{"id":2441787,"url":"https://alion.io/job/crisis24-commercial-support-coordinator","title":"Commercial Support Coordinator","company":{"id":40823,"name":"Crisis24","domain":"crisis24.com","url":"https://alion.io/company/crisis24","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":18000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-12T22:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T23:59:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.\nAt Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. More information is available at www.crisis24.garda.com\n\nWho We Are Looking For\n\nCrisis24’s Crisis Security Consulting (CSC) team is seeking a Commercial Support Coordinator to provide dedicated operational and administrative support to our global consulting team. We are seeking a highly organised, proactive and detail-oriented individual who can take ownership of the day-to-day administration that supports our projects and client accounts. The successful candidate will work closely with consultants, Finance, and our Commercial Support Team. The role will be responsible for maintaining accurate project and commercial information across Salesforce and other business systems, coordinating client and subcontractor administration, supporting contract and purchase order management, monitoring expenses and billing requirements, and providing travel and logistical support. The ideal candidate will be comfortable managing multiple priorities, working across different systems and following up with stakeholders to ensure actions are completed. They will have strong attention to detail, good judgement and a practical approach to solving administrative and operational issues.\n\nWhat You Will Work On\nClient & Project Administration\nSupport client onboarding, project mobilisation and close-out, ensuring required documentation, systems and project records are in place\nMaintain project folders and key documentation, including contracts, SOWs and purchase orders\nSupport client portal registrations and ongoing administrative requirements\nSalesforce & Billing Administration\nCreate and maintain Salesforce accounts, opportunities and project records, including complex multi-country or multi-tasking projects\nMonitor pipeline and project data, identifying and following up on outdated, incomplete or inaccurate information\nTrack contracts, POs and billing requirements, flagging upcoming issues and supporting timely invoicing\nSupport expense administration, including Concur queries, outstanding submissions and key account expense collation\nCoordinate subcontractor administration, onboarding and invoice processing\nFollow up on missing timesheets, expenses, invoices and supporting documentation and route issues to the appropriate teams\nTeam & Operational Support\nCoordinate travel, accommodation, meetings and other project or team logistics\nSupport recruitment administration, including job descriptions, CV screening, interview coordination and liaison with HR\nSupport new starter administration, system access and onboarding\nProvide general administrative and document support to the consulting team as required\nIdentify recurring administrative tasks that can be centralised and help establish consistent ways of working\nWork proactively with consultants and support functions to ensure administrative actions are completed and issues resolved\n\nWho You Will Work With \n\nYou will collaborate with colleagues across the Crisis24 global network — including teams in Europe, the Americas, the Middle East & Africa, and Asia Pacific — as well as cross-functional teamwork with our Special Risks, All Hazards, and Product Risk units will be a key part of your role.\n\nWhat You Will Bring \n2-5 years’ experience in project coordination, commercial operations, business administration or a similar support role, ideally within consulting, professional services or another project-based environment\nFluent written and spoken English is essential. Proficiency in an additional language, particularly French, German, Spanish or Arabic, would be advantageous\nStrong organisational skills and attention to detail, with the ability to manage multiple priorities, deadlines and administrative processes simultaneously\nExperience supporting project administration, including areas such as project set-up, contracts, purchase orders, invoicing, expenses or subcontractor management\nConfidence working with business systems and maintaining accurate records; experience with Salesforce, Concur or similar platforms would be advantageous\nStrong Microsoft Office skills, particularly Excel, Word and Outlook\nGood written and verbal communication skills, with the confidence to follow up with colleagues and stakeholders at different levels of seniority\nA proactive and practical approach, with the ability to identify outstanding actions, resolve routine issues and see tasks through to completion\nAbility to work independently while collaborating effectively with consultants, Finance, HR and other support functions\nPreferred Qualifications\nRelevant tertiary qualification in Business Administration, Commerce, Project Management or a related field would be advantageous\nSalesforce certification or formal Salesforce training would be advantageous\n\nKey Success Measures\nAccurate and up-to-date registration status across key client portals\nHigher RFP win rates and revenue\nReduction in delays caused by incomplete vendor onboarding or expired documentation\nFaster turnaround of client supplier registration requests\nImproved visibility for client-facing teams on portal status and outstanding requirements\nFewer billing, purchase order or payment delays linked to portal issues\nStrong stakeholder feedback from CSC engagement teams, finance and client procurement contacts\n\nInformation Security\n\nProtect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.","description_format":"text","description_chars":7039,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Services","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-13T12:18:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/crisis24-commercial-support-coordinator","json_url":"https://alion.io/job/crisis24-commercial-support-coordinator.json","meta":{"generated_at":"2026-10-15T00:50:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":994,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40823},"rest":"https://alion.io/mcp/rest/get_company?id=40823"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrisis24-commercial-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrisis24-commercial-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrisis24-commercial-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crisis24-commercial-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrisis24-commercial-support-coordinator"}]}