{"id":489549,"url":"https://alion.io/job/crewai-customer-success-manager-latam","title":"Customer Success Manager, LATAM","company":{"id":6383,"name":"CrewAI","domain":"crewai.com","url":"https://alion.io/company/crewai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":["AR","BR","CO","MX","AI","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE","PR","KN","LC"],"hiring_countries_total":49,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CrewAI","optional":false},{"name":"AI Agents","optional":true},{"name":"LLM","optional":true},{"name":"Multi-Agent Systems","optional":true}],"status":"live","first_seen_at":"2026-06-30T00:00:00Z","employer_posted_date":"2026-06-30","last_verified_at":"2026-11-06T04:07:59Z","board_verified":true,"closed_at":null,"days_open":129,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":128},"description":"About the Role\nAs a Customer Success Manager, LATAM at CrewAI, you will be the strategic partner for our growing portfolio of enterprise customers across Brazil and Latin America. You will own the customer relationship from onboarding through renewal and expansion - becoming a trusted advisor who helps organizations translate their AI investments into measurable business outcomes. This is a high-impact, relationship-driven role at the frontier of enterprise AI, and a pivotal hire as we plant our flag in the region.\nWhat You’ll Do\nOwn the full customer lifecycle for a portfolio of LATAM enterprise accounts, from onboarding through renewal and expansion\nBuild and maintain deep relationships with customer stakeholders and executive sponsors, acting as a trusted strategic advisor throughout their AI journey\nDefine and track success metrics, health scores, and adoption milestones for each account; translate platform usage into business outcomes and ROI\nDesign and execute activation strategies - champion programs, office hours, usage reviews, and customized workshops - that drive meaningful platform adoption\nLead business reviews (QBRs) with customer leadership to demonstrate realized value and align on next steps\nProactively identify expansion opportunities and partner with sales on upsell and cross-sell initiatives\nOrchestrate cross-functional teams (Product, Engineering, Solutions) to resolve escalations and remove blockers for customer success\nServe as the voice of the LATAM customer internally, surfacing feedback, regional nuance, and product gaps to Product and Engineering\nDevelop and scale enablement resources - playbooks, onboarding guides, training materials - tailored to LATAM markets\nBuild and nurture champion communities and power user networks within customer organizations\nRequirements\n4 - 7+ years of customer-facing experience in Customer Success, Account Management, or Strategic Partnerships at a SaaS or enterprise software company\nFluent in Portuguese and English; Spanish proficiency strongly preferred\nProven track record of owning customer outcomes end-to-end - activation, adoption, retention, and expansion\nExperience managing a portfolio of enterprise accounts and navigating complex, multi-stakeholder environments\nDemonstrated ability to connect platform usage to business outcomes and articulate ROI to both business and executive audiences \nStrong facilitation skills - able to design and lead workshops, training sessions, and business reviews that move customers to action\nExceptional communication and executive presence; can present with confidence at the C-suite level and translate complex concepts for diverse audiences\nEnough technical fluency to be credible with engineering stakeholders and collaborate effectively with technical teams\nPreferred Qualifications\nPrior experience with AI, ML, or automation platforms in a customer-facing role\nFamiliarity with agentic AI concepts, large language models (LLMs), or multi-agent frameworks\nExperience building champion networks, power user communities, or internal advocacy programs within enterprise accounts\nDeep knowledge of LATAM enterprise buying culture, regional regulatory environments, and market nuance\nBackground in a high-growth startup or early-stage product company; comfortable operating with ambiguity and evolving processes\nExperience working cross-functionally with Product and Engineering to close customer feedback loops\nProficiency with CRM and CS tooling\nWho You Are\nCustomer Obsessed: You treat every customer’s success as your own - you anticipate problems before they happen and take ownership of outcomes, not just activities:\nBuilder Mindset: You don’t wait for customers to engage - you build the programs, communities, and frameworks that make engagement inevitable: \nClear Communicator: You can walk a VP of Engineering through an architecture decision and a CMO through an ROI analysis - in Portuguese, Spanish, or English:\nAI-Curious: You follow the AI ecosystem closely, bring genuine curiosity to every customer conversation, and help customers see what’s possible with agentic AI:\nCollaborative: You thrive in cross-functional environments, share your playbook generously, and raise the bar for everyone around you:\nBenefits\nCompetitive salary and equity in a fast-growing AI infrastructure company\nOpportunity to work at the frontier of agentic AI with some of the most ambitious enterprise teams in the world\nRemote-friendly culture with flexible working arrangements\nDedicated budget for learning, conferences, and professional development\nAccess to cutting-edge LLM credits, tooling, and infrastructure\nCollaborative, low-ego team that moves fast and celebrates wins together","description_format":"text","description_chars":4723,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Flexible schedule","Professional 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