{"id":701143,"url":"https://alion.io/job/cronoseuropa-qa-engineer-test-automation","title":"QA Engineer / Test Automation","company":{"id":691250,"name":"Cronos Europa","domain":"cronoseuropa.com","url":"https://alion.io/company/cronoseuropa","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"QA","role_family":"QA","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Azure","optional":false},{"name":"JavaScript","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-08-26T12:06:55Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-11-02T09:59:06Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"Cronos Europa Portugal is the Lisbon delivery centre of Cronos Europa, part of the Cronos Group - a technology federation of 9,000+ professionals and 500+ competence centres across Europe. From our office at IDB Lisbon we deliver application development, architecture, and IT operations for major European organisations, working as an integrated nearshore extension of our clients' teams.\nAbout the Assignment\nClient: Global automotive manufacturer - customer care and engineering technology programme\nEngagement: Full-time\nStart date: First half of September 2026\nDuration: Up to 3 years\n Model: Nearshore delivery from Lisbon, with on-site onboarding in the Netherlands (1-2 weeks)\nOffice presence: Minimum 3 days per week on-site in Lisbon\nTravel: Initial onboarding in the Netherlands. Occasional travel may be required throughout the assignment, and colleagues from the client organisation will also regularly visit the Lisbon team.\nLevel: Medior / Senior\nThe client operates a global customer service technology ecosystem spanning three key platforms: Salesforce CRM and case management, a distributed Azure and .NET application landscape, and a Genesys Cloud contact centre environment.\nThe QA Engineer / Test Automation Specialist is responsible for ensuring quality across this entire landscape. This role goes beyond application-level testing and focuses on validating end-to-end customer journeys, ensuring seamless integration between systems, and building sustainable automated test coverage that identifies issues before they reach production.\nResponsabilities:\nBuild and maintain Genesys Cloud flows using Architect, including inbound, outbound, in-queue and digital flows.\nConfigure and evolve routing functionalities, including queues, skills, evaluation methods and priority handling.\nImplement IVR logic and self-service journeys across voice and digital channels.\nConfigure digital channels, including chat, email and messaging, in line with the global platform standard.\nBuild integrations between Genesys Cloud and the surrounding application landscape using the Genesys Cloud Platform API.\nImplement data actions and custom integrations with CRM and enterprise services.\nDevelop automation, scripting and client-side extensions where required by the platform.\nCollaborate with the Salesforce and Azure teams on integration paths between the different environments. \nTest flows and integrations before release, including regression testing of existing customer journeys.\nSupport reporting and analytics configuration.\nSupport incident resolution and platform improvements across a live, multi-market contact centre.\nCollaborate with business stakeholders and operational teams to define how the platform should behave\nTechnical skills:\nProven hands-on experience developing and configuring Genesys Cloud CX.\nPractical experience with Genesys Architect flows, including inbound, in-queue and digital flows.\nWorking knowledge of routing configuration, including queues, skills, priorities and evaluation methods.\nExperience with the Genesys Cloud Platform API and the development of integrations.\nExperience in IVR, routing and customer journey design and implementation.\nSolid understanding of contact centre processes.\nScripting or development capabilities using JavaScript or an equivalent technology, sufficient to build data actions and custom extensions.\nExperience working in a multi-market or multi-country contact centre environment. \nGenesys Cloud certification, such as CX Developer or a Professional-level equivalent, is an asset.\nExperience integrating Genesys Cloud with Salesforce Service Cloud is an asset.\nExposure to Azure-based middleware and integration patterns is an asset.\nExperience with conversational AI, reporting and analytics, or workforce engagement management is an asset.\nProfile :\nBachelor’s or Master’s degree in IT, Business Management, or a related field.\nMinimum 4 years of experience in contact centre platform development, including at least 2 years of hands-on experience with Genesys Cloud.\nAbility to analyze complex issues and develop effective solutions.\nProactive working approach, with the ability to independently seek information and respectfully challenge stakeholders. \nGood communication and interpersonal skills.\nFluency in English is required, \nWhy Cronos Group?\nWe'll propose you:\nAn attractive salary package\nA good work-life balance environment\nThe assurance of working with cutting-edge technologies in an entrepreneurial spirit\nThe opportunity to develop your skills through tailor-made training programmes aligned with your ambitions\nA friendly and collaborative working environment\nIf you wish to join a dynamic organisation on a human scale while working with the latest technologies, don't wait any longer and join Cronos!","description_format":"text","description_chars":4804,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced 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