{"id":3711000,"url":"https://alion.io/job/credo-ai-product-operations-manager","title":"Product Operations Manager","company":{"id":48023,"name":"Credo AI","domain":"credo.ai","url":"https://alion.io/company/credo-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":160000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Knowledge Graph","optional":false}],"status":"live","first_seen_at":"2026-11-03T22:17:20Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T03:50:50Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Credo AI\nThe Credo AI Governance Platform operates as the trust layer for global enterprises focused on transforming their organizations with AI. It is powered by a knowledge graph that is updated by agents, enriched with global regulatory intelligence and curated business context, supported by Forward-Deployed Experts, giving enterprises a clear view of the risk profile behind every AI system. By making that risk visible, we enable teams to move quickly and confidently scale across systems to adopt compliant AI, faster and in a compliant manner.\nThe Role\nWe're a small team shipping fast, and we've outgrown running planning, releases and customer feedback on goodwill alone. You'll build the operating system for our product and engineering team, and run it yourself.\nYou'll own the rhythm: quarterly planning, 6-week releases, sizing, release countdowns, and the flow of customer feedback into the roadmap. When it works, teams commit to what fits, risks surface early, and every release lands cleanly.\nWhat You'll Do\nOwn the product metrics operating system across the product organization: define the metric taxonomy, source-of-truth dashboards, reporting cadence and accountability model.\n\nPartner with each product manager to choose activation, adoption, retention, quality and delivery metrics that connect roadmap work to customer and business outcomes.\n\nRun quarterly planning and our 6-week release cadence, with plans, owners, dependencies and target product metrics in one place.\n\nLead sizing with each product team every cycle, and show leadership where engineering capacity is going and what product outcomes that capacity is expected to move.\n\nOwn the release calendar and run the countdown, from readiness reviews to go/no-go to post-launch checks.\n\nCollect go/no-go sign-offs from QA, Product, UX and Engineering, and hold a release when anyone says no.\n\nBuild a ticket intake process: complete, de-duplicated tickets rolled up into customer themes that feed planning and product health metrics.\n\nBuild dashboards for delivery progress, release readiness, service levels, feature adoption, customer feedback themes and product health.\n\nPublish product metrics reviews for leadership, highlighting movement against goals, risks, owners and follow-up actions.\n\nWork with product managers on release notes and get them to Customer Success and Support on time.\n\nUse AI agents to compile readiness reports, summarize ticket themes, detect metric anomalies and keep our tools clean.\n\nWhat Hands-On Means Here\nYou run the meetings, update the boards and write the status reports yourself.\n\nYou build the dashboards and automations, not just request them.\n\nYou chase the missing sign-off the night before a release.\n\nWhat We're Looking For\nRequired:\n4+ years in product operations, technical program management or engineering program management at a software company.\n\nExperience running agile release cycles for an engineering team of 10 to 40 people.\n\nExpert in Jira and Confluence, comfortable with dashboards and light automation.\n\nTechnical enough to follow architecture discussions and challenge an estimate.\n\nCalm under pressure and direct about risk: you flag a slip on day one, not day ten.\n\nExperience building process from scratch at a startup without making it heavy.\n\nPreferred:\nB2B SaaS experience with enterprise customers and SLAs.\n\nExperience with QA and release automation.\n\nBackground in compliance, security or GRC software.\n\nExperience using AI tools to automate reporting and operations work.\n\nLocation: SF bay area preferred\n\nCompensation\nThe expected base salary range for this position is $160,000-180,000 USD. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the specified location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\nLocation & Remote Culture\nWhile this is a remote role and we're a fully distributed team, we routinely meet up in-person. We support individual members to coordinate in-person coworking whenever possible, and organize company-wide offsites multiple times a year. At Credo AI we value diversity, equity, and inclusion as core principles in our work environment, and the development of our product offerings, and we have implemented initiatives to foster and support these values.\nCredo AI Benefits & Perks\nCompetitive Salary and Equity\n\nHealth: We offer health, dental, and vision coverage. We also offer an ergonomic benefit to cover the costs of equipment to help staff stay healthy while working, both in the office and at home.\n\nCoworking: We will cover the cost of co-working spaces like WeWork and in-person meetups.\n\nUnlimited PTO: Credo AI has unlimited time off to support our employees\n\nGenerous Parental Leave: We offer up to 12 weeks of paid parental leave.\n\n401(k) plan for employees (US only)","description_format":"text","description_chars":5038,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Safety & Alignment","AI Governance & Compliance"],"lifecycle":[{"event":"open","at":"2026-11-03T23:13:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":35,"reasons":["conf:2","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":true},"html_url":"https://alion.io/job/credo-ai-product-operations-manager","json_url":"https://alion.io/job/credo-ai-product-operations-manager.json","meta":{"generated_at":"2026-11-09T07:35:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5041,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48023},"rest":"https://alion.io/mcp/rest/get_company?id=48023"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcredo-ai-product-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcredo-ai-product-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcredo-ai-product-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/credo-ai-product-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcredo-ai-product-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3711000}},{"tool":"search_jobs","arguments":{"company":"credo.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3711000},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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