{"id":2349000,"url":"https://alion.io/job/crisis24-global-operations-coordinator-mfd","title":"Global Operations Coordinator (m/f/d)","company":{"id":40823,"name":"Crisis24","domain":"crisis24.com","url":"https://alion.io/company/crisis24","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Konstanz, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":67000,"period":"year","method":"role_country_seniority_unknown","sample_n":177},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T22:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T16:53:17Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Über Crisis24Crisis24 (Teil der GardaWorld-Gruppe) ist ein weltweit führender Anbieter für Krisen-, Sicherheits- und Risikomanagement. Mit modernen Global Operations Centern, erfahrenen Experten und innovativer Technologie unterstützen wir Unternehmen und ihre Mitarbeitenden rund um den Globus – genau dann, wenn es darauf ankommt.Bei uns arbeitest du nicht einfach in einem Job, sondern leistest einen echten Beitrag zur Sicherheit von Menschen weltweit – in einem internationalen Umfeld mit Raum für Entwicklung und Wachstum.Weitere Informationen findest Du unter www.crisis24.garda.comWonach Wir SuchenWenn Menschen auf Geschäftsreisen in eine Krise geraten, zählt jede Minute. Als Global Operations Coordinator (m/w/d) bist du die erste Anlaufstelle – ruhig, empathisch und professionell. Du hilfst Mitarbeitenden internationaler Unternehmen in kritischen Situationen: medizinische Notfälle, Reiseprobleme oder akute Eskalationen an verantwortliches Kundenpersonal.Kurz gesagt: eine Art Notruf-Leitstelle im Corporate-Umfeld – mit Fokus auf erstklassigen Customer Service und echtem Impact.Deine Aufgaben\nDu nimmst Anrufe und E-Mails aus aller Welt entgegen (Deutsch & Englisch)\nDu beruhigst, strukturierst und koordinierst – auch unter Druck\nDu eröffnest und bearbeitest Fälle und leitest sie bei Bedarf an Medical- oder Security-Experten weiter\nDu sorgst dafür, dass Menschen schnell die richtige Hilfe bekommen\nDu arbeitest im 24/7-Schichtsystem in einem internationalen Operations Center\nWas Du Mitbringst\nLeidenschaft für Customer Service und den Umgang mit Menschen\nSehr gutes Deutsch und Englisch (mind. C1)\nRuhe, Empathie und Entscheidungsstärke in Ausnahmesituationen\nBereitschaft zu Schichtarbeit\nErfahrung im Kundenservice, Call Center, Notruf, Assistance, Versicherung oder ähnlichen Bereichen ist ein Plus – kein Muss\nWas Wir Bieten\nInternationales Arbeitsumfeld mit sinnstiftender Tätigkeit\nBonuszahlungen basierend auf dem Gesamterfolg des Unternehmens\n30 Tage Urlaub\nHansefit-Mitgliedschaft (optional)\nJobRad\nKostenlose Verpflegung im Alltag (Kaffee, Obst, bezuschusstes Mittagessen)\nRegelmäßige Team-Events und ein kollegiales Miteinander\nDu willst helfen, wenn es darauf ankommt? Dann bist du hier richtig. Wir freuen uns auf deine Bewerbung!Information SecurityProtect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. 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