{"id":556810,"url":"https://alion.io/job/cresta-program-director","title":"Program Director","company":{"id":34,"name":"Cresta","domain":"cresta.com","url":"https://alion.io/company/cresta-ai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":88,"ghost_share":0.205,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":143,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":199000,"max_usd":319000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":106},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"OpenAI","optional":false},{"name":"Vertex AI","optional":false}],"status":"live","first_seen_at":"2025-10-25T11:53:09Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-06T19:30:54Z","board_verified":true,"closed_at":null,"days_open":377,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":376},"description":"Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. \nBorn from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\nOver the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\nCresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman isSebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform,and co-founder, Tim Shi, an early member of Open AI.\nWe’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.\nJoin us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.\nAbout the Role:\nThe Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers (>$5M ARR).\nIn this role, you will serve as the executive sponsor and trusted advisor to C-level stakeholders, orchestrating complex, multi-stream AI transformation programs across global organizations. You will manage the work of a team of Implementation Managers, Conversation Design and Customer Engineering, ensuring flawless execution and measurable business impact.\nThis role demands a blend of strategic vision, executive communication, operational rigor, and a deep understanding of enterprise transformation in the AI era. You’ll partner closely with Sales and Executive Leadership to drive growth, adoption, and advocacy across Cresta’s most valuable customer relationships.\nWhat You’ll Do:\nDrive Enterprise Transformation: Own the success of large-scale, multi-phase AI transformation programs for Cresta’s top enterprise customers, ensuring business outcomes are realized across multiple business units and geographies.\n\nExecutive Stakeholder Management: Serve as the senior point of contact for customer executives (C-suite and VP level), providing strategic direction, thought leadership, and proactive guidance on maximizing ROI from Cresta’s platform.\n\nProgram Leadership: Lead a matrixed team of Implementation Managers, Solution Architects, Conversation Design and Customer Engineering to deliver complex implementations on time and within scope - balancing speed, quality, and customer satisfaction.\n\nCross-Functional Collaboration: Partner closely with Sales Leadership, Customer Success, Product, and Engineering to align strategic initiatives, forecast expansion opportunities, and drive long-term customer growth.\n\nOperational Excellence: Standardize delivery practices, governance models, and success frameworks to scale efficiently across accounts while maintaining white-glove service.\n\nTechnical Product Knowledge Insight and understanding of the Cresta product and configuration methodology in order to help assess & determine the critical path for working teams to overcome roadblocks.\n\nInternal Influence and Leadership: Represent the voice of the customer to Cresta’s Executive Team, influencing product direction, go-to-market strategy, and delivery innovation.\n\nWhat We’re Looking For:\n12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains.\nProven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups.\n3+ years of experience managing or mentoring implementation or delivery teams.\nDeep expertise in executive engagement, enterprise governance, and change management for complex technology programs.\nExceptional communication and executive presence - able to influence C-level audiences and synthesize complex technical and business topics with clarity.\nStrong financial acumen and ability to connect technical outcomes to business value and ROI.\nAdept at building trusted, long-term relationships across Sales, Customer Success, and Product organizations.\nComfortable operating in a fast-paced, high-growth environment with ambiguity and autonomy.\nWillingness to travel up to 20% for executive engagements and key customer milestones.\nBonus Points:\nExperience with contact center technology, conversational AI, or analytics platforms strongly preferred.\nPerks & Benefits:\nWe offer a comprehensive and people-first benefits package to support you at work and in life:\nComprehensive medical, dental, and vision coverage with plans to fit you and your family\nFlexible PTO to take the time you need, when you need it\nPaid parental leave for all new parents welcoming a new child\nRetirement savings plan to help you plan for the future\nRemote work setup budget to help you create a productive home office\nMonthly wellness and communication stipend to keep you connected and balanced\nIn-office meal program and commuter benefits provided for onsite employees\nCompensation at Cresta \nCresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\nCompensation for this position includes a Base salary + Bonus + Equity.\nActual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.\nOur use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact  (if you are opting out, please use the subject ‘Opt-Out’ in your email).\n\nRecording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.\n\nRecruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.","description_format":"text","description_chars":7965,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Speech & Audio AI","AI Agents","Contact Center Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-08T22:41:05Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.903,"p_room":0.28,"age_days":376,"expected_fill_days":143,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/cresta-program-director","json_url":"https://alion.io/job/cresta-program-director.json","meta":{"generated_at":"2026-11-06T21:17:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1466,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34},"rest":"https://alion.io/mcp/rest/get_company?id=34"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcresta-program-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcresta-program-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcresta-program-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cresta-program-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcresta-program-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":556810}},{"tool":"search_jobs","arguments":{"company":"cresta.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":556810},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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