{"id":268366,"url":"https://alion.io/job/crowdstrike-customer-success-manager-falcon-shield-remote-can","title":"Customer Success Manager- Falcon Shield (Remote, CAN)","company":{"id":2153,"name":"CrowdStrike","domain":"crowdstrike.com","url":"https://alion.io/company/crowdstrike","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":33,"ghost_share":0.03,"stale_share":0.152,"repost_share":0.03,"time_to_fill_p50_days":35,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Crowdstrike","optional":false},{"name":"Falcon","optional":false},{"name":"AI Agents","optional":true},{"name":"IAM","optional":true},{"name":"LLM","optional":true}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-29T19:54:16Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.\nAbout the Role:\nAs a Customer Success Manager for Falcon Shield, you will be a product specialist for the Falcon Shield platform, helping our customers derive value from their investment in CrowdStrike's Falcon Shield product. Working closely with senior team members, you will build an understanding of each customer's business, security objectives, and SaaS environment, supporting retention and growth across their CrowdStrike products. You will help guide customers through onboarding, encourage adoption of new capabilities, and support them as they strengthen their SaaS security posture. To be successful in this role, you should be a motivated self-starter, eager to learn and committed to ongoing self-education, with strong customer service skills and a growing set of technical problem-solving skills in the SaaS security domain.\nWhat You'll Do:\nLead and manage the onboarding and training of customers on the Falcon Shield platform, setting them up for measurable success from day one.\n\nBuild and foster relationships with customers within your book of business, driving product adoption, engagement, retention, and growth.\n\nUnderstand each customer's business use cases and translate them into meaningful engagement and measurable value from the Falcon Shield platform.\n\nWork with customers to promote new features, demonstrate the value of the product, and identify how it can improve their SaaS security posture and reduce SaaS-related risks\n\nMaintain ongoing customer communication and relationship building, serving as their primary point of contact and trusted security advisor.\n\nWork closely with our Product and R&D teams to identify gaps, surface feature requests, and inform potential product improvements based on real customer needs.\n\nCreate success plans built around each customer's desired security outcomes, with measurable goals and timelines that drive adoption and posture improvement.\n\nConduct strategic business reviews to align on security priorities, product roadmap, threat landscape, usage patterns, and best practices.\n\nWhat You'll Need:\nBachelor's Degree or equivalent experience.\n\nMinimum of 8 years of experience in a CSM role, in a Cybersecurity organization.\n\nStrong technical background, with knowledge of SaaS Security Posture Management (SSPM) and the SaaS threat landscape.\n\nExcellent customer service skills and the ability to quickly establish technical credibility with security teams.\n\nExperience managing application integration or security onboarding projects.\n\nExperience leading solutioning and demonstrating value and adoption, including customizing use cases to each customer's needs.\n\nAbility to interact with senior-level security experts, speak their language, and communicate the value of the product within their landscape.\n\nAbility to review infrastructure implementation and advise on architecture and use cases with the product.\n\nAbility to advise customers throughout their journey, encouraging ongoing engagement with the product and ensuring retention.\n\nProven problem-solving skills and a collaborative attitude.\n\nProven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.\n\nBonus Points:\nHands-on familiarity with SSPM, IAM, or SaaS security tooling.\n\nExperience leveraging LLM / AI agents to drive work efficiency - automating workflows, accelerating customer research and reporting, and scaling personal productivity.\n\n#LI- Remote\nBenefits of Working at CrowdStrike:\nMarket leader in compensation and equity awards\nComprehensive physical and mental wellness programs\nCompetitive vacation and holidays for recharge\nPaid parental and adoption leaves\nProfessional development opportunities for all employees regardless of level or role\nEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connections\nVibrant office culture with world class amenities\nGreat Place to Work Certified™ across the globe \nCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.\nCrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.\nIf you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at  for further assistance.\nCrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $95,000 - $125,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.\n\nThis is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks.","description_format":"text","description_chars":7387,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development","Wellness"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Threat Intelligence","Endpoint Security","Information Security","Security Operations"],"lifecycle":[{"event":"open","at":"2026-09-05T12:30:54Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.683,"p_room":0.36,"age_days":56,"expected_fill_days":35,"reasons":["conf:9","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/crowdstrike-customer-success-manager-falcon-shield-remote-can","json_url":"https://alion.io/job/crowdstrike-customer-success-manager-falcon-shield-remote-can.json","meta":{"generated_at":"2026-10-29T23:50:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35090,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2153},"rest":"https://alion.io/mcp/rest/get_company?id=2153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrowdstrike-customer-success-manager-falcon-shield-remote-can"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrowdstrike-customer-success-manager-falcon-shield-remote-can"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrowdstrike-customer-success-manager-falcon-shield-remote-can"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crowdstrike-customer-success-manager-falcon-shield-remote-can\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrowdstrike-customer-success-manager-falcon-shield-remote-can"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":268366}},{"tool":"search_jobs","arguments":{"company":"crowdstrike.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":268366},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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