{"id":2743484,"url":"https://alion.io/job/crown-innovations-junior-it-operations-support-specialist","title":"Junior IT Operations & Support Specialist","company":{"id":4417936,"name":"Crown Innovations","domain":"crownci.com","url":"https://alion.io/company/crownci","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-09-28T13:59:46Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-24T12:57:34Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Junior IT Operations & Support Specialist\nArlington, VA | Onsite | Full Time\nPosition Overview\nCrown Innovations is seeking a customer focused and technically capable Junior IT Operations & Support Specialist to provide day-to-day technology support for approximately 275 employees across the organization.\nThis position serves as the primary internal point of contact for common end user technology issues involving computers, mobile devices, printers, Microsoft and Apple environments, network connectivity, user access, business applications, office telecommunications, and endpoint systems.\nThe Junior IT Operations & Support Specialist will manage and monitor Crown’s internal help desk and ticketing process, troubleshoot hardware and software issues, support Microsoft 365 and Microsoft Intune, assist with device deployment and configuration, and maintain accurate IT asset and device records.\nThis role will work closely with Crown leadership and the company’s third-party IT service provider. The selected individual will independently resolve routine and intermediate support issues while appropriately escalating infrastructure, network, cybersecurity, or other advanced technical matters to Crown’s external IT provider and authorized leadership.\nThis position requires more than technical aptitude. The successful candidate must be professional, responsive, approachable, and capable of communicating effectively with employees and leadership at all levels of the organization. Strong customer service, judgment, follow-though, and the ability to explain technical issues in clear, practical terms are essential.\nThis role provides an excellent opportunity for an early career IT professional to build broad experience across endpoint management, Microsoft 365, user support, IT operations, telecommunications, and technology projects while working closely with experienced internal and external technical resources.\nKey Responsibilities\nHelp Desk & User Support\nServe as the primary internal point of contact for employee technology support.\nManage and maintain the company’s IT help desk and ticketing system.\nReceive, prioritize, document, troubleshoot, and resolve technical support requests.\nProvide timely in person, remote, and telephone based technical assistance.\nTroubleshoot common hardware, software, application, account, access, and connectivity issues.\nTrack recurring issues and identify opportunities to improve IT support processes.\nEscalate infrastructure, networking, cybersecurity, and other advanced technical issues to the appropriate external provider or authorized internal resources.\nMaintain professional and responsive communication with employees throughout the support process.\nHardware & Endpoint Management\nConfigure, deploy, maintain, and troubleshoot desktop computers, laptops, monitors, docking stations, peripherals, and mobile devices.\nSupport both Windows and Apple devices.\nAssist with device provisioning, configuration, updates, replacements, and lifecycle management.\nManage and support endpoint devices through Microsoft Intune.\nMaintain accurate records of company issued computers, mobile devices, peripherals, and other IT assets.\nSupport related IT onboarding, employee transfers, and offboarding activities.\nPrepare and configure equipment for new employees and ensure devices are properly recovered during separations.\nMicrosoft 365 & Business Applications\nProvide day-to-day support for Microsoft 365 and related Microsoft applications.\nTroubleshoot Microsoft accounts, applications, configurations, licensing, and access issues.\nAssist with user and device administration within authorized Microsoft environments.\nSupport employees using Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint, and other commonly used Microsoft applications.\nAssist with employee access to approved business applications and systems.\nNetwork & Connectivity Support\nTroubleshoot Wi Fi and Ethernet connectivity issues.\nTroubleshoot shared folder and network drive access.\nMap and maintain network drives as appropriate.\nPerform basic network troubleshooting and diagnostics.\nIdentify, document, and communicate recurring connectivity issues.\nCoordinate with the company’s third-party IT provider on network infrastructure matters requiring escalation.\nPrinters, Conference Rooms & Peripherals\nInstall and configure printers and printer drivers.\nTroubleshoot local and network printer issues.\nSupport scanners, monitors, docking stations, conference room technology, and other office peripherals.\nAssist with setup and troubleshooting of meeting room and audiovisual equipment.\nTelecommunications\nManage office phone assignments and user configurations.\nAssist with employee phone setup, changes, and troubleshooting.\nCoordinate phone migrations and telecommunications changes.\nMaintain accurate telephone and device assignment records.\nWork with telecommunications vendors and the company’s third-party IT provider as required.\nThird Party IT Provider Coordination\nServe as an internal liaison between employees, management, and Crown’s third party IT provider.\nOpen, monitor, document, and follow up on escalated service requests.\nProvide external technical resources with relevant troubleshooting information and documentation.\nAssist with implementation of technology projects involving the external IT provider.\nMonitor escalated issues to help ensure they are appropriately assigned and resolved within expected timeframes.