{"id":2598768,"url":"https://alion.io/job/crewlifeatsea-spa-manager","title":"Spa Manager","company":{"id":4420972,"name":"Crew Life at Sea","domain":"crewlifeatsea.com","url":"https://alion.io/company/crewlifeatsea","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":34000,"period":"year","method":"role_country_seniority_unknown","sample_n":30},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T07:51:40Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-09T10:52:43Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Job Description\nWe are looking for an experienced Spa Manager to oversee the daily operations of a cruise ship spa. The successful candidate will be responsible for managing spa services, leading the spa team, maintaining high guest service standards, and ensuring the department operates efficiently and professionally.\nKey Responsibilities\nManage the daily operations of the cruise ship spa.\n\nLead, supervise, and motivate spa therapists and staff.\n\nEnsure exceptional guest service and a high level of customer satisfaction.\n\nMonitor spa bookings, treatments, sales, and daily performance.\n\nMaintain high standards of cleanliness, hygiene, and safety.\n\nHandle guest feedback, complaints, and service recovery professionally.\n\nTrain and support team members to maintain consistent service standards.\n\nManage spa products, equipment, and inventory.\n\nPromote spa treatments, packages, and retail products to guests.\n\nEnsure compliance with company policies, health regulations, and shipboard procedures.\n\nPrepare reports and communicate departmental performance to management.\n\nRequirements\nDemonstrated cruise ship spa experience is mandatory.\n\nPrevious experience in a Spa Manager or senior spa management role.\n\nStrong leadership, communication, and organisational skills.\n\nExcellent guest service and sales abilities.\n\nAbility to work effectively in a fast-paced, multicultural environment.\n\nFluency in English and Portuguese is required.\n\nAbility to work long hours and adapt to life and work at sea.\n\nMandatory Documentation\nValid Passport\n\nSchengen Visa (for non-EU residents)\n\nBrazil Visa (required unless South African)\n\nSeaman's Book\n\nSTCW Certificates\n\nValid Medical Certificate\n\nVaccination Records (including Yellow Fever)\n\nFull Resume and References\n\nRecent Full-Length 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