{"id":4091889,"url":"https://alion.io/job/cri-content-manager-digital-signage","title":"Content Manager (Digital Signage)","company":{"id":180609,"name":"CRI","domain":"cri.com","url":"https://alion.io/company/cri-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Smartsheet","optional":false},{"name":"Trello","optional":false}],"status":"live","first_seen_at":"2026-11-11T20:26:45Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T20:26:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Creative Realities\nCreative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.\nPosition Summary\nThe Content Manager leads day-to-day content operations for Food & Beverage clients across QSR, IPTV, and C-Store, from new-client conversions through ongoing menu and venue updates. The role manages a team of Content Ops Specialists, owns intake before any build starts, and keeps deployments accurate, on time, and inside SLA across enterprise networks.\nReporting to the Sr. Manager, F&B, Content Ops, the Content Manager is the team's day-to-day escalation point and a working lead on the largest client programs, partnering with Sales, PMO, Product, Creative, and Support.\nKey Responsibilities\nTeam Leadership\nLead and develop a team of Content Ops Specialists, assigning work, setting priorities, coaching, and running performance check-ins.\nBalance the team's workload using the resource plan, and flag capacity risk early.\nOwn quality control on every deliverable before it ships.\nClient Delivery and Conversions\nOwn content delivery for assigned F&B clients, including menu releases, LTOs, price changes, daypart updates, and venue content.\nPlan and run client conversions to Clarity, covering enterprise structure, site groups, user roles, and content builds, in coordination with Sales, PMO, Product, and Support.\nSize incoming work with the LOE Tool and keep each client's release calendar current.\nIntake, Process, and Quality\nGate intake so no build starts without requirements, a signed project, and source data.\nManage the content ticket queue against SLA targets, with clear status and handoffs.\nCoordinate POS integration testing with Product, and manage hand-keyed pricing until each integration is live.\nKeep SOPs, runbooks, and client documentation current as platforms and client programs change.\nRequired Qualifications\n5+ years in content operations, digital signage, or marketing operations, including 2+ years managing people.\nExperience running multi-site rollouts or enterprise content programs, ideally QSR menu boards or venue content.\nStrong project management: scoping, scheduling, risk tracking, and stakeholder communication.\nWorking knowledge of menu content, including pricing, price zones, dayparts, LTOs, and calorie requirements.\nHands-on experience with ticketing and work-management tools such as HappyFox, Jira, Trello, and Smartsheet.\nClear, direct written and verbal communication with clients and internal teams.\nPreferred Qualifications\nPMP, CAPM, or Agile certification. Content Ops runs Agile in Trello and Jira.\nExperience with POS integrations or menu data feeds.\nFamiliarity with HTML and CSS templates.\nExperience in a franchise environment.\nPlatform note: Clarity and ReflectView are our proprietary CMS platforms. Platform skills are trained on the job, so no prior experience with them is expected.\nKey Competencies\nLeads by example, coaching the team through both routine releases and high-pressure launches.\nSpots capacity and quality risk early and acts on it with a recommended fix.\nCommunicates clearly and directly with clients and internal teams.\nStays steady under deadlines and shifting priorities.\nSuccess in This Role Looks Like\nAccurate deployments inside SLA across assigned F&B clients.\nConversions delivered on the agreed schedule.\nComplete intake, with no build started on incomplete requests.\nA balanced team, with capacity risk flagged before it reaches delivery.\nDocumentation current for every client and process the team runs.\nEducation\nBachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.\nCore Values The ideal candidate represents these six core values:\nPassionate: We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and have fun along the way!\nRespectful: We value diversity, merit and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.\nDo the Right Thing: We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.\nHelps First: We are stronger when we work together. We help first-whether it’s with our clients or our internal teams.\nNimble Minded: When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.\nExpects Excellence: We will measure performance and are accountable for results. We are committed to getting it right. \nBenefits\nCompany paid individual portion of Medical, Dental, Life, Long and Short-Term Disability insurances; access to participate in company Vision insurance and other voluntary benefit programs; eligibility for a high-deductible health plan (HDHP) with HSA option, including HSA company contribution, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay. May be subject to change based on open enrollment periods or at the Company’s discretion.\nEqual Opportunity\nCreative Realities, Inc. is an Equal Opportunity Employer. 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