{"id":2275888,"url":"https://alion.io/job/crossvallia-support-engineer","title":"Support Engineer","company":{"id":4406330,"name":"Crossvallia","domain":"crossvallia.hr","url":"https://alion.io/company/crossvallia","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Bosnia and Herzegovina"],"countries":["BA"],"hiring_countries":["BA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"HAProxy","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"GitLab","optional":true}],"status":"live","first_seen_at":"2026-10-09T10:05:36Z","employer_posted_date":null,"last_verified_at":"2026-10-09T10:05:36Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Support Engineer\nFull-Time About the role\nAs a Support Engineer, you'll be the first technical responder for customers running HAProxy products in production — reading configs, digging through logs, and reasoning through networking and load-balancing behavior to figure out what's actually going wrong. You'll diagnose and fix the common, well-understood issues yourself using our documented troubleshooting patterns, and hand off genuinely novel or complex problems to our Tier 2 team with your diagnosis and findings already in hand. \nWhat you'll doRead through configuration files and logs on incoming tickets to pinpoint what's actually causing the problem, not just log what the customer reported\nDiagnose and resolve common, well-understood issues yourself — misconfigurations, upgrade failures, installation problems — by applying documented troubleshooting patterns and your own read of the config and logs\nCompare what you're seeing against similar past cases and known issues to narrow down root cause faster\nRecognize when an issue falls outside known patterns and hand it off to Tier 2 with your diagnosis, findings, and what you've already ruled out\nFeed what you learn back into the playbooks — new failure patterns, edge cases, and fixes that should be documented for the next engineer\nMaintain clear, professional written communication with customers throughout\nWhat you'll bringSolid Linux fundamentals — comfortable navigating the filesystem, managing services and permissions, and reading logs to understand what a system is actually doing\nSolid networking fundamentals — TCP/IP, DNS, TLS, HTTP, and enough load-balancing knowledge to reason about why traffic is or isn't behaving the way it should\nAbility to explain a technical diagnosis clearly in writing — to customers and to Tier 2 — grounded in documented troubleshooting methodology rather than guesswork\nComfort escalating promptly when a case doesn't match a known pattern — knowing the limits of what you should solve yourself is a core part of this job, not a shortcoming\nA troubleshooting mindset: methodical, curious, and comfortable asking clarifying questions\n3+ years of experience in a similar technical role\nNice to havePrior technical support, helpdesk, or NOC experience\nExposure to load balancers, reverse proxies, or web server configuration\nFamiliarity with ticketing systems (e.g., Kayako) and issue trackers (e.g., GitLab)\nTraining provided\nYou are not expected to arrive knowing HAProxy. Configuration troubleshooting and upgrade and installation procedures are all taught on the job through a structured onboarding period and documented playbooks.\nGrowth path\nThis role is designed as the entry point to our support organization, with a defined progression to Systems Engineer as you build hands-on HAProxy expertise and a track record resolving escalations.","description_format":"text","description_chars":2855,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Bosnia and Herzegovina","iso":"BA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T09:21:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["seen:2","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/crossvallia-support-engineer","json_url":"https://alion.io/job/crossvallia-support-engineer.json","meta":{"generated_at":"2026-10-12T10:02:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15332,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4406330},"rest":"https://alion.io/mcp/rest/get_company?id=4406330"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrossvallia-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrossvallia-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrossvallia-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crossvallia-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrossvallia-support-engineer"}]}