{"id":2973429,"url":"https://alion.io/job/crisis24-client-implementation-specialist-i","title":"Client Implementation Specialist I","company":{"id":40823,"name":"Crisis24","domain":"crisis24.com","url":"https://alion.io/company/crisis24","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":100000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":587},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Agile","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-05T22:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-08T05:03:37Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Crisis24, a GardaWorld company, helps organisations protect their people, operations and assets through integrated risk management, including travel risk management, critical event management and business continuity solutions delivered on the Horizon platform.\nWho We Are Looking For\n\nAs Implementation & Solutions Consultant for Southern Europe, you will own the full implementation lifecycle for our clients in the region while acting as the technical reference for the sales team during pre-sales. You will lead onboarding from kickoff to go-live for new clients and significant upsells, and support technical discovery, solution design, and product demonstrations for prospects. You will balance post-sales delivery and pre-sales support according to regional priorities, representing Crisis24 credibly to clients in French, Spanish, and English.\nWhat You Will Work On\nImplementation & Client Delivery\nLead end-to-end implementations for new clients and significant upsells, from kickoff to go-live\nAct as the main point of contact for clients during implementation, setting clear expectations and keeping communication consistent and proactive\nDefine and manage project plans, milestones and deliverables using Jira, Salesforce and Certinia\nGather requirements, define success criteria and tailor the implementation approach to each client's business objectives and organisation\nShare best practices to help clients optimise their use of the platform and realise its full value\nMonitor implementation health, anticipate and resolve roadblocks, and ensure a smooth handover to Account Management and ongoing support\nTechnical Pre-Sales & Solutions Engineering\nPartner with the regional sales team and Account Management team on technical discovery, solution design and product demonstrations\nSupport proof of concept activities and translate technical requirements into actionable implementation plans once deals close\nMaintain up-to-date knowledge of the full Crisis24 solution portfolio to represent it accurately in both pre-sales and delivery conversations\nProduct & Industry Expertise\nDevelop in-depth knowledge of the features and configuration options of the products supported by this role\nStay current on Travel Risk Management, Business Continuity and Critical Event Management best practices, as well as regulatory expectations relevant to clients in Southern Europe (for example duty of care and data protection)\nWho You Will Work With \nCollaboration & Cross-Functional Support\nWork closely with Sales, Account Management, Product and Engineering to ensure alignment from the first technical conversation through implementation and beyond\nShare client and market feedback with Product and Sales to inform the roadmap and go-to-market decisions\nCommunication & Reporting\nKeep clients and internal stakeholders informed throughout both pre-sales and implementation phases\nRecord client interactions, project status, and technical engagements accurately in CRM and project management tools\nWhat You Will Bring \nLanguages (mandatory)\nAdvanced professional proficiency in French, Spanish, and English, written and spoken. All three languages are used daily with clients and internal teams\nExperience\nAt least 3 years of experience in SaaS implementation, customer success, solutions engineering, or technical pre-sales\nExperience combining pre-sales technical activities and post-sales delivery is strongly preferred\nProven track record of managing client relationships and successfully delivering software implementations, ideally with large multinational organisations\nTechnical Skills\nGood understanding of SaaS applications, APIs and enterprise integrations (SSO, HR systems, travel booking data); familiarity with XML, HTML or data transformation is a plus\nExperience with Salesforce and project management tools such as Jira\nProficiency in Microsoft Office (Excel, PowerPoint, Word, Teams)\nClient & Communication Skills\nStrong client-facing presence, equally comfortable supporting a sales cycle and leading delivery\nAbility to explain technical concepts clearly to non-technical stakeholders\nExcellent organisational and project management skills, with the ability to run several implementations and pre-sales engagements in parallel\nMindset\nStrong analytical and problem-solving skills, with the ability to assess complex client needs and propose tailored solutions\nAdaptability and autonomy, comfortable shifting between delivery and pre-sales as priorities evolve\nAbility to perform under pressure in a fast-paced environment\nEducation and Preferred Qualifications \nBachelor's degree in Business, Computer Science, Information Technology or a related field, or equivalent professional experience\nProject management certification (for example, PMP or ScrumMaster) is a plus\nFamiliarity with Agile methodologies\nKnowledge of the security, risk management, or travel sectors is a plus\nAvailability for occasional travel to clients in Southern 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