{"id":2044856,"url":"https://alion.io/job/crossbeam-customer-education-specialist","title":"Customer Education Specialist","company":{"id":179794,"name":"Crossbeam","domain":"crossbeam.com","url":"https://alion.io/company/crossbeam","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T19:14:14Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T20:18:04Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Customer Education Specialist\nLocation: Remote (U.S. West Coast)\n\nAbout Crossbeam\nThe highest-performing go-to-market teams have figured out how to turn their partner ecosystem into a revenue engine, and Crossbeam is the platform that makes that possible. Companies use Crossbeam to securely compare CRM data with partners, revealing shared customers, overlapping prospects, and warm paths into deals.\nThat second-party data becomes Ecosystem Intelligence - a layer of unique signals and recommendations that helps revenue teams uncover new opportunities, target the right accounts, and win faster. We pioneered the category of ecosystem-led growth, and now we're defining what comes next: go-to-market powered by AI-native ecosystem intelligence.\nAbout the Role\nAs a Customer Education Specialist, you'll help shape how thousands of Crossbeam users learn, grow, and unlock value. You'll lead high-energy virtual enablements for sales teams, partner managers, admins, and other professionals who rely on Crossbeam to drive revenue through their ecosystem. That includes building better systems, increasing leverage, and using AI to raise the quality and speed of execution.\nWhat you’ll do:\nLead engaging virtual trainings, workshops, and onboarding sessions for audiences across Sales, Partnerships, Marketing, and Crossbeam Admins - from small stakeholder groups to 100+ person org-wide calls\n\nServe as a high-impact ambassador of the Crossbeam learning experience - driving adoption, aha-moments, and confidence in ecosystem-led growth\n\nBuild rapport quickly, adapt to different learners, read the room, and guide customers toward meaningful outcomes in real time\n\nDevelop deep Crossbeam product expertise and translate it into training content that's accurate, accessible, and aligned with customer needs\n\nContribute to the Help Center, Crossbeam Academy, and webinars - help articles, documentation, scripts, and new courses\n\nCollaborate with Customer Success, Support, Product Marketing, and Partnerships to deliver a cohesive learning experience across every customer touchpoint\n\nUse AI and automation thoughtfully to improve output, not replace judgment.\n\nWhat you’ll need:\n1+ years in a customer-facing role (Customer Success, Partnerships, Sales, Support, Training, Onboarding, or similar)\n\nConfidence speaking live to groups - presenting, teaching, demoing, or handling questions on the fly\n\nStrong written communication skills and the ability to explain things simply and clearly\n\nQuick learner who can pick up new tools, concepts, and workflows without heavy guidance\n\nDetail-oriented, dependable, and self-motivated - comfortable owning tasks end-to-end\n\nBonus: knowledge of sales workflows, partnership ecosystems, or B2B SaaS\n\nYou’ll do great if you:\nThrive on human interaction. Speaking with customers and helping people \"get it\" energizes you.\n\nLike being the host. You enjoy facilitating, presenting, and crafting great learning experiences.\n\nAre resourceful. When you're unsure, you're honest - and you figure out the path forward quickly.\n\nEnjoy being creative. You love writing, shaping content, and turning complicated ideas into simple guidance.\n\nLove variety. You're excited to split your time between live delivery and impactful behind-the-scenes project work.\n\nAre a team player. We collaborate closely and value openness, clarity, and shared problem-solving.\n\nGenuinely care about helping people do their jobs better - and you're a great listener.\n\nWhat you’ll get:\nCollaborative teammates and a culture built on trust and accountability\n\nCompetitive compensation and equity\n\nComprehensive healthcare coverage for you and your family\n\nRemote-flexible with access to co-working spaces in your area\n\nLearning, wellness, and WFH stipends\n\nFlexible time off\n\nPaid parental leave\n\n…and more!","description_format":"text","description_chars":3814,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","B2B Company & Contact Data"],"lifecycle":[{"event":"open","at":"2026-10-07T19:14:14Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.77,"p_room":0.9,"age_days":16,"expected_fill_days":36,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/crossbeam-customer-education-specialist","json_url":"https://alion.io/job/crossbeam-customer-education-specialist.json","meta":{"generated_at":"2026-10-23T22:46:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5819,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179794},"rest":"https://alion.io/mcp/rest/get_company?id=179794"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrossbeam-customer-education-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrossbeam-customer-education-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrossbeam-customer-education-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crossbeam-customer-education-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrossbeam-customer-education-specialist"}]}