\nCommunicate status updates to affected employees and leadership as appropriate.\nDocumentation & IT Operations\nDevelop and maintain documentation for common troubleshooting procedures and internal IT processes.\nMaintain accurate records of hardware, software, devices, telecommunications assignments, and other IT assets.\nAssist with development and maintenance of IT policies, procedures, and user guidance.\nProvide basic employee technology training and support materials as needed.\nParticipate in technology projects, upgrades, migrations, and deployments.\nIdentify opportunities to improve IT support efficiency, documentation, and employee technology experience.\nMaintain awareness of current Microsoft, Apple, endpoint management, and workplace technology developments.\nPerform other related IT and operational duties as assigned.\nMinimum Required Qualifications\nAssociate degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related technical field, or equivalent combination of education, certifications, and relevant professional experience.\nMinimum of two years of professional IT help desk, desktop support, systems support, or related end user support experience.\nHands on experience supporting Windows computers and Microsoft 365 applications.\nWorking knowledge of macOS and Apple devices.\nExperience troubleshooting hardware, software, printers, peripherals, user access, and connectivity issues.\nFamiliarity with Microsoft Suite or other endpoint management platforms.\nBasic understanding of networking concepts including Wi Fi, Ethernet, TCP/IP, DNS, and shared network resources.\nExperience configuring and deploying computers, mobile devices, and peripherals.\nStrong customer service orientation and ability to support employees with varying levels of technical proficiency.\nExcellent verbal and written communication skills.\nAbility to communicate professionally with employees, managers, executives, vendors, and technical service providers.\nStrong troubleshooting, analytical, and problem-solving skills.\nAbility to independently manage multiple support requests and appropriately prioritize issues.\nStrong attention to detail and documentation skills.\nAbility to handle confidential and sensitive company information appropriately.\nAbility to work fully onsite at Crown Innovations Headquarters in Arlington, Virginia.\nPreferred Qualifications\nCompTIA A+ certification.\nAdditional CompTIA, Microsoft, Apple, or other relevant IT certifications.\nExperience administering or supporting Microsoft Intune.\nExperience supporting Microsoft 365 in a professional business environment.\nFamiliarity with Microsoft Entra ID or Active Directory user administration.\nExperience supporting approximately 200 or more users.\nExperience working with an IT help desk or ticketing platform.\nExperience supporting both Windows and macOS environments.\nExperience managing IT assets and device inventories.\nExperience coordinating with a Managed Service Provider or third-party IT provider.\nExperience supporting office telecommunications or VoIP systems.\nGovernment contracting or professional services experience.\nWork Environment & Schedule\nThis position is fully onsite at Crown Innovations Headquarters in Arlington, Virginia.\nThe Junior IT Operations & Support Specialist will provide direct technology support to employees and leadership throughout the headquarters office while also supporting employees across Crown’s broader organization.\nThe position requires frequent interaction with employees, executive leadership, external vendors, and Crown’s third-party IT provider.\nOccasional after-hours support may be required for technology deployments, outages, upgrades, or other business critical needs.\nCompensation\nJunior IT Operations & Support Specialist: $60,000 to $75,000 annually\nCompensation is determined based on experience, education, technical skills, certifications, internal equity, and business needs.\nCrown complies with all applicable state and local pay transparency laws. The listed compensation range represents the good faith salary range for this position at the time of posting. Final compensation will be based on job related factors.\n Benefits\nGenerous Paid Time Off (PTO)\nComprehensive Medical, Dental, and Vision Insurance\nHealth Savings Account (HSA)\nFlexible Spending Account (FSA)\n401(k) with Company Match\nCompany Paid Life Insurance\nTuition Reimbursement\nEmployee Assistance Program\nProfessional Development Opportunities\n About Crown\nCrown Innovations is a recognized leader in research, development, engineering, advanced integration, analytics, software, and strategic planning, with deep expertise supporting the modernization and continued evolution of the National Airspace System.\nFor more than 30 years, Crown has supported a diverse portfolio of government and commercial clients, including the Federal Aviation Administration, NASA, the U.S. Energy Information Administration, state and local governments, and commercial organizations.\nAs a prime contractor supporting high impact federal programs, Crown provides comprehensive capabilities across engineering, infrastructure modernization, lifecycle data management, modeling and simulation, software development, regulatory compliance, and emerging technologies.\nOur employees play a direct role in advancing aviation safety, improving operational performance, modernizing critical infrastructure, and supporting nationally significant programs.\nCrown has consistently been recognized as one of the best places to work in the Washington, DC metropolitan area and is committed to providing employees with opportunities to grow professionally while contributing to meaningful, mission driven work.\nCompliance & Equal Opportunity\nPersons unable to complete an online application should contact Crown HR for assistance at (703) 650 0663 ext. 3068.\n All your information will be kept confidential according to EEO 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