{"id":4303778,"url":"https://alion.io/job/cronos-groep-support-engineer-identity-governance-administration-2","title":"Support Engineer Identity Governance & Administration","company":{"id":54377,"name":"Cronos Groep","domain":"cronos-groep.be","url":"https://alion.io/company/cronos-groep","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Turnhout, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-13T07:15:06Z","employer_posted_date":null,"last_verified_at":"2026-11-13T07:15:06Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Voor een andere klant zoeken wij een medior/senior Support Engineer gespecialiseerd in Identity Governance & Administration (IGA). In deze rol ben je verantwoordelijk voor het ondersteunen van de volledige IGA-omgeving, met een sterke focus op incident management.\n\nJe komt terecht in een omgeving waar je werkt met Omada Identity, en waar je ondersteuning biedt op verschillende support levels.\n\nVerantwoordelijkheden\nLeveren van Level 1, Level 2 en Level 3 support\nBeheren en oplossen van incidenten binnen de IGA-omgeving\nTroubleshooting van access requests, provisioning flows en governance processes\nAnalyseren van issues gerelateerd aan identity lifecycle management\nSamenwerken met interne teams om structurele oplossingen te implementeren\nDocumenteren van incidenten en oplossingen\n\nProfiel\nMedior tot senior ervaring in een support / operations rol binnen IAM/IGA\nErvaring met Omada Identity (must of sterke plus)\nKennis van: \ndentity Governance processen\nUser provisioning & deprovisioning\nAccess control en compliance\nSterk in incidentanalyse en probleemoplossing\nKlantgericht en communicatief vaardig\n\nPluspunten\nErvaring met vergelijkbare IGA tools\nKennis van ITIL (incident management)\nErvaring in enterprise omgevingen\n\nLocatie\nKontich en op locatie bij klanten\n\n IAM\n\n IGA\n\n Omada Identity\n\n Identity Governance processen\n\n User provisioning & deprovisioning\n\n Access control & compliance","description_format":"text","description_chars":1404,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management"],"lifecycle":[{"event":"open","at":"2026-11-14T05:14:35Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely 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