{"id":2598769,"url":"https://alion.io/job/crewlifeatsea-restaurant-operations-manager","title":"RESTAURANT OPERATIONS MANAGER","company":{"id":4420972,"name":"Crew Life at Sea","domain":"crewlifeatsea.com","url":"https://alion.io/company/crewlifeatsea","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T07:51:40Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-24T03:34:35Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Position Summary\nThe Restaurant Operations Manager is responsible for delivering a refined, personalized, genuine and consistent dining experience\nacross all restaurants and food service areas onboard. This role ensures seamless coordination between dining venues, maintains\nSilversea F&B Core Service Standards and Silversea Way service principles, optimizes revenue opportunities, and leads the entire\nrestaurant team to achieve guest satisfaction and operational excellence. The Restaurant Operations Manager oversees all\nRestaurant Managers and supports them in ensuring flawless day-to-day performance of each venue.\nReporting Structure\nReporting to: Food & Beverage Director\nShoreside reporting to: Senior Fleet Manager Food & Beverage Service - Fleet Manager Food & Beverage Service\nSubordinates: Restaurant Managers, Restaurant Supervisors, Waiters, Assistant Waiters, Restaurant Attendants\nEssential Duties and Responsibilities\nGuest Experience & Service Excellence\nEnsures the highest level of service across all restaurants and food service areas, consistently aligned with Silversea F&B\nCore Service Standards.\nMaintains a visible presence during peak dining periods, greeting guests by name, resolving concerns promptly, and\ncreates memorable interactions.\nOversees ship wide seating arrangements, reservation flows, VIP coordination, dietary needs, preferences, and special\nrequests are met.\nWorks closely with the Executive Chef and Sommelier/Beverage leadership to enhance menu presentation, wine pairing\nprograms, and overall dining experience.\nOperational Leadership\nEnsures all dining outlets are fully operational, appropriately staffed, prepared, and aligned with service schedules and\nstandards.\nConducts daily walkthroughs of all outlets, assessing service readiness, cleanliness, equipment status, and guest flow.\nOversees remote ordering systems, POS accuracy, training, maintenance, and correct operational usage across all\nrestaurants.\nEnsures consistent and equitable scheduling across all restaurants, including duty rosters, staff rotations, and In-Port\nManning (IPM) planning in compliance with ILO/MLC regulations.\nLeads shipwide pre-service briefings with the Executive Chef, ensuring daily menus, allergen information, and service\nstandards are clearly communicated.\nCoordinates cross-venue planning for special events, theme nights, galley operations, and service logistics.\nPerforms any other duties assigned by senior leadership, demonstrating flexibility to meet operational needs.\nEffectively and efficiently oversees all restaurant operations shipwide, ensuring Silversea Service Standards are met and\nRestaurant Service, Food Quality, and Wine Service targets are achieved.\nTeam Leadership & Development\nLeads, coaches, and develops all Restaurant Managers and their teams, ensuring consistent delivery of service excellence.\nConducts shipwide training sessions focusing on service technique, menu knowledge, wine basics, guest engagement, and\nSilversea Core Service Standards.\nImplements structured performance management, including Professional Performance Interviews (PPIs), coaching plans,\nsuccession planning, and cross-training.\nEnsures all team members adhere to grooming, uniform, and professional conduct expectations.\nFosters a collaborative, respectful, and guest-focused team culture across all restaurants.\nSupports department evaluation, promotion, and scheduling processes in collaboration with Fleet F&B Support and HR.\nKeeps departmental training programs organized and regularly facilitated, ensuring new hires and newly promoted crew\nare scheduled appropriately and all mandatory trainings are kept up to date and documented.\nRevenue & Cost Management\nWorks closely with the Food & Beverage Director to optimize restaurant revenue, including specialty dining, à la carte\nprograms, and wine/beverage sales.\nSupports beverage and wine sales strategies in collaboration with Beverage Operations and Sommelier teams.\nOversees inventory control of china, glassware, silverware, linen, and consumables for all restaurants.\nMonitors equipment usage to reduce breakage, shrinkage, and operational loss.\nReviews and approves restaurant requisitions, ensuring cost control and adherence to budget targets.\nEvaluates menu performance, guest preferences, and sales data to support ongoing revenue initiatives.\nPublic Health & Safety Compliance\nEnsures strict adherence to Public Health, HACCP, and sanitation standards across all restaurants and service areas.\nVerifies completion and accuracy of temperature logs, cleaning checklists, and sanitation records.\nEnsures all dining venues are fully prepared for internal, external, or unannounced inspections, correcting deficiencies\npromptly.\nOversees shipwide Integrated Pest Management (IPM) compliance for all restaurant areas.\nCoordinates deep cleaning schedules and ensures standards are met consistently.\nSafety Duties:\nParticipates in crew and guest safety drills according to instructions\nAlways complies with the Company's safety and pollution prevention regulations and operating procedures.\nParticipates in all mandatory training\nLeads by example by taking care of Health and Safety of self and others\nEnsures that all work equipment, personal protective equipment, chemicals and safety devices are being used 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