{"id":2939962,"url":"https://alion.io/job/crowdstrike-technical-support-engineer-cloud-remote-gbr-2","title":"Technical Support Engineer - Cloud (Remote, GBR)","company":{"id":2153,"name":"CrowdStrike","domain":"crowdstrike.com","url":"https://alion.io/company/crowdstrike","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":33,"ghost_share":0.03,"stale_share":0.182,"repost_share":0.03,"time_to_fill_p50_days":32,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Crowdstrike","optional":false},{"name":"GCP","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Splunk","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T21:46:29Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.\nAbout the Role:\nWe’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognised as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight\nWhat You'll Do:\nServes as customer liaison with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.\nResolves customer problems via telephone, email, chat or remote access.\nResearch customers’ technical issues in a timely manner and follow up with recommendations and action plans.\nEscalates cases to management when customer satisfaction comes into question.\nParticipates in functional groups to identify and drive resolution for escalated cases.\nContribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.\nCreate knowledge base content and systems to capture new learning for reuse throughout the company and user base.\nLead technical communications within the team to share best practices and knowledge.\nProvide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.\nTake end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.\nExceeds customer expectations on response quality, timeliness of responses and overall customer experience.\nServe as an internal point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.\nCollect information and document bugs with Engineering for product issues that are impacting customers.\nPushes creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements to delight customers.\nSubject Matter Expert on one key product feature.\n What You'll Need:\nBachelor’s Degree or equivalent\n2+ years of customer support, technical support, system administration or related customer facing role.\nDemonstrable skills in supporting and deploying cloud technologies (AWS, Azure, GCP) and associated certifications.\nExpertise in managing and troubleshooting Kubernetes & Containers\nTechnical expertise on Linux platforms\nPassion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.\nAbility to learn new technologies quickly.\nExcellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)\nAbility to work independently with little direct supervision and as a part of a team.\nOutstanding analytical and organizational abilities.\nAbility to remain calm, composed and articulate when dealing with tough customer situations.\nProven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.\nBonus Points:\nExperience with Linux\nExperience with supporting and troubleshooting API\nExperience supporting Kernel level security solutions\nExperience supporting hybrid environments\nExperience supporting security applications such as AV, VPN, Firewall, proxy.\nExperience with Splunk\nCertification in relevant technologies or platforms (AWS Certified Developer, Google Cloud Certified - Professional Cloud Developer)\nBenefits of Working at CrowdStrike:\nMarket leader in compensation and equity awards\nComprehensive physical and mental wellness programs\nCompetitive vacation and holidays for recharge\nPaid parental and adoption leaves\nProfessional development opportunities for all employees regardless of level or role\nEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connections\nVibrant office culture with world class amenities\nGreat Place to Work Certified™ across the globe \nCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.\nCrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.\nIf you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at  for further assistance.","description_format":"text","description_chars":7033,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development","Wellness"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Threat Intelligence","Endpoint Security","Information Security","Security Operations"],"lifecycle":[{"event":"open","at":"2026-10-20T17:06:13Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-20T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":6,"expected_fill_days":32,"reasons":["conf:7","win:early","comp:brand"],"computed_at":"2026-10-21T04:59:15Z"},"pay":null,"html_url":"https://alion.io/job/crowdstrike-technical-support-engineer-cloud-remote-gbr-2","json_url":"https://alion.io/job/crowdstrike-technical-support-engineer-cloud-remote-gbr-2.json","meta":{"generated_at":"2026-10-21T04:59:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7366,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2153},"rest":"https://alion.io/mcp/rest/get_company?id=2153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrowdstrike-technical-support-engineer-cloud-remote-gbr-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrowdstrike-technical-support-engineer-cloud-remote-gbr-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrowdstrike-technical-support-engineer-cloud-remote-gbr-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crowdstrike-technical-support-engineer-cloud-remote-gbr-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrowdstrike-technical-support-engineer-cloud-remote-gbr-2"}]}