{"id":4280721,"url":"https://alion.io/job/crowe-junior-support-analyst","title":"Junior Support Analyst","company":{"id":8861,"name":"Crowe","domain":"crowe.com","url":"https://alion.io/company/crowe-tac","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Docker","optional":true},{"name":"Git","optional":true},{"name":"Grafana","optional":true},{"name":"Jira","optional":true},{"name":"Kubernetes","optional":true},{"name":"Prometheus","optional":true},{"name":"Rest API","optional":true},{"name":"Sentry","optional":true},{"name":"ServiceNow","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-13T20:29:07Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T20:29:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Your Journey at Crowe Starts Here:\nAt Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.\nJob Description:\nThe Junior Support Analyst provides first-level operational and technical support for software, APIs, AI applications, and machine learning-enabled products. The role focuses on ticket management, monitoring, troubleshooting, documentation, user communication, incident coordination, and continual improvement.\nKey Responsibilities\nReceive, review, categorize, prioritize, and update support tickets. \nGather information required to reproduce and diagnose reported issues. \nResolve common incidents and service requests using approved procedures and runbooks. \nEscalate complex issues with logs, reproduction steps, findings, actions taken, and business impact. \nMaintain timely, accurate, and professional communication with users and stakeholders. \nMonitor dashboards, logs, alerts, application health, infrastructure health, and model-related indicators. \nInvestigate software defects, performance issues, data problems, access errors, configuration issues, and integration failures. \nSupport the full ticket lifecycle from intake through validation and closure. \nCreate runbooks, troubleshooting guides, FAQs, known-error records, and knowledge articles. \nAssist with incident reviews, root-cause analysis, corrective actions, and problem records. \nSupport application configuration, updates, routine maintenance, and approved bug fixes. \nParticipate in functional, regression, API, and basic performance testing. \nTrack service levels, response times, resolution status, recurring issues, and operational metrics. \nIdentify opportunities to automate repetitive support, monitoring, and reporting activities. \nEssential Job Functions\nTicket and Incident Management\nRecord complete and accurate ticket information. \nAssess impact and urgency using defined standards. \nMaintain clear ticket notes, user communications, and escalation records. \nTroubleshooting\nReview logs, alerts, error messages, application behavior, and configuration. \nPerform basic API, database, network, identity, and application checks. \nDocument findings, evidence, and resolution steps. \nMonitoring and Reporting\nMonitor application, infrastructure, and service dashboards. \nAssist in configuring alerts and operational reports. \nIdentify recurring incidents, trends, and automation opportunities. \nKnowledge Management\nCreate and update runbooks and support documentation. \nConvert resolved incidents into reusable knowledge articles. \nSupport user education and self-service content. \nRequired Qualifications and Skills\nBachelor’s degree in Computer Science, Information Technology, Engineering, Data Science, or a related field. \n0 to 2 years of relevant experience, including internships, service-desk exposure, academic projects, or technical-support assignments. \nBasic programming or scripting knowledge in Python, PowerShell, Bash, or a similar language. \nUnderstanding of software applications, APIs, databases, operating systems, and basic networking. \nFamiliarity with Windows and Linux fundamentals. \nStrong troubleshooting, communication, documentation, organization, and customer-service skills. \nWillingness to participate in support coverage based on business and team requirements. \nPreferred Skills\nExposure to ServiceNow, Jira Service Management, Azure DevOps, or a similar ticketing platform. \nFamiliarity with REST APIs, SQL, Git, Docker, and Kubernetes. \nExposure to Azure Monitor, Application Insights, Log Analytics, Grafana, Prometheus, Sentry, or similar tools. \nAwareness of machine learning model monitoring and AI product behavior. \nUnderstanding of incident, problem, change, knowledge, and service-level management concepts. \nFamiliarity with basic cloud, networking, identity, and security concepts. \nWe expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.\nOur Benefits:\nAt Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!\nHow You Can Grow:\nWe will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!\nMore about Crowe:\nCrowe Capability Center - India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.\nCrowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.\nWe are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.","description_format":"text","description_chars":6452,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Accounting & Bookkeeping Services"],"lifecycle":[{"event":"open","at":"2026-11-13T20:29:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-13T22:01:56Z"},"pay":null,"html_url":"https://alion.io/job/crowe-junior-support-analyst","json_url":"https://alion.io/job/crowe-junior-support-analyst.json","meta":{"generated_at":"2026-11-13T22:01:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43927,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8861},"rest":"https://alion.io/mcp/rest/get_company?id=8861"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrowe-junior-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrowe-junior-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrowe-junior-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crowe-junior-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrowe-junior-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4280721}},{"tool":"search_jobs","arguments":{"company":"crowe.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4280721},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}