{"id":680780,"url":"https://alion.io/job/crown-equipment-service-manager","title":"Service Manager","company":{"id":176810,"name":"Crown Equipment","domain":"crown.com","url":"https://alion.io/company/crown-equipment","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":46,"ghost_share":0.326,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":65,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Smithfield, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":178},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-12T00:00:00Z","employer_posted_date":"2026-05-12","last_verified_at":"2026-10-26T09:36:36Z","board_verified":true,"closed_at":null,"days_open":167,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":167},"description":"About the Role\nAn opportunity exists for a Senior Service Manager to lead our Sydney Service operations, overseeing a workforce of 100+ employees across field service and workshop environments. Reporting to the Branch Manager, this role holds full accountability for service operations, P&L performance, financial management, cultural transformation, and operational turnaround within a large-scale industrial service business.\nThis is a business-critical leadership role, requiring an experienced leader who can stabilise, transform, and deliver sustained improvements across safety, people, financial performance, and customer outcomes. With the Asia Pacific Head Office based in Sydney, this role offers a clear pathway into regional or executive leadership roles.\nRequirements\nResponsibilities & Duties\nLead and manage a large-scale service operation (100+ staff) across field service technicians and workshop teams\nProvide leadership to multi-layer management structures (5 direct reports + 2nd tier leaders)\nTake ownership of P&L, budgeting, forecasting, cost control, labour recovery, and financial performance improvement\nDrive a service business turnaround, improving profitability, utilisation, productivity, and operational efficiency\nLead change management and cultural transformation initiatives to build a high-performance, accountable workforce\nManage operations within a unionised workforce environment, including stakeholder engagement and performance alignment\nDevelop and implement service strategies, operational plans, and continuous improvement initiatives\nImprove service delivery, customer satisfaction, SLA performance, and response times\nLead workforce planning, recruitment, retention, and leadership development\nEnsure compliance with WHS, safety, risk, and regulatory requirements\nManage key customer relationships, escalations, and service recovery\nDeliver data-driven reporting, KPI tracking, and operational insights to senior leadership\nSkills & Experience\nWe are seeking a high-performing senior operations leader with experience in service delivery, industrial operations, or technical service environments. The ideal candidate will bring:\n5+ years’ experience in a Service Manager, Operations Manager, or Senior Leadership role\nProven success leading large teams in service, maintenance, or industrial operations\nStrong experience in turnaround, restructuring, or business transformation environments\nDemonstrated P&L responsibility, financial management, and commercial acumen\nExperience working within a unionised workforce or industrial relations environment\nBackground in capital equipment, materials handling, heavy vehicle, mining, construction, or industrial services\nStrong capability in change management, performance improvement, and operational excellence\nExperience managing field service and workshop operations\nAbility to lead through complexity, ambiguity, and organisational change\nExcellent stakeholder management, communication, and leadership skills\nBenefits\nWhy Join Us?\nLead a high-impact operational turnaround in a major branch\nSignificant leadership scope with 100+ employees\nOpportunity to work closely with APAC leadership\nClear pathway into regional or executive roles\nAbility to make a visible and lasting impact on business performance\nWhat sets us apart?\nCrown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.\nAs a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:\nA benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.\nAccess to a health and wellbeing platform which supports your Mental, Physical and Financial goals.\nCorporate Rates for Private Health Insurance.\nAn inclusive working environment.\nAn Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.\nThe Company\nCrown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.","description_format":"text","description_chars":4828,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-09-10T23:27:30Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.291,"p_room":0.28,"age_days":167,"expected_fill_days":65,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/crown-equipment-service-manager","json_url":"https://alion.io/job/crown-equipment-service-manager.json","meta":{"generated_at":"2026-10-26T13:09:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18299,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176810},"rest":"https://alion.io/mcp/rest/get_company?id=176810"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrown-equipment-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrown-equipment-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrown-equipment-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crown-equipment-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrown-equipment-service-manager"}]}