{"id":1619516,"url":"https://alion.io/job/crisis24-security-operations-center-soc-supervisor","title":"Security Operations Center (SOC) Supervisor","company":{"id":40823,"name":"Crisis24","domain":"crisis24.com","url":"https://alion.io/company/crisis24","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-08-24T04:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-27T10:16:33Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"Security Operations Center (GSOC) Supervisor \nLocation: Tempe, AZ\n\nWho We Are Looking For \nThe SOC Team Leader must be detail oriented, have strong skills in communication, writing, critical thinking, and display a “team-first” mentality. Daily responsibilities will focus on managing day-to-day SOC operations, to include performing quality checks, running incidents, scheduling, taking part in gap analysis, work on projects and program buildout as needed, and recording and presenting operational data. The Team Leader will be the SOC expert and supervisor on shift, executing clear command and control of SOC activities to ensure all deliverables are completed in a timely and quality manner. \n\nEssential Functions Include: \n\nQuality Assurance -The Team Leader must oversee the quality of work performed by their Team of Operators and ensure that all deliverables meet the client's and Crisis24's standards. They must also conduct regular quality audits and provide feedback and coaching to improve performance. \n\nClient Relationship Management - The Team Leader must establish and maintain positive relationships with the client's representatives and ensure that all communication is professional and respectful. They must also identify and address any concerns raised by the client and ensure that all issues are resolved in a timely and satisfactory manner. \n\nGSOC Meetings - The Team Leader must attend meetings involving the SOC and generate meeting notes for future reference and record-keeping purposes. They must also participate in other meetings assigned to represent the SOC and ensure that all relevant information is communicated to their Team. In the event the Team Leader cannot attend a client leadership meeting – designated Crisis24 leadership or an approved Lead will represent the GSOC. \n\nProject Management - The Team Leader must manage assigned projects from inception to completion, ensuring that all deliverables are completed on time, within budget, and to the client's and Crisis24's satisfaction. They must also provide regular project updates to the client and Crisis24's management team. \n\nSeek Continuous Improvement - The Team Leader must continuously evaluate and improve the SOC's processes and procedures to increase efficiency, effectiveness, and customer satisfaction. They must also ensure that all employees are trained in improvements and that feedback is solicited and acted upon. \n\nPersonnel Issues - The Team Leader must assess and provide support and guidance to employees who approach them with personal problems that may impact on their work performance. They must also provide feedback to the Crisis24 Operations Manager & Director level leadership for HR escalations and ensure that employee privacy is maintained. \n\nProcedural Updates - The Team Leader must review Operator suggestions for updating processes or procedures and determine whether it is feasible to implement the proposed changes. They must also communicate these changes to their Team and ensure that they are properly trained in the updated procedures. \n\nSick Leave: The Team Leader must make arrangements to find coverage for employees who fall ill on shift or report when normal staffing for any role is absent. They must also communicate with Crisis24 and client management as appropriate via email all changes made and ensure that proper documentation for sick leave is maintained. \n\nInvestigation and Follow-Up: The Team Leader must investigate and follow up on any \"misses\" highlighted by the client's Management. They must ensure that all incidents are properly documented and that corrective actions are taken to prevent future incidents. \n\nWhat You Will Work On \nOperational supervision of all operators providing services and deliverables\nSupport the creation of market, neighborhood, city, and location risk assessments \nSupport operators with escalations \nAssist in collecting and reviewing metrics and reporting requirements \nCoordination efforts, including but not limited to: assisting in emergency response, tracking of critical equipment checks, distribution of emergency and non-emergency communications to Client personnel and key stakeholders\n\nWhat You Will Bring\nBachelor’s degree in a related field is required. \nMaster’s degree in a related field is preferred. \n3 - 5+ years of leading teams, projects, or functions within the security operations or SOC environments.\nHave an interest or direct experience in the following: Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency Management\nMust be well-versed in current technologies and open-source search methodologies \nMust be a competent user of Microsoft Suite and Google Suite \nMust be willing to sign an NDA and maintain strict confidentiality \nMust be able to communicate effectively, both verbally and in writing \nAbility to maintain a professional demeanor during stressful situations \nMust be able to quickly adapt and excel in dynamic situations \nDemonstrated organizational and time management skills \nSuccessful client management experience \nA demonstrated history of effective conflict resolution skills \nMaintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations \nAbility to attend training events and mandatory meetings that fall outside normal work hours \nAbility to work 8 to 12-hour shifts both days and nights \n\nWork Environment \nWith or without reasonable accommodation, requires the physical and Mental capacity to Effectively perform all essential functions. In addition to other demands, the demands of the job include: \nUndergoing and meet company standards for background and reference checks, and drug tests if required \nExposure to sensitive and confidential information \nRegular computer usage \nAbility to handle multiple tasks concurrently \nManual dexterity required for occasional reaching and lifting of small objects and operating office equipment \nOccasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling \nMust be flexible with the ability to work evenings, odd hours, and weekends with little notice \nFrequent sitting and/or standing","description_format":"text","description_chars":6232,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Security Operations","Security Services","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-01T20:42:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.401,"p_room":0.28,"age_days":64,"expected_fill_days":31,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/crisis24-security-operations-center-soc-supervisor","json_url":"https://alion.io/job/crisis24-security-operations-center-soc-supervisor.json","meta":{"generated_at":"2026-10-27T11:44:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13869,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40823},"rest":"https://alion.io/mcp/rest/get_company?id=40823"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrisis24-security-operations-center-soc-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrisis24-security-operations-center-soc-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrisis24-security-operations-center-soc-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crisis24-security-operations-center-soc-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrisis24-security-operations-center-soc-supervisor"}]}