{"id":1479356,"url":"https://alion.io/job/crisp-legal-operations-manager","title":"Legal Operations Manager","company":{"id":672936,"name":"Crisp","domain":"crisprecruit.com","url":"https://alion.io/company/crisprecruit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Snellville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Drive","optional":false},{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-09-29T19:45:40Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-27T15:24:09Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Are you an operations leader who thrives in a high-stakes, high-volume environment and can bring clarity, consistency, and follow-through to an established personal injury practice?\nDo you have a proven record of building and enforcing workflows, training systems, accountability measures, and operating procedures that keep work moving without constant attorney intervention?\nCan you balance strategic systems work with hands-on execution, including staff follow-up, HR administration, office operations, vendor coordination, and project management?\nFinal question: When faced with a challenge, do you get excited or run away?\n** IMPORTANT: TO APPLY **\nIf you have any questions, please email  only.\nPlease do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.\nTo Apply: Submit your application by clicking the \"Apply\" button and applying on the Crisp Recruit page that opens.\n**RECRUITERS DO NOT CONTACT**\nAt Saundra M. Davis, P.C., a respected legal institution located in Snellville , GA, we are dedicated to providing exceptional legal services to our clients. Under the leadership of Saundra M. Davis, Esq., our firm specializes in personal injury cases - with a distinct focus on auto, trucking, motorcycle, and other commercial vehicle collisions - offering compassionate, strategic, and comprehensive representation to those in need.\nBecause of the complex, multi-party nature of the cases we handle - often involving multiple defendants, insurance carriers, UM/UIM claims, and high-value damages - we are seeking a Legal Operations Manager who is not limited to administrative work alone. This role is a central hub for the entire firm’s operating system, integrating intake, claims progression, demand production, records routing, staff accountability, and technology systems into one predictable, scalable workflow. From stabilizing the demand pipeline and removing daily blockers (credentials, access, routing), to implementing clear ownership and operating rhythms across the team, the Legal Operations Manager is a direct partner in execution and performance.\nThis Legal Operations Manager can manage a high-volume, fast-moving practice environment; ensure that the operational engine is airtight; and work in lockstep with Saundra M. Davis, P.C., to position each matter for the strongest possible outcome - by ensuring the internal workflow supports speed, accuracy, and exceptional client delivery. This is not a passive, paper-pushing position. This is a proactive, strategic, and highly involved role for someone who thrives in building order out of chaos and understands that success is built in the details long before settlement or trial.\nWhat You’ll Do:\nIn this role, you will own the firm’s operational infrastructure across people, processes, systems, training, and office administration, ensuring responsibilities are clear, execution is consistent, and issues are resolved at the appropriate level. Your responsibilities will include, but are not limited to:\nOperations Leadership & Workflow Ownership:\nOwn the firm’s master operational task list, recurring calendar, project tracker, and weekly operating cadence, with clear owners, deadlines, and follow-up.\nTranslate attorney decisions and recurring instructions into documented processes, checklists, and ownership rules.\nIdentify bottlenecks, recommend practical solutions, and manage approved operational changes through implementation.\nStaff Accountability & Performance Follow-Through:\nSet clear expectations and directly address routine attendance, performance, deadline, and follow-through issues.\nDocument coaching, corrective action, handoffs, and follow-up requirements, escalating significant issues and recommendations to the owner when appropriate.\nApply firm policies consistently and ensure routine accountability conversations do not default back to the owner.\nSOPs, Playbooks, Training & Onboarding:\nConsolidate and maintain the firm’s SOPs, playbooks, templates, and checklists in an organized, version-controlled system.\nOwn Trainual and the firm’s role-based onboarding, training, quizzes, certifications, and completion records.\nCoordinate cross-training, continuing education, vendor training, and the incorporation of new procedures into the firm’s playbooks.\nKPIs, Reporting & Operating Cadence:\nWork with the owner to establish meaningful KPIs by position and maintain a practical weekly or monthly dashboard.\nTrack whether agreed-upon work is completed and flag recurring patterns involving missed deadlines, aging demands, incomplete Filevine entries, unresolved liens, outstanding records, or other operational exceptions.\nPrepare the operational portion of team meetings so discussions focus on exceptions, decisions, and next actions rather than basic status gathering.\nHR & People Administration:\nCoordinate recruiting logistics, onboarding documents, first-week schedules, payroll and benefits information, policy acknowledgments, and employment milestones.\nMaintain personnel documentation, job descriptions, organizational responsibilities, probationary-period records, review dates, and PTO eligibility information.\nCoordinate complete offboarding, including equipment, keys, passwords, system access, and personnel records.\nOffice Administration:\nManage vendors, office supplies, equipment, subscriptions, facilities issues, IT troubleshooting, and new-user setup.