# IT Help Desk Technician

ABOUT THE ROLE Enjoy solving problems and helping people? Crest Operations is looking for an IT Help Desk Technician to support employees across the Crest Industries Family of Companies. You’ll help employees get back to work when technology gets in the way by troubleshooting computer issues, setting up equipment, and providing clear, friendly support. You’ll work alongside Systems Administrators and Engineers, build your technical skills, and contribute to projects that support our businesses. Whether you’re finishing school, beginning your IT career, or bringing years of hands-on experience, we’d like to hear from you. We’re looking for strong customer service, practical problem-solving skills, and a willingness to learn. Training and responsibilities will reflect the experience you bring. What You’ll Do Provide technical support to employees in person, by phone, through email and support tickets, and using remote support tools. Troubleshoot hardware, software, Microsoft 365, connectivity, printer, and other common technology issues. Set up and configure computers, install software, and assist with device imaging, system rebuilds, and user data transfers. Help employees with m

- **Id**: 4199969
- **Url**: <https://alion.io/job/crest-operations-it-help-desk-technician-2>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Lafayette, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T18:10:43Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T21:52:32Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3882
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Forestry, Chemical Manufacturing, Metal Fabrication, Electrical Equipment & Cables

## Company

- **Id**: 672906
- **Name**: Crest Operations
- **Domain**: crestoperations.com
- **Url**: <https://alion.io/company/crestoperations>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Lever

### Truth index

- **Grade**: B
- **Score**: 72
- **Open postings**: 97
- **Ghost share**: 0.464
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 56
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **Active Directory** — Optional: no
- **DHCP** — Optional: no
- **DNS** — Optional: no
- **ITIL** — Optional: no
- **Outlook** — Optional: no
- **SharePoint** — Optional: no
- **TCP/IP** — Optional: no
- **VPN** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: associate
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-12T21:52:32Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 56
- **Reasons**: conf:3, win:early
- **Computed at**: 2026-11-13T01:23:17Z

---
[Page](https://alion.io/job/crest-operations-it-help-desk-technician-2) · [JSON](https://alion.io/job/crest-operations-it-help-desk-technician-2.json)

Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.