the most important work is aligned to the appropriate team, that work is broken down enough that outcomes can be delivered incrementally. \nLeads and mentors cross functional team members on building world class products that deliver customer delight and business value\nDesigns solutions to meet requirements for initiatives involving multiple team applications as well as applications owned by other teams.\nSupports delivery teams to ensure process and technology standards are consistently followed to enable consistent delivery of value.\nDevelops and tracks delivery metrics while monitoring technical health of the product, informs progress toward delivery goals, and provides support appropriately when needed.\nBuilds effective teams by ensuring you have the right people and setting clear expectations\nMonitors and evaluates team performance and continuously coach and mentor team members\nSets up your team for operational success by having a sound understanding on the system ecosystem, architecture, technologies and system domains and how these are used to achieve business outcomes.\nIs an active participant in on-call escalation and incident management\nOwns the design, delivery, and lifecycle governance of API platforms and services used across teams - driving contract-first design, versioning and deprecation discipline, reuse, and consumer experience.\nDrives adoption of AI across the software development lifecycle (ADLC), establishing standards, guardrails, and measures of effectiveness for AI-assisted engineering within the team.\nGuides the team in identifying, designing, and delivering AI-enabled capabilities - including agentic solutions - with appropriate evaluation, human-in-the-loop controls, observability, and responsible-use practices.\nCompetencies: The following items detail how you will be successful in this role.\nCustomer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.\nEngineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.\nOne Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.\n Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.\nRequirements:\nBachelor’s Degree or equivalent experience.\nMinimum of 5 years’ experience leading engineering teams.\nProven experience in technical leadership, capable of providing mentorship, cross-functional project execution, setting and executing on technical vision and strategy\nExtensive experience implementing Agile and DevOps practices including but not limited to test driven, incremental releases, continuous integration, and deployment pipeline automation.\nExperience in microservices design strategies and implementation including migration planning, service granularity, interservice communication, traceability, orchestration, and failure isolation\nExperience with Cloud migrations and working in a mixed on-prem / cloud environment (container orchestration, security, serverless)\nExperience leading teams that design and operate reliable distributed services at scale, including performance, observability, failure recovery, and applying AI where it improves system capabilities or operations.\nExperience creating reusable, developer-friendly platforms with self-service onboarding, API observability, and applied AI capabilities such as intelligent APIs, tool/function calling, and MCP-based integrations.\nExperience building secure, scalable, and cost-efficient cloud platforms, including deployment automation and applied AI workloads such as RAG, model services, agents, and AI-enabled engineering workflows.\n Preferred Experience:\n4 years’ experience of leading initiatives in a Java ecosystem\nTrack record of identifying opportunities to improve outcomes via new tools and approaches, evaluating and measuring candidate solutions, and successfully advocating for their adoption\nExperience applying appropriate levels of transactional and race condition-resilient approaches, including database locking, distributed transactions (XA), SAGA pattern\nAbility to describe and design decoupled system transaction models that are resilient to upstream and downstream outages with appropriate recovery models\nExperience implementing and operationalizing rules engines\nExperience modernizing or decomposing legacy monoliths into API-first, cloud-native services.\nExperience introducing AI capability into an existing engineering organization - building the adoption plan, upskilling engineers, and measuring the impact on delivery speed and quality.\nExposure to AI platform and tooling ecosystems (model providers and gateways, agent frameworks, vector databases, evaluation and observability tooling for LLM-based systems).\nKnowledge and Skills:\nThought leader with deep technical expertise with the proven ability to influence and partner with business to innovate and drive outcomes\nAbility to communicate complex technical information (both verbal and written) to all levels, including senior leadership\nAbility to solve problems at the source by offering simple, working solutions.\nAnticipates the impact of a change or project across multiple systems.\nResponds promptly and effectively to resolve incidents, tasks, and projects.\nDemonstrated ability and motivation to teach others\nAbility to gain trust of others and builds solid relationships across and vertically throughout the organization\nEffectively prioritize and execute tasks in a high-pressure environment.\nAble to separate durable engineering fundamentals from hype when evaluating emerging AI tools and patterns, and to make pragmatic build-vs-buy and adopt-vs-wait decisions.\nTarget Compensation: A competitive base salary range from $155,263 - $227,719. This position is eligible for an annual variable bonus of cash and equity, between 15-30%. Bonus amounts are based on individual performance. Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications.\nCandidates who reside in the following major metropolitan areas may be eligible for a premium on top of the posted range based on their specific zone: San Francisco, Seattle, Boston, New York City, Los Angeles and San Diego.\nINDENGLP\nBenefits\nExcellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work \nOur Company Values:\nTo be successful in this role, Team Members need to be:\nPositive by maintaining resiliency and focusing on solutions\nRespectful by collaborating and actively listening\nInsightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions\nDirect by effectively communicating and conveying courage\nEarnest by taking accountability, applying feedback and effectively planning and priority setting\nTo create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:\nIdentify the Right People by recognizing top talent\nSet Clear Expectations by managing change and directing others\nTrain team members and focus on developing talent\nPerformance Manage by ensuring accountability and driving results\nCreate the Right Environment by establishing trust and managing conflict\nMaintain the Right Number of team members needed to build an effective team\nExpectations:\nRemain compliant with our policies processes and legal guidelines\nAll other duties as assigned\nAttendance as required by department\nAdvice!\nWe understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!\nP.S.\nWe have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why - let’s talk!\nRequired degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.\nCredit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.\nCalifornia Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.\nPlay the video below to learn more about our Company culture.","description_format":"text","description_chars":11890,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T02:25:47Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":28,"expected_fill_days":43,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":227719,"is_top_pay":true},"html_url":"https://alion.io/job/creditacceptance-software-engineering-manager-ii-consumer-360","json_url":"https://alion.io/job/creditacceptance-software-engineering-manager-ii-consumer-360.json","meta":{"generated_at":"2026-10-15T10:21:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2788494},"rest":"https://alion.io/mcp/rest/get_company?id=2788494"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcreditacceptance-software-engineering-manager-ii-consumer-360"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcreditacceptance-software-engineering-manager-ii-consumer-360"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcreditacceptance-software-engineering-manager-ii-consumer-360"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/creditacceptance-software-engineering-manager-ii-consumer-360\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcreditacceptance-software-engineering-manager-ii-consumer-360"}]}