{"id":2939972,"url":"https://alion.io/job/crowdstrike-sr-technical-account-manager-public-sectorgov-remote","title":"Sr. Technical Account Manager - Public Sector/Gov (Remote)","company":{"id":2153,"name":"CrowdStrike","domain":"crowdstrike.com","url":"https://alion.io/company/crowdstrike","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":33,"ghost_share":0.03,"stale_share":0.152,"repost_share":0.03,"time_to_fill_p50_days":35,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":114000,"max_usd":220000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":540},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Crowdstrike","optional":false},{"name":"Windows Server","optional":false},{"name":"ITIL","optional":true},{"name":"Linux","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-29T19:54:16Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.\nAbout the Role:\nAre you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers. At CrowdStrike, you will be working with people who “wrote the book” on hacking and internet security.\nWe care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches.\nTo be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.\nWhat You'll Do:\nServe as primary technical contact and augment our customer support teams\nOnboard new customers to the CrowdStrike platforms.\nEnsure customer success through proactive periodic health checks, product training, and developing and sharing best practices.\nServe as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.\nEngage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.\nResearch customers’ technical issues in a timely manner and follow up with recommendations and action plans.\nEscalate customer issues to management when appropriate.\nMaintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.\nLeverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.\nCreate knowledge base content to capture new learning for reuse throughout the company and user base.\nParticipate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.\nIdentify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.\nSupport the sales teams in identifying account expansion opportunities.\nDrive support cases to ensure issues are being resolved in a timely manner.\nWhat You'll Need:\nBachelor’s Degree or equivalent experience\nExperience working with Windows Server Operating Systems\nKnowledge of enterprise web technologies, security and cutting-edge infrastructures\nExcellent customer service skills and ability to quickly establish technical credibility with customers\nExcellent communication skills, written and verbal\nProven problem-solving skills\nCollaborative attitude\nAbility to travel up to 25%\nCommitment to customer succes\nProven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.\nBonus Points:\nBachelor’s Degree in Computer Science or equivalent\nCISSP or ITIL Certification\n3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization\nDeep expertise in Linux and Mac platforms\nPython Scripting and RestAPI experience\nThis role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements.\nBenefits of Working at CrowdStrike:\nMarket leader in compensation and equity awards\n\nComprehensive physical and mental wellness programs\n\nCompetitive vacation and holidays for recharge\n\nPaid parental and adoption leaves\n\nProfessional development opportunities for all employees regardless of level or role\n\nEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connections\n\nVibrant office culture with world class amenities\n\nGreat Place to Work Certified™ across the globe\n\nCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.\nCrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.\nIf you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at  for further assistance.\nFind out more about your rights as an applicant.\nCrowdStrike participates in the E-Verify program.\nNotice of E-Verify Participation\nRight to Work\nCrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $110,000 - $160,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.For detailed information about the U.S. benefits package, please click here.\nExpected Close Date of Job Posting is:12-14-2026","description_format":"text","description_chars":7267,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Health insurance","Professional development","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Threat Intelligence","Endpoint Security","Security Operations"],"lifecycle":[{"event":"open","at":"2026-10-20T17:06:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 95 · green card filings: 25","filings_12m":95,"filings_prev_12m":89,"green_card_filings_12m":25,"median_offered_wage_usd":205417,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":12}],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.869,"p_room":0.9,"age_days":15,"expected_fill_days":35,"reasons":["conf:9","velocity","win:mid","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/crowdstrike-sr-technical-account-manager-public-sectorgov-remote","json_url":"https://alion.io/job/crowdstrike-sr-technical-account-manager-public-sectorgov-remote.json","meta":{"generated_at":"2026-10-30T00:48:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1102,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2153},"rest":"https://alion.io/mcp/rest/get_company?id=2153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrowdstrike-sr-technical-account-manager-public-sectorgov-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrowdstrike-sr-technical-account-manager-public-sectorgov-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrowdstrike-sr-technical-account-manager-public-sectorgov-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crowdstrike-sr-technical-account-manager-public-sectorgov-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrowdstrike-sr-technical-account-manager-public-sectorgov-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2939972}},{"tool":"search_jobs","arguments":{"company":"crowdstrike.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2939972},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}