{"id":7452,"url":"https://alion.io/job/cresta-infrastructure-engineersre","title":"Infrastructure Engineer/SRE","company":{"id":34,"name":"Cresta","domain":"cresta.com","url":"https://alion.io/company/cresta-ai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":84,"ghost_share":0.214,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":143,"computed_at":"2026-10-16T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"cert-manager","optional":false},{"name":"DNS","optional":false},{"name":"Go","optional":false},{"name":"Kubernetes","optional":false},{"name":"Machine Learning","optional":false},{"name":"Python","optional":false},{"name":"Vertex AI","optional":false},{"name":"Amazon EC2","optional":true},{"name":"Amazon EKS","optional":true},{"name":"Amazon S3","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"CloudFormation","optional":true},{"name":"GCP","optional":true},{"name":"GitHub Actions","optional":true},{"name":"GitOps","optional":true},{"name":"Helm","optional":true},{"name":"IAM","optional":true},{"name":"Kustomize","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2025-09-22T16:07:09Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-17T01:35:29Z","board_verified":true,"closed_at":null,"days_open":389,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":389},"description":"Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. \nBorn from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\nOver the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\nAbout the role:\nAs a member of the infrastructure team you are responsible for designing, building, and advancing our core infrastructure that allows the engineering team to execute quickly, productively, and securely. You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue projects they find interesting.\nResponsibilities:\nDeveloper Toolchain. Partner with engineers to build dev tools that empower developer workflows and deployment infrastructure.\nEnsure reliability of multi-cloud Kubernetes clusters and pipelines.\nMetrics, logging, analytics, and alerting for performance and security across all endpoints and applications.\nInfrastructure-as-code deployment tooling and supporting services on multiple cloud providers.\nAutomate operations and engineering. Focus on automation so we can spend energy where it matters.\nBuilding machine learning infrastructure that enables AI teams to train, test, and deploy on large-scale datasets.\nWhat we are looking for:\n5+ years experience in DevOps, Site Reliability Engineering, Production Engineering, or equivalent field.\nDeep proficiency with coding languages such as Golang or Python.\nDeep familiarity with container-related security best practices.\nProduction experience working with Kubernetes, and a deep understanding of the Kubernetes ecosystem, including popular open-source tooling such as cert-manager or external-dns. Experience with GPU-enabled clusters is a bonus.\nProduction experience with Kubernetes templating tools such as Helm or Kustomize.\nProduction experience with IAC tools such as Terraform or CloudFormation.\nProduction experience working with AWS and services such as IAM, S3, EC2, and EKS.\nProduction experience with other cloud providers such as Google Cloud and Azure is a bonus.\nProduction experience with database software such as PostgreSQL\nExperience with GitOps tooling such as Flux or Argo.\nExperience with CI/CD such as GitHub Actions.\nPerks & Benefits:\nWe offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\nPaid parental leave to support you and your family\nMonthly Health & Wellness allowance\nWork from home office stipend to help you succeed in a remote environment\nLunch reimbursement for in-office employees \nPTO: 3 weeks in Canada \nCompensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details.\nThis posting will be used to fill a newly-created role.\nOur use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact  (if you are opting out, please use the subject ‘Opt-Out’ in your email).\n\nRecording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.\n\nRecruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.","description_format":"text","description_chars":4704,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Parental leave"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Speech & Audio AI","AI Agents","Contact Center Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2025-09-22T16:07:09Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.664,"p_room":0.28,"age_days":388,"expected_fill_days":143,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cresta-infrastructure-engineersre","json_url":"https://alion.io/job/cresta-infrastructure-engineersre.json","meta":{"generated_at":"2026-10-17T05:40:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7679,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34},"rest":"https://alion.io/mcp/rest/get_company?id=34"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcresta-infrastructure-engineersre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcresta-infrastructure-engineersre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcresta-infrastructure-engineersre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cresta-infrastructure-engineersre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcresta-infrastructure-engineersre"}]}