{"id":2096477,"url":"https://alion.io/job/cronos-europa-junior-user-assistant-drupal-support","title":"Junior User Assistant – Drupal Support","company":{"id":691250,"name":"Cronos Europa","domain":"cronoseuropa.com","url":"https://alion.io/company/cronoseuropa","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"Drupal","optional":false},{"name":"JavaScript","optional":false},{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-10-08T15:00:21Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-16T03:11:49Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We are currently looking for a Junior User Assistant - Drupal Support to strengthen the Cronos Europa team.\nAs a member of the web operations and security team, you will participate in the operation and hosting of websites within IT Platform and other related web solutions based on Drupal.\nResponsibilities:\nEstablish and maintain procedures related to the deployment of Drupal websites.\nSupport developers during deployment operations.\nDeploy security patches for Drupal websites.\nContribute to the software configuration management of the infrastructure used to host Drupal websites.\nProvide support and follow up on requests from website owners and webmasters.\nClassify and manage incoming tickets and requests.\nSupport CI/CD processes for Drupal websites.\nManage development infrastructure, including application servers provided to developers through Cloud9 on AWS.\nAnalyse the performance of Drupal websites.\nDiagnose and investigate website incidents and implement workarounds to restore functionality.\nParticipate in release management activities and associated controls.\nParticipate in technical working groups, progress meetings and meetings with users.\nAssist with testing, analysis, technical documentation, deployment, evaluation and reporting activities.\nInteract with business analysts, customers, users, project leaders and developers.\nProvide onboarding training to new developers on the CI/CD tools included in the Drupal Hosting Service.\nTechnical skills:\nBasic knowledge and hands-on experience with JIRA for ticket management, issue tracking and support workflows.\nAt least one year of experience with the CI/CD pipeline of the Drupal Hosting Service.\nAt least six months of experience with Toolkit.\nExperience with Drupal hosting and deployment processes.\nFamiliarity with software configuration management.\nFamiliarity with development infrastructure and Cloud9 on AWS.\nKnowledge of Drupal, Confluence, PHP, JavaScript, HTML and CSS.\nUnderstanding of website performance analysis, incident diagnosis and release management.\nProfile:\nGood troubleshooting and problem-solving skills.\nAbility to investigate technical issues and escalate them appropriately.\nAbility to provide technical support to developers, website owners and webmasters.\nAbility to collaborate with technical and non-technical stakeholders.\nAbility to participate in technical meetings and contribute to documentation, evaluation and reporting activities.\nWhy Cronos Group?\nWe’ll propose you:\nAn attractive salary package.\nA good work-life balance environment.\nThe assurance of working with cutting-edge technologies in an entrepreneurial spirit.\nThe opportunity to develop your skills through tailor-made training courses according to your needs.\nA good job in a friendly workplace.\nIf you wish to join a dynamic, human-scale organisation while working with the latest technologies, don’t wait any longer and join Cronos!","description_format":"text","description_chars":2913,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-08T16:57:53Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":46,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/cronos-europa-junior-user-assistant-drupal-support","json_url":"https://alion.io/job/cronos-europa-junior-user-assistant-drupal-support.json","meta":{"generated_at":"2026-10-16T05:47:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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