{"id":1402718,"url":"https://alion.io/job/critical-manufacturing-platform-support-engineer","title":"Platform Support Engineer","company":{"id":54086,"name":"Critical Manufacturing","domain":"criticalmanufacturing.com","url":"https://alion.io/company/critical-manufacturing","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":252,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maia, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":58000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"ClickHouse","optional":false},{"name":"Docker","optional":false},{"name":"Grafana","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-09-28T16:18:55Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-02T16:00:41Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Life Sciences, and Industrial Equipment.\nRecognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.\nThe Role\nWe are seeking a Platform Support Engineer to reinforce our MES delivery capabilities across high-tech manufacturing environments. You will support the deployment and operation of mission-critical MES installations, ensuring they run securely, efficiently and at scale.\nIn this role, you’ll bridge complex technical deployments with the performance and reliability our customers expect, enabling fully digital and stable production environments. You will work closely with our Deployment Support and Customer teams to install, configure, troubleshoot and optimize MES setups, ensuring smooth transitions into operation and long-term stability.\nWhat You Will Do\nLead deployments of MES and application environments\nExecute remote installations of MES environments and applications\nValidate pre-conditions, dependencies, and compatibility before deployment\nEnsure smooth, structured, and auditable installation flows\nManage environment governance and access\nControl and grant access according to governance policies\nEnforce environmental limits, quotas, and expiration rules\nEnsure secure and compliant access workflows across teams and customers\nOptimize and scale MES environments\nMonitor resource consumption (CPU, memory, storage, cluster health)\nIdentify scaling needs and perform capacity adjustments\nGuarantee highly stable, performant and cost-efficient environments\nDeploy and support solutions in DMZ environments\nExecute deployments in DMZ or restricted network zones\nValidate firewall, routing, reverse proxy and TLS configurations\nEnsure ongoing availability, compliance, and secure connectivity\nTroubleshoot complex deployment issues\nInvestigate problems using logs, containers, pods, events, and system traces\nCollaborate with engineering, SRE, and infrastructure teams when required\nResolve installation and post-installation issues with a root-cause mindset rather than temporary workarounds\nProvide infrastructure consulting\nAdvise partners and customers on best practices for infrastructure, virtualization, container platforms, and network setups\nClarify responsibilities between internal teams, integrators, and customers to reduce risks and deployment delays\nDrive continuous improvement\nDocument lessons learned and corrective/preventive actions\nContribute to internal knowledge bases, troubleshooting playbooks, and evolving best practices\nHelp improve automation, observability, and deployment tooling\nRequirements\nWhat You Will Bring\nStrong experience with Docker and Kubernetes/OpenShift: containerized deployments, pod troubleshooting, logs, events, networking, health checks\nSolid background in Linux (networking, volumes, system services, journaling)\nHands-on experience with VMware or Hyper-V (VM provisioning, configuration, snapshots)\nStrong problem-solving and investigative skills, with a methodical, log-oriented approach\nAbility to troubleshoot beyond standard procedures, going deep when needed\nStrong organization, time-management, and prioritization skills\nHigh attention to detail, ownership, and accountability\nExcellent communication skills and ability to work cross-functionally\nInitiative and a drive for continuous improvement and best practices adoption\nExcellent written and spoken English communication skills\nWhat we consider a plus (not mandatory)\nExperience with Kafka or ClickHouse in distributed deployments\nFamiliarity with the Manufacturing / MES / industrial domain (Semiconductor, Electronics, Medical Devices, Industrial Equipment)\nExperience with SQL Server, including backup/restore, high availability, and performance considerations\nKnowledge of the ITIL framework, particularly related to change, incident, and problem management\nExposure to data platforms for operational reporting, analytics, dashboards, or log aggregation\nExperience working with reverse proxies, TLS certificates, and secure network architectures\nUnderstanding of DevOps-adjacent tools, such as CI/CD pipelines, monitoring and observability stacks (Prometheus, Grafana, ELK), or scripting for automation (PowerShell, Bash)","description_format":"text","description_chars":4666,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-09-28T16:18:55Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":252,"reasons":["conf:7","velocity","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/critical-manufacturing-platform-support-engineer","json_url":"https://alion.io/job/critical-manufacturing-platform-support-engineer.json","meta":{"generated_at":"2026-10-03T01:25:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1420,"day_limit":5000,"remaining_today":3580,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}