{"id":232961,"url":"https://alion.io/job/cresta-deal-strategy-operations-manager","title":"Deal Strategy & Operations Manager","company":{"id":34,"name":"Cresta","domain":"cresta.com","url":"https://alion.io/company/cresta-ai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":91,"ghost_share":0.209,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":143,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"IST","utc_offset_min":5.5,"utc_offset_max":5.5},"hiring_geo_confidence":"explicit","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":48000,"period":"year","method":"role_seniority_country_cell","sample_n":27},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Vertex AI","optional":false}],"status":"live","first_seen_at":"2026-08-22T00:09:41Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-09T02:04:18Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":78},"description":"Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. \nBorn from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\nOver the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\nAbout the Role\nCresta is seeking a Deal Strategy & Operations Manager to serve as an individual contributor and strategic partner on our Commercial Strategy & Operations team. This role owns the strategy and execution of Cresta’s complex, non-standard deals, acting as the quarterback from pricing to close.\nReporting to Raghu Somashekar, this role works closely with Sales leadership, Finance, Legal, Security, and RevOps to structure deals that accelerate revenue while protecting Cresta’s long-term business interests.\nThis role is based in India, working standard IST business hours (8:30 AM to 6:30 PM), with one late-day meeting or team call per week to stay connected with the broader Commercial Strategy & Operations team.\nThis is an individual contributor role (no direct people management).\nWhat You’ll Do\nDeal Strategy & Execution\nPartner with US and international Sales teams to architect and execute complex, high-value enterprise transactions\nBuild creative deal structures, pricing models, and commercial terms that balance speed, risk, margin, and customer experience\nOwn approval workflows and act as escalation owner from first quote through final signature\nTranslate deal data, discount trends, and outcomes into actionable insights\nLead win/loss and deal retrospectives to institutionalize learnings and refine deal strategy\nEnsure deal structures align with revenue recognition principles and company financial goals\nProcess & Systems Modernization\nDrive end-to-end improvements across the quote-to-cash lifecycle\nDefine business requirements and partner with systems teams on CPQ, CLM, and Salesforce enhancements\nLead UAT and rollout of new deal processes and tooling\nRepresent Deal Strategy & Operations as a key stakeholder on high-priority cross-functional initiatives\nStandardize and document workflows to enable speed and scale\nEnablement & Advisory\nProvide ongoing training to Sales on pricing, deal construction, and quoting with a strong focus on the why behind the strategy\nContribute to and maintain a self-service Deal Strategy Playbook\nWhat We’re Looking For\n5+ years of experience in Deal Desk, Deal Strategy, Commercial Operations, Revenue Operations, Legal Ops, or Sales Operations\nProven ownership of complex enterprise SaaS deals from quote to cash\nHands-on experience administering or optimizing CPQ tools\nStrong Salesforce fluency across quoting, approvals, and deal reporting\nSolid understanding of enterprise SaaS contracting concepts (order forms, MSA, DPA, SOW)\nExceptional communication skills with high emotional intelligence; able to influence without authority\nComfortable navigating ambiguity and making judgment calls in fast-paced environments\nBased in India, working standard IST business hours (8:30 AM to 6:30 PM) with availability for one late-day team call per week\nNice to Haves\nSalesforce Admin experience or certification\nLegal, contract management, or pricing strategy background\nPrior sales or customer-facing experience\nWhy Cresta\nUnicorn with backing from Andreessen Horowitz, Sequoia Capital, and Greylock\nStrong enterprise traction with 20%+ of customers over $1M ARR\n2x+ year-over-year growth and record-breaking quarters\nOpportunity to operate at the center of commercial strategy and enterprise execution\nCompetitive compensation, equity, and comprehensive benefits\nCompensation at Cresta \nCresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\nOur use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact  (if you are opting out, please use the subject ‘Opt-Out’ in your email).\n\nRecording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.\n\nRecruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.","description_format":"text","description_chars":5740,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Speech & Audio AI","AI Agents","Contact Center Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-05T09:54:11Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.896,"p_room":0.72,"age_days":78,"expected_fill_days":143,"reasons":["conf:0","velocity","win:mid","crowd:"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/cresta-deal-strategy-operations-manager","json_url":"https://alion.io/job/cresta-deal-strategy-operations-manager.json","meta":{"generated_at":"2026-11-09T04:28:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3788,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34},"rest":"https://alion.io/mcp/rest/get_company?id=34"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcresta-deal-strategy-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcresta-deal-strategy-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcresta-deal-strategy-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cresta-deal-strategy-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcresta-deal-strategy-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":232961}},{"tool":"search_jobs","arguments":{"company":"cresta.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":232961},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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