{"id":3556546,"url":"https://alion.io/job/crowe-information-technology-manager","title":"Information Technology Manager","company":{"id":8861,"name":"Crowe","domain":"crowe.com","url":"https://alion.io/company/crowe-tac","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-02T00:05:32Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Your Journey at Crowe Starts Here:\nAt Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.\nJob Description:\nWe are seeking an experienced and relationship-oriented Information Technology Manager to lead day-to-day IT operations for our India Delivery Center in Hyderabad. This role is responsible for ensuring reliable, secure, and effective technology services while maintaining strong operational alignment between our U.S. and India IT organizations.\nThe IT Manager will serve as the primary technology leader for the Hyderabad and Noida offices and a key liaison between India business leadership and the broader IT organization. Success in this position requires a combination of strong IT operations leadership, technical knowledge, service orientation, and the ability to build trusted partnerships with business and technology leaders across geographies.\nThis is a hands-on leadership role requiring a consistent on-site presence. The successful candidate will be expected to report to and work from the Hyderabad office daily and travel approximately 10-20% to other India locations, including Noida.\nKey Responsibilities\nIT Operations & Service Delivery\nLead day-to-day IT operations for the Hyderabad Delivery Center, ensuring technology services are reliable, secure, responsive, and aligned with business needs.\nOversee local IT infrastructure, end-user technology, workplace technology, network connectivity, conferencing and collaboration capabilities, and related technology services.\nEnsure incidents, service requests, and operational issues are addressed in accordance with established service levels and escalation procedures.\nCoordinate response to significant technology incidents affecting India operations and ensure appropriate communication with business stakeholders and U.S.-based IT leadership.\nIdentify recurring operational issues, perform or coordinate root-cause analysis, and drive sustainable corrective actions.\nMaintain operational readiness, including appropriate documentation, procedures, support coverage, asset management, and technology lifecycle planning.\nSupport business continuity, disaster recovery, and technology resilience activities for India locations.\nPartner with information security, infrastructure, network, application, and other technology teams to ensure compliance with enterprise technology and security standards.\nU.S. & India IT Alignment\nServe as a key liaison between U.S. and India IT teams, ensuring consistent implementation of enterprise technology standards, processes, controls, and priorities.\nMaintain regular communication with the Director of IT and other global technology leaders regarding operational performance, risks, business requirements, and emerging needs.\nCoordinate across time zones and geographic locations to ensure issues affecting India operations receive appropriate visibility, ownership, and resolution.\nHelp translate enterprise IT strategies and standards into effective local execution while communicating India-specific requirements and considerations to global technology leadership.\nIdentify opportunities to improve consistency, collaboration, and knowledge sharing between U.S. and India technology teams.\nParticipate in global IT initiatives and represent the operational requirements and perspectives of India offices.\nBusiness Partnership\nDevelop trusted relationships with India business leaders and serve as a primary point of contact for technology-related needs, concerns, and opportunities.\nDevelop a strong understanding of business operations, priorities, growth plans, and technology dependencies across the India Delivery Center.\nProactively engage business leaders to understand upcoming requirements and ensure IT is prepared to support organizational growth and change.\nCommunicate technology issues, risks, priorities, and solutions in clear business terms to both technical and non-technical stakeholders.\nBalance local business requirements with enterprise technology standards, security requirements, and global IT priorities.\nPromote a customer-focused culture within the local IT organization with an emphasis on responsiveness, accountability, and continuous improvement.\nLeadership & Team Management\nProvide leadership, direction, coaching, and development for local IT personnel and/or technology service providers.\nEstablish clear expectations and accountability for service quality, responsiveness, technical standards, and professional conduct.\nDevelop team capabilities and ensure appropriate technical knowledge, documentation, and cross-training exist to support reliable operations.\nCollaborate effectively within a matrixed global IT organization in which responsibility for services may span local, regional, and global teams.\nSupport workforce planning and resource allocation as India operations grow and technology requirements evolve.\nManage relationships with technology vendors and service providers as appropriate.