{"id":1619481,"url":"https://alion.io/job/crestron-technical-support-engineer","title":"Technical Support Engineer","company":{"id":181558,"name":"Crestron","domain":"crestron.com","url":"https://alion.io/company/crestron","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":223},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"Linux","optional":false},{"name":"Active Directory","optional":true}],"status":"live","first_seen_at":"2026-09-17T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-04T22:43:10Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"The Technical Support Engineer is the primary level of support, possessing advanced knowledge and understanding of all Crestron platforms and the video conferencing solutions running on those platforms. The primary responsibility of the Engineer is to provide technical support to Crestron customers via phone, email, and chat, and apply their knowledge to resolve the issue or investigate further and collect specific information to work toward resolution or escalation.\nTX - This position is for 3rd Shift: 9 am – 6 pm CST\nResponsibilities:\nBuilding and maintaining customer rapport, ensuring they understand Crestron is with them through every step of the process.\nDetermine specifics for the reported problem, including but not limited to:\nClear description and scope of the reported problem.\nCurrent hardware/firmware/software configurations of impacted systems.\nDeployment environment (other Crestron or 3rd party equipment in the installation)\nReview published documentation with customers, including both Crestron and conferencing service provider documentation, where applicable.\nAbility to perform high-level analysis of log files.\nBasic analysis of customer network for case documentation.\nCreate RMAs as needed on a case-by-case basis. \nAssist in supporting Crestron's knowledge base by creating knowledge base articles, using supportive documentation, and/or software tools.\nOther duties or responsibilities as required.\nRequirements:\nBachelor’s degree in a technology field or 3+ years of relevant industry experience.\n3+ years installing, configuring, and/or supporting technology for Commercial, Residential, AV.\nKnowledge of Networking (Multicast, Dante, AES67) and Diagnostics.\nCrestron Home, D3 Pro Lightning, and Residential Installation.\nFamiliar with Linux OS.\nProgramming knowledge in C#, CSS, and HTML5 is preferred but not required.\nKnowledge of Commercial / Residential Audio Video technologies and applications.\nAbility to read and interpret system schematics, floor plans, etc.\nCollect and interpret system-level data for analysis.\nThe ability to clearly document the issue, steps taken and thought process behind the path of investigation.\nAble to clearly and professionally communicate technical information to varying audiences.\nThe ability to think ”outside-the-box\" and understand how minute data points can affect the larger picture.\nAbility to troubleshoot/create demo programs written in native Crestron platforms.\nKnowledge of Exchange/O365/Active Directory.\nMust be able to lift and maneuver up to 50 pounds.\n10% with overnight travel","description_format":"text","description_chars":2572,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Science & Engineering","Electrical & Electronic Engineering"],"lifecycle":[{"event":"open","at":"2026-10-01T20:42:21Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.529,"p_room":0.9,"age_days":17,"expected_fill_days":30,"reasons":["conf:0","stale_co","win:mid"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/crestron-technical-support-engineer","json_url":"https://alion.io/job/crestron-technical-support-engineer.json","meta":{"generated_at":"2026-10-05T01:09:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1472,"day_limit":5000,"remaining_today":3528,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}