{"id":1619530,"url":"https://alion.io/job/crestron-advanced-technical-support-group-engineer-remote","title":"Advanced Technical Support Group Engineer- Remote","company":{"id":181558,"name":"Crestron","domain":"crestron.com","url":"https://alion.io/company/crestron","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":77000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-04-28T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-04T02:31:31Z","board_verified":true,"closed_at":null,"days_open":158,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":158},"description":"The ATSG Engineer manages the resolution of customer issues either remotely or, when necessary, onsite by applying their advanced technical knowledge and expertise in addition to resources available to them. They must resolve support cases that have been assigned to them, carefully documenting the steps taken to enhance the company support database and managing all communications and follow-up related to the case.\nThis is a 100% remote opportunity\nResponsibilities:\nHandle escalated Technical Support cases\nProvide remote assistance and on-site support to Crestron’s dealers and customers while working to resolve technical issues that cannot be efficiently resolved through typical phone support channels\nStage dealer projects and programs in the process of reproducing and resolving the reported issues\nReview project designs and programming to ensure they conform to best practices\nGather logs, packet captures, and any other data necessary to effectively\nPerform site surveys to verify installations meet industry and Crestron standards\nClearly define and communicate how the customers concerns will be addressed and effectively manage expectations\nProactively identify potential conflicts and delays, and work to manage and mitigate project risks\nLiaison with sustaining engineers and product managers as required to resolve customer concerns\nQualifications:\nH.S. Diploma or General Education Degree (GED) required\nBachelors in EE or CS degree preferred\n6-8 years working in the AV industry and 5 years of experience in Customer Support\n3-5 years experience with Crestron's proprietary software development tools, including Simpl Windows, Simpl+, Simpl#, and D3Pro\nWorks under minimal supervision with wide latitude for independent judgement\nAbility to undertake assigned projects with baseline information for completion and evolve project complexity with minimal supervision\nAbility to read and interpret system schematics, floorplans, etc.\nProficient in Microsoft OS environments\nProficient in Apple OS and applications desirable\nProficient in MS 365 platforms: Excel, Word, PowerPoint required, Teams preferred\nModerate / Advanced project management skills\nMust possess excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies\nAble to effectively prioritize tasks to maximize benefit to the organization\nAble to work flexible hours as required by the client\nCrestron Certified Programmer required\nCrestron DMC-E Certified required \nCrestron DMC-N Required\n70 % travel\nPer applicable state requirements, the annual pay range for this position ($77,000 - $110,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.","description_format":"text","description_chars":2933,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Science & Engineering","Electrical & Electronic Engineering"],"lifecycle":[{"event":"open","at":"2026-10-01T20:42:21Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.281,"p_room":0.28,"age_days":158,"expected_fill_days":40,"reasons":["conf:20","stale_co","win:tail","crowd:"],"computed_at":"2026-10-03T05:45:00Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/crestron-advanced-technical-support-group-engineer-remote","json_url":"https://alion.io/job/crestron-advanced-technical-support-group-engineer-remote.json","meta":{"generated_at":"2026-10-04T02:51:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4325,"day_limit":5000,"remaining_today":675,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}