{"id":3510643,"url":"https://alion.io/job/crowdstrike-director-digital-operations-center","title":"Director, Digital Operations Center","company":{"id":2153,"name":"CrowdStrike","domain":"crowdstrike.com","url":"https://alion.io/company/crowdstrike","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":32,"ghost_share":0.031,"stale_share":0.125,"repost_share":0.063,"time_to_fill_p50_days":35,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sunnyvale, United States","Boston, United States","New York, United States","Austin, United States","Arlington, United States","Redmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":191000,"max_usd":359000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2716},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"CAPA","optional":false},{"name":"Crowdstrike","optional":false},{"name":"Incident Management","optional":false},{"name":"SRE","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T18:13:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.\nAbout the Role:\nWe are seeking an experienced Director to lead our global Digital Operations Center (DOC). This role owns the day-to-day leadership of the DOC's 24/7, multi-site team while driving the operational strategy, tooling, and staffing decisions that keep monitoring, alerting, and incident response running at scale across all regions. The Director will provide technical and operational leadership for DOC managers across all sites, serve as a senior escalation point for complex incidents, and partner with enterprise leadership on the strategic direction of incident management.\nWhat You’ll Do:\nLeadership & Strategy:Lead the global DOC team across all sites, setting standards, staffing, and tooling strategy aligned with the company's technology and resilience goals.\nOwn and continuously improve DOC policies and procedures.\n\n Incident Management, Monitoring, and Alerting:Serve as senior escalation point for critical incidents, directing assessment, escalation, and crisis team activation; coordinate with product engineering teams, site reliability engineering (SRE), IT, and others on resolution and root cause analysis.\nLead post-incident reviews, driving corrective and preventive actions.\nDrive improvements in signal analysis across multiple sources to minimize time to detection for major incidents.\n\nPeople & Operations:Recruit and develop DOC staff globally, with ongoing training to keep the team current on tools and incident management practices.\nEvaluate and recommend investments in tools, technologies, and staffing; support DOC budget and resource allocation.\n\nDocumentation & Reporting:Maintain incident logs, documentation, and SOPs for DOC response and escalation.\nProvide regular updates to senior leadership on DOC performance and improvement opportunities.\n\nWhat You’ll Need:\nEducation:Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent work experience considered. Master's degree or relevant certifications are a plus.\n\n Experience:10+ years in technology operations or engineering, including 6+ years leading a 24/7, at-scale operations function - a traditional operations center (DOC / SOC / NOC) or an engineering organization where teams directly operate the services they build.\nProven experience managing high-availability operations across multiple sites, regions, or distributed teams.\nExperience with observability/monitoring platforms and incident alerting and notification systems.\nStrong understanding of distributed systems, cloud infrastructure, and security fundamentals.\nDemonstrated experience with service management principles and practices and the judgment to apply them in a fast-moving, high-autonomy environment.\nProven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.\n\nSkills:Excellent problem-solving, analytical, and decision-making skills, particularly in time-critical situations.\nStrong leadership and team management skills, with a focus on building a collaborative, high-performance culture across distributed teams.\nExceptional verbal and written communication skills; able to engage both technical and non-technical stakeholders at all levels of the organization.\n\nWork Environment:Ability to work in a fast-paced, global operations environment.\nSome domestic and international travel is required.\n\nBenefits of Working at CrowdStrike:\nMarket leader in compensation and equity awards\n\nComprehensive physical and mental wellness programs\n\nCompetitive vacation and holidays for recharge\n\nPaid parental and adoption leaves\n\nProfessional development opportunities for all employees regardless of level or role\n\nEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connections\n\nVibrant office culture with world class amenities\n\nGreat Place to Work Certified™ across the globe\n\nCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.\nCrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.\nIf you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at  for further assistance.\nFind out more about your rights as an applicant.\nCrowdStrike participates in the E-Verify program.\nNotice of E-Verify Participation\nRight to Work\nCrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $170,000 - $260,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.For detailed information about the U.S. benefits package, please click here.","description_format":"text","description_chars":7364,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Health insurance","Professional development","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Threat Intelligence","Endpoint Security","Security Operations"],"lifecycle":[{"event":"open","at":"2026-10-30T07:50:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 95 · green card filings: 25","filings_12m":95,"filings_prev_12m":89,"green_card_filings_12m":25,"median_offered_wage_usd":205417,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":13}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":35,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/crowdstrike-director-digital-operations-center","json_url":"https://alion.io/job/crowdstrike-director-digital-operations-center.json","meta":{"generated_at":"2026-10-31T22:59:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2153},"rest":"https://alion.io/mcp/rest/get_company?id=2153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrowdstrike-director-digital-operations-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrowdstrike-director-digital-operations-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrowdstrike-director-digital-operations-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crowdstrike-director-digital-operations-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrowdstrike-director-digital-operations-center"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3510643}},{"tool":"search_jobs","arguments":{"company":"crowdstrike.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3510643},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}