{"id":2478379,"url":"https://alion.io/job/crestron-flex-support-engineer","title":"Flex Support Engineer","company":{"id":181558,"name":"Crestron","domain":"crestron.com","url":"https://alion.io/company/crestron","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":88,"open_postings":32,"ghost_share":0,"stale_share":0.469,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rockleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":119000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-13T04:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T06:06:35Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Flex Support Engineer is a specialist with advanced knowledge of unified communications and intelligent video conferencing solutions, specifically Crestron's Flex and Intelligent Video platforms. The primary responsibility of the Flex Support Engineer is to attain and document a clear description of problems reported, via incoming support phone calls or online submissions, and apply their knowledge to resolve the issue or investigate further and collect specific information to work toward resolution or escalation.\nResponsibilities:\nBuilding and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process.\nDetermine specifics for the reported problem, including but not limited to:\nClear description of the reported problem\nNumber of deployed systems impacted\nCurrent hardware/firmware/software configurations of impacted systems\nDeployment environment (other Crestron or 3rd party equipment in the installation)\nReview published documentation with customer, including both Crestron and conferencing service provider documentation where applicable.\nHigh level analysis of log files.\nBasic analysis of customer network\nVerify customers conferencing service is properly configured through appropriate portal (O365/Zoom).\nCreate RMAs as needed for customer site.\nAssist in supporting Crestron customer knowledgebase by the creation of training material, knowledgebase articles, supportive documentation, and/or software tools\nOther duties or responsibilities as required\nRequirements:\nBachelor’s degree preferred; Microsoft Certified Association \nKnowledge of Unified Communication platforms (MS teams, Zoom)\nKnowledge of Exchange/O365/Active Directory\nNetwork diagnosis skills (COMP TIA+ preferred)\nRead and interpret system schematics, floorplans, etc.\nCollect and interpret system level data for analysis.\nThe ability to clearly document the issue, steps taken and thought process behind the path of investigation.\nThe ability to think ”outside-the-box\" and understand how minute data points can affect the larger picture\nMust possess excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies.\nAble to effectively prioritize tasks to maximize benefit to the organization, quickly identifying need for escalation.\nMust be able to lift and maneuver up to 50","description_format":"text","description_chars":2361,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pro AV & Digital Signage","Smart Home Devices"],"lifecycle":[{"event":"open","at":"2026-10-13T22:02:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/crestron-flex-support-engineer","json_url":"https://alion.io/job/crestron-flex-support-engineer.json","meta":{"generated_at":"2026-10-15T07:26:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11064,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181558},"rest":"https://alion.io/mcp/rest/get_company?id=181558"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrestron-flex-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrestron-flex-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrestron-flex-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crestron-flex-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrestron-flex-support-engineer"}]}