{"id":1705845,"url":"https://alion.io/job/cronos-europa-account-manager","title":"Account Manager","company":{"id":691250,"name":"Cronos Europa","domain":"cronoseuropa.com","url":"https://alion.io/company/cronoseuropa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":138000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4410},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T12:20:24Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T12:07:25Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About Cronos Europa\nCronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission-critical solutions that shape Europe's digital future. As part of the Cronos Group, one of the most innovative and fastest-growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting-edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long-term, high-impact EU programmes requiring reliability, scalability, and innovation.\nAbout The Job\nWe are looking for an experienced Account Manager to join our growing team in Brussels. In this role, you will act as the primary point of contact for a portfolio of key clients, ensuring high levels of satisfaction, service continuity, and long-term relationship development.\nYou will work closely with recruitment, delivery, talent management, contract management, and administrative teams to coordinate consultant placements, anticipate client needs, and identify opportunities to maximize the value of existing contracts. This is an excellent opportunity for a relationship-driven professional who thrives in a dynamic, multicultural environment and enjoys balancing client engagement with operational coordination.\nKey Responsibilities\nClient Relationship Management\nAct as the main point of contact for assigned client accounts.\nBuild and maintain long-term partnerships with client stakeholders.\nUnderstand client priorities, challenges, and evolving requirements.\nEnsure client expectations are effectively communicated internally.\nContract & Service Optimization\nMonitor contract utilization and identify opportunities for optimization.\nProactively anticipate client needs and recommend appropriate solutions.\nSupport contract extensions, renewals, and service continuity initiatives.\nEnsure services remain aligned with contractual commitments and client expectations.\nInternal Coordination\nCollaborate closely with Recruitment, Delivery, Talent Management, Contract Management, Legal, and Administrative teams.\nCoordinate consultant onboarding, renewals, and contractual updates.\nEnsure timely resolution of client requests and operational issues.\nAct as a central connector between all stakeholders involved in client delivery.\nConsultant & Contract Follow-up\nManage consultant-related contract changes and client requests.\nMonitor upcoming contract renewals and extension opportunities.\nSupport framework contract transitions and consultant mapping activities.\nCoordinate security clearance processes when required.\nClient Satisfaction & Continuous Improvement\nConduct regular client follow-ups and satisfaction reviews.\nGather feedback and initiate improvement actions where needed.\nIdentify risks early and work proactively to maintain strong client relationships.\nContribute to the continuous improvement of account management processes.\nProfile Requirements\nExperience\n5+ years of experience in Account Management, Client Relationship Management, Service Delivery, or a similar customer-facing role.\nExperience within IT services, consultancy, staffing, or professional services environments.\nExperience working with European Institutions is considered a strong asset.\nCommunication & Relationship Building\nFluent in English and French, both written and spoken.\nStrong communication, negotiation, and stakeholder management skills.\nProven ability to build trust and maintain long-term client relationships.\nOrganization & Problem Solving\nHighly organized with excellent time-management skills.\nAbility to coordinate multiple stakeholders and priorities simultaneously.\nSolution-oriented mindset with strong analytical and problem-solving abilities.\nPersonal Attributes\nCustomer-focused and proactive.\nComfortable working in multicultural and fast-paced environments.\nStrong sense of ownership, accountability, and professionalism.\nAbility to anticipate needs and take initiative independently.\nWhat We Offer\nA key client-facing role within a leading partner of European Institutions.\nExposure to high-impact international programmes and projects.\nA collaborative and multicultural working environment.\nFlexible hybrid working arrangements.\nLong-term growth opportunities within the Cronos Europa ecosystem.\nBrussels, Belgium (Hybrid)","description_format":"text","description_chars":4411,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation","Custom Software 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