{"id":2118948,"url":"https://alion.io/job/cribl-customer-support-manager-3","title":"Customer Support Manager","company":{"id":621,"name":"Cribl","domain":"cribl.io","url":"https://alion.io/company/cribl","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":139000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":229},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon Kinesis","optional":true},{"name":"Apache Kafka","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-08-03T20:30:56Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-22T15:18:34Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.\nWe’re one of the fastest-growing private companies and a leading player in a massive, fast-moving market. With a global workforce, we’re remote-first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.\nWhy You’ll Love This Role\nCribl is seeking a Technical Support Manager to be a part of a specialized support team. This role is centered on customer success by providing in-depth knowledge of data management systems and solutions, Cribl’s interactions with those solutions and using our knowledge to lift up everyone we may come in contact with.\nIn this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software, enjoying all the goat gifs the internet has to offer, and truly enjoys all our interactions with our customers. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.\n\nAs An Active Member Of Our Team, You Will…\nManage an industry leading team.\nManage Customer Support Escalations and be the calm voice of reason amongst the chaos.\nReview Cases, Metrics, Statistics to ensure departmental success.\nMentoring and coaching to drive Engineers to their best success.\nParticipate and be an advocate of Customers and Engineers.\nCreate, maintain, enhance Processes and Procedures.\nBuild your technical knowledge in Cribl products and how to position them. \nEnsure team success to SLA’s, CSAT and other guiding metrics.\nThis position will require stand-by, on-call, or off-hours duties.\n\nIf You’ve Got It - We Want It\nProven ability to be a powerful leader; Mentoring and Guiding Technical Engineers. \nStrong technical skills to help mentor engineers and help guide customers to a successful solution.\nStrong written and verbal communication skills.\nProven success with encouraging knowledge sharing internally and externally at every opportunity.\nA deep understanding of goals and helping your team achieve them. \nA passion to elevate those around you and watch them succeed.\nA minimum of 3 years’ experience as a leader of a highly technical team.\n10 years’ experience in customer facing roles.\nUnderstanding of Big data and why data is important to companies.\nBONUS POINTSExperience with Cribl, Splunk, Elastic, Kafka, Kinesis, or related technologies\nExperience with AWS, Azure, GCP, and other cloud platforms\n\nThe salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.\nIn addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.\nIn addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.\nBase Salary Range\n$116,000—$181,000 USD\nBring Your Whole Self\n\nDiversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.\nInterested in joining the Cribl herd? 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