{"id":1940716,"url":"https://alion.io/job/crio-implementation-manager-bilingual","title":"Implementation Manager (bilingual)","company":{"id":3863567,"name":"CRIO","domain":"clinicalresearch.io","url":"https://alion.io/company/clinicalresearch-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":78000,"currency":"USD","period":"year","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Looker","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-15T20:10:04Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-08T00:17:34Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"CRIO is a leading provider of eSource solutions for clinical research. Our platform streamlines clinical data collection and management, ensuring protocol compliance and reducing errors. By eliminating paper binders and automating workflows, we help clinical trial sites and sponsors save time and money, improve data quality, and enhance patient safety. Our digital-first, site-centric approach supports virtual, hybrid, and traditional study structures, making clinical trials more efficient and effective.\nFounded in 2015 by a clinical trial site owner seeking to improve his own business, today CRIO is the industry leader in site eSource with a fast-growing presence serving sponsors and CROs. CRIO is in use on 6000+ protocols at more than 2000 sites in 28 countries. In fact, the strength of our site community drives our growth which is why we place so much value on hands-on clinical research experience.\nAs we continue to grow, we are seeking a dedicated Business Development Representative to join our team and help us expand our reach and impact. This position will play a key role in our commercial organization and represents a fantastic opportunity for a career in sales with a dynamic and thriving company.\nAs an Implementation Manager you’ll be working under the umbrella of the Customer Experience Department at CRIO. You’ll be the first point of contact for our newest clients post-sale and provide an overview of the onboarding project, set up recurring calls/trainings with critical stakeholders at the client level, and collaborate with other CRIO teams/departments to help expand and optimize the capacity of the team.\nRESPONSIBILITIES:\nManage onboarding process for newly-signed CRIO clients\nEvaluate product / feature use, and coordinate engagement through structured onboarding process\nCollaborate with cross-functional teams to optimize and iterate all aspects of the customer experience through implementation while focusing on pain points/use cases discovered in the sales process\nSchedule, host, and execute full onboarding projects and run ‘live’ (remote) trainings\nLearn, shadow, and expand product knowledge set through internal resources, Support engagement shadowing, and self-acquisition of industry knowledge.\nQUALIFICATIONS:\nBA/BS degree preferred\n1 - 3 years experience in an implementation, professional services role (with software tech experience), or other clinical research experience\nExcellentwriting, interpersonal, organizational and time management skills\nStrong PC/Mac skills including proficiency with Office Suite/G Suite tools\nAbility to work independently yet support team responsibilities and goals\nHigh integrity and positive can-do attitude\nFamiliarity with Live Chat, Slack and project management tools (JIRA/Confluence)\nExperience with Looker a plus\nPrior work experience in, healthcare, SAAS, clinical research or academia\nBilingual (English/Spanish) language skills strongly preferred\nJoin us at CRIO and be part of a dynamic team dedicated to revolutionizing the clinical research industry. Apply today to embark on a rewarding career journey!\nAt CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.\nSalary Range - $70,000 --- $78,000","description_format":"text","description_chars":3655,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Clinical Trial Services (CRO)","Clinical Trial Software"],"lifecycle":[{"event":"open","at":"2026-10-06T02:41:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.684,"p_room":0.75,"age_days":21,"expected_fill_days":22,"reasons":["conf:0","win:late","comp:junior"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":78000,"is_top_pay":false},"html_url":"https://alion.io/job/crio-implementation-manager-bilingual","json_url":"https://alion.io/job/crio-implementation-manager-bilingual.json","meta":{"generated_at":"2026-10-08T00:35:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":863,"day_limit":5000,"remaining_today":4137,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3863567},"rest":"https://alion.io/mcp/rest/get_company?id=3863567"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrio-implementation-manager-bilingual"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrio-implementation-manager-bilingual"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrio-implementation-manager-bilingual"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crio-implementation-manager-bilingual\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrio-implementation-manager-bilingual"}]}