{"id":3340353,"url":"https://alion.io/job/crown-communications-customer-care-representative","title":"Customer Care Representative","company":{"id":2607498,"name":"Crown Communications","domain":"crown.de","url":"https://alion.io/company/crown-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"softgarden","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warrington, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T14:09:26Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T05:25:37Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Crown Lift Trucks LtdAbout Crown Lift Trucks Ltd\nCrown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services.\nSince its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”\nJob Description\nTo deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets.\nThe role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the same time providing administrative support to the UK Fleet of Fork Lift Engineers, planning & dispatching engineers where required.\nThis role is critical to the UK Service Team's success, and requires an ability to task manage and prioritise workloads to reflect the requirements of the day.\nRepresentatives are required to maintain good housekeeping in relation to WIP (Work In Progress), and manage a busy telephone and email service used to log breakdown calls from our vast client base across the UK. They should be equipped with an excellent Customer Care mantra which involves them going the extra mile to accommodate the needs of the customer.\nThe Customer Care team are required to achieve specific targets set in relation to KPI's and Service Budgets.\nCustomer Care\nBuild relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.\nService Call Intake & Dispatch\nReceive service repair and maintenance requests from customer and enter into in-house software.\nJeopardy management of open work orders, ensuring all customer SLA’s are met. \nReport any non-compliance issues to Management. \nProcess Crown owned equipment repair information into in-house software. \nRegular monitoring of service dashboard to ensure WIP is processing within targets.\nClocking Validation\nReview automatically generated daily clocking reports relating to technician time clocking, and make any required adjustments.\nInvoicing\nVerify all labour and part items are present on work orders, and generate accurate invoices.\nPM Agreements\nEnter PM agreements into in-house software for scheduling and update as necessary.\nEstimates\nDaily review of all outstanding estimates on in-house software, and regular communication with customers to bring these to a satisfactory conclusion.\nInvoice Queries\nReview and resolve any invoice queries in line with the company’s 5 day handling time.\nEmails\nRegular handling of incoming emails to the generic Customer Care email address.\nPerson Specification\nEssential Skills:\nA high level of Customer Care and a strong administrative background is required.\nExcellent communication skills both written and verbal and a fantastic telephone manner are essential.\nAttention to detail with good organisational skills and the ability to prioritise workload\nExperience gained within a similar role desirable.\nThis position requires excellent IT skills with an ability to learn new procedures.\nFully IT literate with a good knowledge of Word and Excel \nThe Customer Care Representative will have an ability to work on their own initiative, towards sets targets, whilst also maintaining a good team work ethic.\nVacancy Details\nHours of Work:\nMonday to Thursday - 8:00am to 4:30pm with one hour for lunch.\nFriday - 8:00am to 4:00pm with one hour for lunch.\nCompetitive salary package (dependent on experience)\nCompany pension plan.\nAt Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.\nFrom employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.\nIn addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:\n25 days annual leave plus bank holidays.\nExcellent discount scheme with access to the best perks from some of the UK’s biggest brands. \nTell Us Health.","description_format":"text","description_chars":5008,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-27T15:16:10Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":1,"age_days":3,"expected_fill_days":14,"reasons":["conf:2","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/crown-communications-customer-care-representative","json_url":"https://alion.io/job/crown-communications-customer-care-representative.json","meta":{"generated_at":"2026-11-01T05:53:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9140,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2607498},"rest":"https://alion.io/mcp/rest/get_company?id=2607498"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrown-communications-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrown-communications-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrown-communications-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crown-communications-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrown-communications-customer-care-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3340353}},{"tool":"search_jobs","arguments":{"company":"crown.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3340353},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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