{"id":86110,"url":"https://alion.io/job/cresta-ai-customer-engineer-apac","title":"Customer Engineer, APAC","company":{"id":34,"name":"Cresta","domain":"cresta.com","url":"https://alion.io/company/cresta-ai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":84,"ghost_share":0.214,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":143,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":114000,"max_usd":265000,"period":"year","method":"role_country_seniority_unknown","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Edge AI","optional":false},{"name":"Git","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Vertex AI","optional":false}],"status":"live","first_seen_at":"2026-08-16T21:49:15Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-14T11:19:40Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":58},"description":"Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. \nBorn from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\nOver the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\nAbout the Role:\nAs a Customer Engineer, APAC at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers across the Asia-Pacific region. You'll combine strong software engineering skills with expertise in customer experience, contact center infrastructure, cloud technologies, chat and voice platforms, and automation to help customers successfully deploy and scale Cresta.\nWorking closely with Solution Architects, Implementation Managers, Customer Success Managers, and Engineering, you'll own the technical execution of customer integrations and help ensure Cresta works seamlessly within complex enterprise environments.\nYou'll partner directly with technical stakeholders across APAC, navigating different customer environments, business requirements, and deployment needs. This role is ideal for someone who enjoys being hands-on technically while also building trusted relationships with customers.\nAs Cresta continues to grow across APAC, you'll also help identify opportunities to expand the value we deliver within existing customers and shape how we scale our technical customer engagement in the region.\nJoin our team of AI and ML experts and help transform the future of work with Cresta's innovative solutions.\nResponsibilities:\nExecute integration designs and project plans developed in partnership with Implementation Managers, Solution Architects, and other stakeholders.\nDesign, build, and deploy applications using Cresta SDKs, libraries, and APIs.\nIntegrate Cresta solutions with enterprise contact center voice, chat, and digital platforms.\nDevelop and maintain integrations using technologies including Go, Python, and JavaScript.\nParticipate in testing, troubleshooting, deployment, and ongoing maintenance of Cresta products and customer integrations.\nPartner with Customer Success Managers to triage and resolve technical issues, collaborating closely with Cresta Engineering when deeper product or platform expertise is required.\nBuild strong relationships with customer technical stakeholders and serve as a trusted technical partner throughout implementation and expansion.\nManage multiple customer projects and technical workstreams simultaneously.\nIdentify opportunities to simplify integrations, improve customer outcomes, and expand Cresta's impact within customer environments.\nCollaborate across teams and geographies to share learnings and help develop scalable implementation practices for APAC.\nQualifications We Value:\nStrong software engineering skills, with hands-on experience in Go, Python, and/or JavaScript.\nExperience using APIs and SDKs to build integrations and value-added solutions.\nExperience with AWS and Git.\nExperience with contact center and customer experience technologies such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar platforms is highly desirable.\nExperience working with enterprise customers and complex technical environments.\nAbility to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems.\nStrong communication skills and the ability to translate complex technical concepts for different audiences.\nAbility to build trusted relationships with external technical stakeholders and take a consultative, strategic approach to solving customer problems.\nComfortable operating in a fast-moving environment and managing multiple priorities.\nA think big, deliver simple mindset-you can navigate complexity while creating practical solutions for customers.\nComfortable collaborating with distributed teams and customers across multiple APAC markets and time zones.\nPerks & Benefits:\nWe offer a comprehensive and people-first benefits package to support you at work and in life:\nComprehensive medical, dental, and vision coverage with plans to fit you and your family\nPaid parental leave for all new parents welcoming a new child\nRemote work setup budget to help you create a productive home office\nMonthly wellness and communication stipend to keep you connected and balanced\n20 days of vacation time to promote a healthy work-life blend\nCompensation & Benefits:\nCompensation for this position includes a competitive base salary, equity, and a variety of benefits. Actual compensation will be based on candidate-specific factors, including experience, skill set, and location, as well as applicable local compensation and employment requirements.\nBenefits and employment terms may vary by country. Your recruiter can provide additional details for the specific APAC location in which you are being considered.\nOur use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact  (if you are opting out, please use the subject ‘Opt-Out’ in your email).\n\nRecording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.\n\nRecruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. 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