{"id":1619503,"url":"https://alion.io/job/crisis24-implementation-and-solutions-consultant","title":"Implementation and Solutions Consultant","company":{"id":40823,"name":"Crisis24","domain":"crisis24.com","url":"https://alion.io/company/crisis24","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-30T22:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-04T01:12:22Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Who We Are Looking For \nWe are looking for an experienced Implementation & Solutions Consultant based in Singapore to join our Regional Customer Success team. This is a hybrid client-facing role that combines end-to-end SaaS implementation with technical pre-sales support. The ideal candidate will have experience managing software implementations and client relationships, while also being comfortable supporting technical discovery, solution design, and product demonstrations. You will be a strong communicator who can translate technical concepts into practical business solutions and confidently work across both pre-sales and post-sales environments.\nWhat You Will Work On \nOwn the end-to-end implementation lifecycle for new customers and significant upsells, from kickoff through go-live\nAct as the primary point of contact for clients throughout implementation, setting expectations and maintaining clear communication\nDefine project timelines, milestones, deliverables, and success criteria using tools such as JIRA, Salesforce, and Certinia\nGather client requirements and tailor implementation approaches to their business objectives\nProvide best-practice guidance to help customers optimize their use of Crisis24 solutions and realize value from the platform\nMonitor implementation progress, proactively identify and resolve roadblocks, and ensure a smooth transition to ongoing support\nPartner with the regional sales team on technical discovery, solution design, product demonstrations, and proof-of-concept activities\nRespond to technical questions from prospects and customers and coordinate with senior technical or product teams where required\nSupport RFP/RFI responses and the development of technical sales materials\nTranslate technical requirements from the sales process into practical implementation plans\nMaintain strong knowledge of Crisis24's solution catalogue, product capabilities, and configuration options\nStay current on relevant Travel Risk Management (TRM), Business Continuity, and Critical Event Management practices\nCapture client and market feedback and share insights with product, sales, and engineering teams\nMaintain accurate records of client interactions, project status, and technical engagements in CRM and project management systems\nWho You Will Work With \nYou will work closely with Sales, Account Management, Product, Engineering, and Customer Success teams across the region and globally. As a key regional liaison, you will connect clients with Crisis24's global technical and product teams, ensuring alignment from the initial technical conversation through implementation and ongoing customer engagement. You will also collaborate cross-functionally to share client feedback and help inform product and go-to-market priorities.\nWhat You Will Bring \nRequired:\n3+ years of experience in SaaS implementation, customer success, solutions engineering, technical pre-sales, or a related client-facing technology role\nDemonstrated experience managing client relationships and successfully delivering software implementations\nStrong project management skills, with the ability to manage multiple implementations and pre-sales engagements simultaneously\nExcellent client-facing communication skills and the ability to explain technical concepts clearly to non-technical stakeholders\nStrong analytical and problem-solving skills, with the ability to understand complex client needs and develop practical solutions\nProficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Teams\nExperience using CRM and project management tools, ideally Salesforce and JIRA\nWorking knowledge of SaaS applications, APIs, and enterprise integrations\nHigh level of adaptability and the ability to balance implementation delivery with technical pre-sales support as regional priorities change\nAbility to work effectively under pressure and manage competing priorities in a fast-paced, resource-lean environment\nBachelor's degree in Business, Computer Science, Information Technology, or a related field, or equivalent relevant experience\nPreferred:\nExperience spanning both technical pre-sales and post-sales SaaS implementation\nExperience working with XML, HTML, data transformation, or enterprise integrations\nKnowledge of Travel Risk Management, Business Continuity, or Critical Event Management\nProject management certification such as PMP or ScrumMaster\nFamiliarity with Agile methodologies and experience working in an Agile environment","description_format":"text","description_chars":4485,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Event Management","Corporate Events"],"lifecycle":[{"event":"open","at":"2026-10-01T20:42:13Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.596,"p_room":0.55,"age_days":33,"expected_fill_days":26,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/crisis24-implementation-and-solutions-consultant","json_url":"https://alion.io/job/crisis24-implementation-and-solutions-consultant.json","meta":{"generated_at":"2026-10-04T02:54:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4411,"day_limit":5000,"remaining_today":589,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}