{"id":148825,"url":"https://alion.io/job/cresta-ai-conversational-designer-apac","title":"Conversational Designer, APAC","company":{"id":34,"name":"Cresta","domain":"cresta.com","url":"https://alion.io/company/cresta-ai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":82,"ghost_share":0.207,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":150,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Design","role_family":"Design","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Machine Learning","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Vertex AI","optional":false}],"status":"live","first_seen_at":"2026-08-16T21:54:32Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-20T09:16:53Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":64},"description":"Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. \nBorn from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\nOver the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\nAbout the Role\nAs the Founding Conversational Designe r for APAC, you will play a pivotal role in shaping how Cresta delivers conversational AI solutions across the region. You’ll lead the design and deployment of best-in-class AI conversation models that power real-time coaching and assistance for contact center agents, as well as virtual agents across voice and chat experiences.\nThis is a highly strategic, customer-facing role that combines conversational design expertise with strong project ownership and regional influence. As one of the first hires focused on Conversation Design in APAC, you will help establish delivery best practices, scale customer impact, and serve as a key partner in expanding Cresta’s presence across international markets.\nYou will manage complex AI delivery engagements from initial discovery through deployment and optimization, ensuring projects stay on track, stakeholders remain aligned, and outcomes drive measurable business value.\nYou’ll collaborate closely with cross-functional teams across Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success, while acting as a trusted advisor to customers throughout implementation. You’ll also help customers design, build, and maintain their own models using Cresta Opera, our proprietary self-service platform.\nResponsibilities\nOwn end-to-end AI delivery projects across APAC, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization\nServe as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers\nManage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations\nPartner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution\nTranslate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases\nDrive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations\nLead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact\nDeliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models\nDesign and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures\nContribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globally\nPartner closely with teams in North America while helping establish regional expertise and customer success across APAC\nQualifications We Value\nStrong written and verbal communication skills, with the ability to influence both technical and business stakeholders\nDemonstrated project management experience, including managing multiple complex workstreams simultaneously\nProven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment\n2+ years of experience in conversational design, conversational AI, bot development, or related fields\nExperience presenting complex solutions to enterprise customer stakeholders, including executive audiences\nExperience working directly with enterprise customers in implementation, consulting, or delivery roles\nExperience operating in global or international customer environments preferred\nFluency in a second language strongly preferred\nBackground in Linguistics preferred\nExperience with prompt engineering preferred\nExperience with Dialogflow CX preferred\nPerks & Benefits:\nWe offer a comprehensive and people-first benefits package to support you at work and in life:\nComprehensive medical, dental, and vision coverage with plans to fit you and your family\nPaid parental leave for all new parents welcoming a new child\nRemote work setup budget to help you create a productive home office\nMonthly wellness and communication stipend to keep you connected and balanced\n20 days of vacation time to promote a healthy work-life blend\nCompensation at Cresta:\nCresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\nTotal compensation includes Base + Bonus + Equity, along with a comprehensive benefits package for you and your family.\nOur use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact  (if you are opting out, please use the subject ‘Opt-Out’ in your email).\n\nRecording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.\n\nRecruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.","description_format":"text","description_chars":6496,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Speech & Audio AI","AI Agents","Contact Center Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-08-16T21:54:32Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.824,"p_room":0.72,"age_days":64,"expected_fill_days":150,"reasons":["conf:0","win:mid","crowd:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cresta-ai-conversational-designer-apac","json_url":"https://alion.io/job/cresta-ai-conversational-designer-apac.json","meta":{"generated_at":"2026-10-20T10:36:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11569,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34},"rest":"https://alion.io/mcp/rest/get_company?id=34"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcresta-ai-conversational-designer-apac"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcresta-ai-conversational-designer-apac"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcresta-ai-conversational-designer-apac"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cresta-ai-conversational-designer-apac\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcresta-ai-conversational-designer-apac"}]}