{"id":2793482,"url":"https://alion.io/job/crepdogcrew-customer-support-executive","title":"Customer Support Executive","company":{"id":4442691,"name":"Crepdog Crew","domain":"crepdogcrew.com","url":"https://alion.io/company/crepdogcrew","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"D","score":45,"open_postings":49,"ghost_share":0.918,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":37000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-04-08T08:18:54Z","employer_posted_date":"2025-04-08","last_verified_at":"2026-10-20T11:23:08Z","board_verified":true,"closed_at":null,"days_open":560,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":559},"description":"Company Description\nCrepdog Crew is India’s biggest marketplace for streetwear and sneakers. You can visit our online marketplace, www.crepdogcrew.com, or our store, CDC Experience in New Delhi, Hyderabad & Mumbai. Crepdog Crew is more than just a marketplace; it's a community. The brand is dedicated to redefining streetwear culture in India and providing an exceptional shopping experience. Join Crepdog Crew on its journey and become part of the Crew today.e: Excellent verbal and written communication skills.\nRole Description\nCustomer Satisfaction Enhancement: Strive to exceed customer expectations by delivering personalized assistance through chat, proactively addressing concerns, and fostering positive relationships to drive loyalty and retention.\nIssue Resolution: Expertly resolve customer issues and complaints through chat while adhering to company policies and procedures, aiming to achieve satisfactory outcomes for both the customer and the company.\nBrand Representation: Serve as a frontline ambassador for Crepdog Crew, embodying the brand's values and delivering exceptional service through chat to maintain and enhance the brand's reputation.\nQualifications\nCustomer Support Experience: Previous experience of minimum 6 months to 5 years working as a Customer Support Executive, preferably with retail/e-commerce/luxury brands, with a strong focus on chat-based support.\nIssue Resolution Expertise: Ability to resolve customer issues while adhering to company policies and maintaining high professionalism, especially through chat.\nChat Communication Skills: Hands-on experience handling chat processes to assist customers effectively across various platforms.\nLocation: Delhi (Saket; Monday-Saturday)\nEmployment Type: Full-time\nDepartment: Customer Support\nWhy Join Us:\n> Be part of one of India’s most exciting streetwear and lifestyle brands.\n> Opportunity to shape hiring strategies as we expand our retail presence.\n> Dynamic, creative, and growth-oriented work culture.\n> Work with a passionate team driving the streetwear community in India.","description_format":"text","description_chars":2071,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-17T21:16:11Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.209,"p_room":0.28,"age_days":559,"expected_fill_days":38,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/crepdogcrew-customer-support-executive","json_url":"https://alion.io/job/crepdogcrew-customer-support-executive.json","meta":{"generated_at":"2026-10-20T13:35:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15100,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4442691},"rest":"https://alion.io/mcp/rest/get_company?id=4442691"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrepdogcrew-customer-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrepdogcrew-customer-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrepdogcrew-customer-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crepdogcrew-customer-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrepdogcrew-customer-support-executive"}]}