{"id":1619515,"url":"https://alion.io/job/crisis24-operations-manager-global-operations-overnight","title":"Operations Manager, Global Operations (Overnight)","company":{"id":40823,"name":"Crisis24","domain":"crisis24.com","url":"https://alion.io/company/crisis24","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boca Raton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":155000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4487},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-08-25T07:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-22T09:00:49Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Position Summary\nThe Global Security Operations Center (GSOC) Manager is responsible for overseeing the 24/7 monitoring, analysis, and response operations that safeguard the organization’s people, assets, information, and global operations. This role leads GSOC analysts and supervisors, ensures operational excellence, delivers actionable intelligence, and drives continuous improvement of security technologies, incident response protocols, and risk mitigation workflows.\nKey Responsibilities\n1. GSOC Operations Management\nDirect daily operations of the Global Security Operations Center, ensuring 24/7 situational awareness and rapid response capabilities.\nOversee monitoring of global incidents, threats, alarms, and intelligence feeds that may impact personnel, facilities, or business continuity.\nEnsure consistent application of standard operating procedures (SOPs), escalation protocols, and reporting requirements.\nManage staffing levels, shift schedules, and workload distribution to maintain uninterrupted coverage.\n2. Team Leadership & Development\nLead, train, and mentor GSOC analysts, shift leads, and supervisors in security monitoring, risk assessment, and incident management.\nConduct performance reviews, coaching sessions, and professional development planning.\nFoster a high-performance culture that prioritizes accountability, accuracy, and swift decision-making.\nPromote team communication and knowledge sharing across shifts and global offices.\nPromote team excellence and standards through leadership.\n3. Incident Management & Escalation\nServe as the senior point of escalation for major incidents impacting global operations.\nOversee real-time incident triage, threat analysis, response coordination, and after-action review processes.\nEnsure timely and accurate communication to leadership, security teams, and stakeholders during critical events.\nManage the creation and distribution of incident reports, summaries, alerts, and situation updates.\n4. Technology, Systems & Data Management\nOversee GSOC systems including video surveillance, case management, mass notification, and threat intelligence platforms.\nPartner with IT and security technology teams to optimize system uptime, integration, and data quality.\nIdentify, evaluate, and recommend new technologies to improve situational awareness and operational efficiency.\nEnsure cybersecurity best practices are followed within GSOC systems and workflows.\n5. Risk Monitoring & Intelligence\nSupervise the collection, verification, and analysis of global threat intelligence relevant to company operations and personnel.\nEnsure the team produces high-quality intelligence products, briefings, and risk assessments.\nSupport travel risk management, executive protection programs, and regional security teams with real-time intelligence.\nMaintain awareness of geopolitical trends, crime patterns, natural disasters, and emerging threats.\n6. Compliance, Quality Assurance & SOP Development\nMaintain, update, and enforce GSOC policies, procedures, and best practices.\nConduct regular audits of incident handling, reporting accuracy, and analyst performance.\nEnsure compliance with privacy laws, data-handling standards, and internal security policies.\nImplement quality control measures to ensure consistent operational excellence.\n7. Cross-Functional Collaboration\nLiaise with corporate security, regional security managers, crisis management teams, HR, legal, IT, and business unit leaders.\nSupport crisis management activations and business continuity operations during significant events.\nProvide subject matter expertise for security planning, risk mitigation initiatives, and new site openings.\nCoordinate with third-party partners, vendors, and monitoring providers as needed.\n8. Reporting & Metrics\nDevelop and maintain performance metrics, KPIs, and dashboards for GSOC operations.\nPresent regular operational summaries and insights to senior leadership.\nIdentify trends and implement process improvements to enhance efficiency and risk mitigation.\nRequired Qualifications\nBachelor's degree in security, Intelligence, Emergency Management, or related field (or equivalent experience).\n5–7+ years of experience in security operations, intelligence analysis, or emergency response (GSOC experience required).\n2–4+ years in a supervisory or managerial role.\nStrong understanding of GSOC technologies, incident management frameworks, and intelligence processes.\nExcellent communication, decision-making, and leadership skills.","description_format":"text","description_chars":4505,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Event Management","Corporate Events"],"lifecycle":[{"event":"open","at":"2026-10-01T20:42:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.65,"p_room":0.45,"age_days":57,"expected_fill_days":31,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/crisis24-operations-manager-global-operations-overnight","json_url":"https://alion.io/job/crisis24-operations-manager-global-operations-overnight.json","meta":{"generated_at":"2026-10-22T09:07:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5661,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40823},"rest":"https://alion.io/mcp/rest/get_company?id=40823"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrisis24-operations-manager-global-operations-overnight"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrisis24-operations-manager-global-operations-overnight"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrisis24-operations-manager-global-operations-overnight"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crisis24-operations-manager-global-operations-overnight\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrisis24-operations-manager-global-operations-overnight"}]}