{"id":3533261,"url":"https://alion.io/job/crowdriff-account-manager","title":"Account Manager","company":{"id":20495,"name":"CrowdRiff","domain":"crowdriff.com","url":"https://alion.io/company/crowdriff","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":90000,"max":115000,"currency":"CAD","period":"year","gross":null,"usd_annual":82531},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T16:39:11Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T11:05:39Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Your Role: Account Manager\nThe Account Manager owns a book of roughly 100 customer accounts, with a primary focus on Destination Marketing Organizations (DMOs). You will retain and grow that book through proactive relationship management, product adoption, customer support, and strategic upselling, while prospecting for new opportunities in partnership with your Business Development Representative (BDR). You will execute on established account management strategies and bring insights from the field to help shape our evolving approach.\nWhat you'll do:\nAccount Management & Growth\nManage the full lifecycle of a book of approximately 100 accounts, with a focus on DMOs across the East Coast or Mountain territories.\nBuild and maintain strong relationships with multiple stakeholders in each account, not just a single point of contact.\nIdentify and execute strategic upsell and cross-sell opportunities across CrowdRiff's Platform, Creators, and Content Planner.\nProspect and qualify new business opportunities in partnership with your BDR.\nMeet or exceed quarterly and annual retention and revenue growth targets.\nCustomer Success & Support\nServe as the primary point of contact for customers, resolving questions and escalating support issues quickly.\nMonitor customer health and proactively address churn risk before renewal.\nPartner with support resources to deliver onboarding, training, and value-driven check-ins.\nDemonstrate product value through regular business reviews and relevant success stories.\nPortfolio & Pipeline Management\nMaintain accurate CRM records, account plans, and forecasts for renewals and upsells.\nPrioritize time across a large book so that high-value and at-risk accounts get the right level of attention.\nTrack performance metrics and report on key account outcomes.\nRegional Insights & Collaboration\nShare customer and regional feedback with Product, Marketing, and Support to influence product and go-to-market decisions.\nParticipate in beta programs and help customers adopt new features.\nSupport advocacy efforts such as case studies, references, and testimonials.\nRepresent CrowdRiff at industry events and networking opportunities as needed.\nContinuous Learning & Development\nStay current on CrowdRiff's product capabilities and travel and tourism industry trends.\nParticipate in internal training and share learnings with peers to strengthen overall team performance.\nIdeally you'll have:\n3+ years of experience in account management, or as an Account Executive with demonstrated customer success acumen.\nProven track record of meeting or exceeding retention, upsell, and/or new business targets.\nExperience prospecting, selling, and managing a large book of business (~100 accounts).\nHighly organized, with the ability to prioritize across many accounts in a fast-paced environment.\nStrong written and verbal communication, relationship-building, and presentation skills.\nComfort handling customer support questions and coordinating resolution with internal teams.\nAbility to interpret customer data and use insights to drive engagement and expansion.\nExperience working cross-functionally with Product, Marketing, Sales, or Customer Success teams.\nFamiliarity with the travel, tourism, or DMO industry is an asset.","description_format":"text","description_chars":3260,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-30T16:44:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":36,"reasons":["conf:3","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":82531,"is_top_pay":false},"html_url":"https://alion.io/job/crowdriff-account-manager","json_url":"https://alion.io/job/crowdriff-account-manager.json","meta":{"generated_at":"2026-11-02T12:44:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17337,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20495},"rest":"https://alion.io/mcp/rest/get_company?id=20495"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrowdriff-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrowdriff-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrowdriff-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crowdriff-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrowdriff-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3533261}},{"tool":"search_jobs","arguments":{"company":"crowdriff.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3533261},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}