\nMaintain equipment inventories, administrative calendars, reimbursements, scanning, address changes, and routine office records.\nKeep the physical office functioning without the owner becoming responsible for routine administrative or facilities issues.\nCase-Support Workflow & Risk Control:\nMonitor operational workflows across intake, claims, medical records, demands, and litigation support without supervising substantive legal work.\nMaintain visible queues, ownership, service expectations, escalation rules, and milestone reporting for time-sensitive work.\nImprove records routing, demand readiness, deadline visibility, and follow-up procedures to reduce delays, duplicate work, and preventable bottlenecks.\nFilevine & Google Drive Governance:\nEstablish and maintain clear rules for what information and documents must be maintained in Filevine versus Google Drive.\nStandardize file naming, folder organization, documentation requirements, and quality-control checks.\nMonitor data completeness and eliminate duplicative systems or low-value manual reporting where possible.\nAccess, Credentials & Security Control:\nMaintain an accurate access matrix for firm platforms, email accounts, equipment, and vendor systems.\nAdminister secure credential-management, onboarding, offboarding, and multi-factor authentication processes.\nReduce avoidable work stoppages and unnecessary attorney intervention while maintaining appropriate security and permission controls.\nTechnology & Vendor Management:\nEvaluate tools, compare vendors, coordinate demonstrations, prepare recommendations, and manage approved implementations.\nMaintain a clear system map showing each tool’s purpose, owner, access requirements, and role in the firm’s workflow.\nTrack adoption, operational value, and return on investment across platforms such as Filevine, Supio, EvenUp, CaseMetrix, Google Workspace, RingCentral, Trainual, and Gusto.\nInitial Operational Priorities:\nEstablish one reliable master project list, a concise KPI dashboard, and consistent follow-up between weekly meetings.\nOrganize the firm’s SOP and training materials, strengthen role-based onboarding in Trainual, and implement dependable access and offboarding controls.\nImprove the visibility and routing of records, demands, and other time-sensitive case inputs while supporting the firm’s evaluation of Supio and EvenUp.\nScope of Authority\nOwn routine policy administration, staff follow-up, performance documentation, SOPs, training, KPIs, projects, office systems, and approved vendor implementations.\nConduct routine attendance and performance conversations and make operational recommendations within the established scope of the role.\nWhat We’re Looking For: \nEducation & Certification: Bachelor’s degree required (business, operations, legal studies, or related field). Relevant certifications a plus (Lean/Six Sigma, project management, operations management).Experience:Minimum 4+ years of operations leadership experience in a law firm environment. Personal injury experience is strongly preferred.Demonstrated experience supervising staff or holding employees accountable for deadlines, standards, and follow-through.Demonstrated experience personally building, implementing, enforcing, and measuring workflows, SOPs, training programs, accountability systems, or operational processes.Experience managing competing priorities, legal technology, vendors, and system implementations in a high-volume environment.Skills & Competencies:Strong operational judgment and the ability to prioritize what matters most and drive it to completion.Exceptional organizational, project-management, documentation, and follow-through skills.Ability to create clarity through SOPs, workflows, checklists, dashboards, and process maps.High competence with legal and business systems. Filevine and Google Workspace experience are strongly preferred.Excellent written, verbal, and listening skills, including the ability to conduct direct accountability conversations.Personal Attributes:\nProfessional and polished, with the ability to earn trust through sound judgment and consistent execution.\nDirect, calm, and respectful when addressing missed expectations or uncomfortable issues.\nSelf-directed and able to make decisions within established authority without constant permission or reassurance.\nWilling to move between systems work, staff accountability, and hands-on office administration.\nReceptive to feedback and specific when describing personal accomplishments, actions, and measurable results.\nOn-site Presence and Flexibility: \nThis is a full-time, 100% on-site position at 2088 Main Street East, Snellville, Georgia 30078.\nLimited flexibility may be discussed after sustained, successful performance in the role.\nWhy You Should Work Here: \nEmpowering Culture: Be part of a team that values growth and nurtures Meaningful Impact: Your work will directly support clients facing serious injuries and complex insurance claims.\nVisible Ownership: Operate in a small firm where improvements can be implemented quickly and your work has a direct effect on performance.\nCareer Development Opportunities: Work with a firm that invests in legal technology, training, and stronger processes when there is a clear operational benefit.\nDynamic Work Environment: Join a firm that values direct communication, self-sufficiency, creative problem-solving, and the Saundra M. Davis approach to client care.\nAdditional Perks:\n Post Three Months Start Date (Successful Completion of Probationary Period):\nHealth Care Plan: We offer a monthly healthcare stipend of up to $350. Retirement Savings: Our 401(k) plan becomes available after 3 months of employment and includes a 3% employer match.Paid Time Off: Paid time off is provided under the firm’s written accrual and eligibility policy. 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