\nGovernance, Security & Continuous Improvement\nEnsure local IT operations adhere to enterprise policies, cybersecurity requirements, technology standards, and applicable regulatory requirements.\nSupport internal and external audit activities and ensure identified technology issues or control deficiencies are addressed appropriately.\nMaintain accurate technology asset inventories and support hardware and software lifecycle management.\nMonitor operational performance and service metrics and identify opportunities to improve reliability, efficiency, employee experience, and service quality.\nParticipate in technology budgeting, forecasting, procurement, capacity planning, and investment prioritization as required.\nIdentify and manage operational technology risks, escalating significant risks to appropriate leadership.\nChampion standardized processes and continuous improvement across India IT operations.\nQualifications\nRequired\nBachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, or a related field, or equivalent relevant professional experience.\nTypically 8+ years of progressive information technology experience, including significant experience supporting enterprise IT operations.\nTypically 3+ years of IT leadership, supervisory, or team-management experience.\nDemonstrated experience managing IT operations in a corporate or professional-services environment.\nStrong understanding of enterprise IT operations, including end-user computing, network and infrastructure services, identity and access management, collaboration technologies, IT service management, cybersecurity, and technology asset management.\nExperience working within a geographically distributed or global IT organization.\nDemonstrated ability to build effective relationships with senior business leaders and translate business requirements into technology priorities.\nStrong incident management, problem-solving, prioritization, and escalation-management capabilities.\nExcellent written and verbal communication skills, including the ability to communicate effectively with both technical teams and business executives.\nStrong organizational skills with the ability to manage multiple operational priorities simultaneously.\nAbility and willingness to collaborate regularly with U.S.-based colleagues across time zones.\nAbility to work on-site in the Hyderabad office five days per week.\nAbility and willingness to travel approximately 10-20% within India, including travel to the Noida office and other company locations.\nPreferred\nExperience supporting a large India delivery center, global capability center (GCC), professional-services organization, or similarly complex enterprise environment.\nExperience coordinating IT operations across India and North America.\nExperience with ITIL or other established IT service-management frameworks.\nExperience supporting Microsoft enterprise technologies, cloud services, collaboration platforms, and modern workplace environments.\nFamiliarity with enterprise cybersecurity, risk management, compliance, and audit requirements.\nExperience with technology budgeting, vendor management, procurement, and lifecycle planning.\nITIL, PMP, Microsoft, cloud, cybersecurity, or other relevant professional certifications.\nLeadership Competencies\nThe successful candidate will demonstrate:\nBusiness Partnership: Builds credibility and trusted relationships with business leaders and understands how technology enables business objectives.\nOperational Excellence: Maintains high standards for reliability, responsiveness, accountability, and service delivery.\nGlobal Collaboration: Works effectively across cultures, geographies, organizational boundaries, and time zones.\nLeadership: Creates clarity, develops people, establishes accountability, and leads effectively through change.\nCommunication: Communicates complex technology topics clearly and appropriately for the intended audience.\nJudgment: Makes thoughtful decisions while appropriately balancing business requirements, technology standards, risk, and urgency.\nCustomer Focus: Approaches technology operations as a service to the business and continuously seeks to improve the employee experience.\nContinuous Improvement: Identifies opportunities to simplify processes, improve service quality, reduce operational risk, and increase efficiency.\nWork Environment & Travel\nThis position is based in Hyderabad, India and requires daily on-site presence in the Hyderabad office. The role is not intended to be a remote or hybrid position.\nBecause the position works closely with U.S.-based technology teams and leadership, periodic meetings outside standard India business hours may be required to support effective global collaboration.\nApproximately 10-20% domestic travel within India is expected, including regular travel to the company's Noida office and occasional travel to other India locations as business needs require.\nWe expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.\nOur Benefits:\nAt Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!\nHow You Can Grow:\nWe will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!\nMore about Crowe:\nCrowe Capability Center - India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.\nCrowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. 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