{"id":3480337,"url":"https://alion.io/job/crewbloom-it-support","title":"IT Support","company":{"id":4389,"name":"CrewBloom","domain":"crewbloom.com","url":"https://alion.io/company/crewbloom","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":20000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-29T19:58:27Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T04:04:24Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Role Summary\nWe are looking for an experienced L1 IT Specialist to provide responsive, hands-on technical support to employees across a distributed work environment. The role focuses on end-user and deskside support, including troubleshooting laptops, desktops, peripherals, software, user accounts, connectivity, and collaboration tools.\nYou will own routine support requests through resolution, document your work clearly, and escalate more complex issues when appropriate. The ideal candidate combines strong customer service, practical troubleshooting skills, attention to detail, and clear communication with both technical and non-technical users.\nKey Responsibilities\nProvide Level 1 support via the ticketing system, remote support channels, and deskside support when applicable\nTroubleshoot and resolve hardware, software, OS, peripheral, printing, audio/video, and connectivity issues\nSet up, configure, deploy, replace, and maintain laptops, desktops, monitors, mobile devices, printers, and other end-user equipment\nSupport Windows and macOS environments, productivity apps, browsers, email, collaboration tools, and remote-access tools\nDiagnose basic network issues (Wi-Fi, VPN, TCP/IP, DNS, DHCP) and escalate infrastructure issues when required\nSupport employee onboarding and offboarding, including device prep, account provisioning/deprovisioning, access changes, software installation, and equipment recovery\nHandle routine user and access administration: password resets, MFA enrollment, group membership, distribution lists, licenses, and approved permissions\nSupport and troubleshoot business phone/VoIP systems, including user provisioning, device/app setup, call quality, and basic configuration (GCF, RingCentral, 8x8, or similar)\nLog, prioritize, update, and resolve tickets within established SLAs, with clear troubleshooting notes and escalation details\nMaintain accurate IT asset and inventory records, including assignments, replacements, returns, repairs, and spares\nFollow IT security, access-control, data-protection, change-management, and support procedures; escalate suspected security issues promptly\nCreate and maintain support documentation, knowledge-base articles, setup instructions, and standard troubleshooting procedures\nCoordinate hardware repairs, warranty/vendor support, and equipment replacements as needed\nPerform other IT support duties assigned by the Team Manager\nQualifications\n3+ years in IT help desk, desktop/deskside support, or similar end-user support\nStrong troubleshooting across Windows 10/11 and macOS, including hardware, applications, and peripherals\nAdmin-level experience with Google Workspace, Microsoft 365 / Entra ID, and Slack\nAbility to diagnose basic network and remote-access issues (Wi-Fi, VPN, TCP/IP, DNS, DHCP)\nHands-on experience with onboarding/offboarding, device deployment, account and access administration, and MFA\nExperience with ITSM/ticketing platforms (e.g., Zendesk, Jira Service Management, ServiceNow) and a working understanding of SLAs, escalation, and ITIL\nExcellent written and spoken English, with the ability to explain technical issues clearly to non-technical users\nStrong documentation habits, attention to detail, and ability to manage multiple requests independently\nDegree in IT, Computer Science, or a related field, or equivalent experience\nNice to Have\nEndpoint/device management (Intune, MDM, RMM, SCCM) and Apple Business 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