{"id":307057,"url":"https://alion.io/job/crewbloom-customer-success-manager-texas-based","title":"Customer Success Manager (Texas-based)","company":{"id":4389,"name":"CrewBloom","domain":"crewbloom.com","url":"https://alion.io/company/crewbloom","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Texas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-27T14:42:07Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"ReportsVault is a legal SaaS platform that helps enterprise organizations streamline complex workflows, including contract management, matter management, vendor coordination, and internal requests.\nWe are seeking a Texas-based Customer Success Manager to manage client relationships, lead onboarding and product training, support adoption, and ensure a high-quality customer experience. The ideal candidate is a strong communicator who can confidently work with enterprise clients, manage multiple priorities, and coordinate effectively with internal teams.\nThis position is open only to candidates currently residing in Texas. Candidates outside Texas will not be considered.\nJob Responsibilities\nBuild and maintain strong relationships with new and existing enterprise clients.\nServe as a primary point of contact for customer inquiries, support needs, and ongoing communication.\nManage customer onboarding and support successful platform adoption.\nConduct product demonstrations, platform walkthroughs, onboarding sessions, and training.\nUnderstand customer workflows, goals, and requirements to help clients use the platform effectively.\nManage customer correspondence, follow-ups, action items, and support requests.\nCoordinate with product, engineering, implementation, and internal teams to resolve customer needs.\nTrack customer issues and requests through resolution and provide timely updates.\nPrepare and maintain user guides, onboarding materials, training resources, FAQs, and presentations.\nGather customer feedback and communicate relevant insights to internal teams.\nMaintain accurate records of customer interactions, requirements, feedback, and account information.\nIdentify opportunities to improve onboarding, support, adoption, and the overall customer experience.\nTake ownership of additional responsibilities as the company and customer base grow.\nRequirements\nMust be currently residing in Texas, USA - non-negotiable.\nMinimum 1 year of experience in Customer Success, Client Success, Account Management, SaaS Implementation, Customer Onboarding, or a similar client-facing role.\nProfessional experience in IT, software, technology, or a related industry is required.\nSaaS experience is preferred.\nExperience supporting business or enterprise customers is preferred.\nExcellent written and verbal English communication skills.\nStrong professional email and business communication skills.\nComfortable conducting product demonstrations, customer meetings, onboarding, and training sessions.\nAbility to explain software, workflows, and business processes to technical and non-technical audiences.\nStrong organization, follow-up, problem-solving, and attention to detail.\nAbility to manage multiple customers, priorities, and requests simultaneously.\nStrong ownership, accountability, and customer-focused mindset.\nComfortable working in a growing startup environment.\nBenefits\n Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.\n Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.\n Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.\n Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.\n Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.\n Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.","description_format":"text","description_chars":3683,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-05T15:32:57Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.559,"p_room":0.44,"age_days":64,"expected_fill_days":50,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/crewbloom-customer-success-manager-texas-based","json_url":"https://alion.io/job/crewbloom-customer-success-manager-texas-based.json","meta":{"generated_at":"2026-10-27T17:35:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7239,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4389},"rest":"https://alion.io/mcp/rest/get_company?id=4389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrewbloom-customer-success-manager-texas-based"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrewbloom-customer-success-manager-texas-based"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrewbloom-customer-success-manager-texas-based"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crewbloom-customer-success-manager-texas-based\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrewbloom-customer-success-manager-texas-based"}]}