{"id":2947169,"url":"https://alion.io/job/crest-operations-it-help-desk-technician","title":"IT Help Desk Technician","company":{"id":672906,"name":"Crest Operations","domain":"crestoperations.com","url":"https://alion.io/company/crestoperations","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":73,"open_postings":107,"ghost_share":0.449,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pineville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":132000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T16:57:28Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T13:05:57Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"ABOUT THE ROLE\nEnjoy solving problems and helping people? Crest Operations is looking for an IT Help Desk Technician to support employees across the Crest Industries Family of Companies.\nYou’ll help employees get back to work when technology gets in the way by troubleshooting computer issues, setting up equipment, and providing clear, friendly support. You’ll work alongside Systems Administrators and Engineers, build your technical skills, and contribute to projects that support our businesses.\nWhether you’re finishing school, beginning your IT career, or bringing years of hands-on experience, we’d like to hear from you. We’re looking for strong customer service, practical problem-solving skills, and a willingness to learn. Training and responsibilities will reflect the experience you bring.\nWhat You’ll Do\nProvide technical support to employees in person, by phone, through email and support tickets, and using remote support tools.\n\nTroubleshoot hardware, software, Microsoft 365, connectivity, printer, and other common technology issues.\n\nSet up and configure computers, install software, and assist with device imaging, system rebuilds, and user data transfers.\n\nHelp employees with mobile devices, conference room technology, and audiovisual equipment.\n\nAssist with user accounts, access requests, and routine Active Directory and Microsoft 365 administrative tasks, following established approvals and security procedures.\n\nTrack, prioritize, and document support requests, keep employees informed, and coordinate with other IT team members when issues require additional support.\n\nAssist with device support and deployment using tools such as Microsoft Intune and Workspace ONE.\n\nDocument solutions, identify recurring problems, and suggest ways to improve support.\n\nRecognize and escalate suspected security issues according to established procedures.\n\nPartner with Systems Administrators and Engineers on IT projects, taking on additional responsibilities as your skills develop.\n\nWhat You’ll Bring\nFoundational knowledge of computer hardware, software, and troubleshooting gained through education, certifications, hands-on projects, or work experience.\n\nStrong listening and communication skills, with the ability to explain technical information clearly.\n\nA customer-focused approach, patience, and a willingness to help employees with different levels of technical knowledge.\n\nReliability, attention to detail, and the ability to organize work as priorities change.\n\nThe ability to work independently, ask questions when needed, and collaborate with a team.\n\nAn interest in learning new technologies and developing your IT skills.\n\nAn associate degree or higher in Computer Information Systems, Information Technology, or a related field is preferred. Relevant training, certifications, and equivalent hands-on experience will also be considered. Previous professional IT experience is welcome but is not required.\nHelpful Experience-Not Required\nSupporting Windows 11, macOS, and Microsoft 365 applications such as Outlook, Teams, and SharePoint.\n\nWorking with Active Directory, Microsoft 365 Admin Center, or basic user access administration.\n\nUnderstanding networking fundamentals, including DNS, DHCP, TCP/IP, and VPN connections.\n\nUsing ticketing systems such as Zendesk and remote troubleshooting tools.\n\nImaging computers, migrating user data, or supporting devices through Microsoft Intune or Workspace ONE.\n\nSupporting Autodesk or other business applications.\n\nCompTIA A+, Network+, Security+, relevant Microsoft certifications, or familiarity with ITIL service management practices.\n\nLocation and Travel\nThis position is based in Pineville, Louisiana. Occasional travel and limited overtime are required.\nAt Crest, people are our It factor. Join a team where you can help others, contribute your ideas, and continue building your technical skills.","description_format":"text","description_chars":3882,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Forestry","Chemical Manufacturing","Metal Fabrication","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-20T18:59:49Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":2,"expected_fill_days":48,"reasons":["conf:2","urgency","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/crest-operations-it-help-desk-technician","json_url":"https://alion.io/job/crest-operations-it-help-desk-technician.json","meta":{"generated_at":"2026-10-23T17:07:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25964,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672906},"rest":"https://alion.io/mcp/rest/get_company?id=672906"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrest-operations-it-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrest-operations-it-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrest-operations-it-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crest-operations-it-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrest-operations-it-help-desk-technician"}]}