{"id":1889116,"url":"https://alion.io/job/crown-resorts-assistant-front-office-manager","title":"Assistant Front Office Manager","company":{"id":2195423,"name":"Crown Resorts","domain":"crownresorts.com.au","url":"https://alion.io/company/crownresorts","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":57000,"period":"year","method":"role_country_seniority_unknown","sample_n":80},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T04:05:06Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T05:19:35Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Better begins here\nCrown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.\nAn exciting opportunity has become available for an experienced Assistant Front Office Manager to join the team at Crown Towers.\nReporting to the Front Office Manager, you will support the day-to-day operation of the Front Office, including the Front Desk, Bell Desk and Valet Parking, while leading and developing a high-performing team and delivering exceptional guest experiences.\nIn this role, you will:\nLead, coach and develop the Front Office team to deliver exceptional service\nOversee daily Front Office operations and ensure service standards are consistently achieved\nManage guest enquiries and complaints, ensuring effective and timely resolution\nMonitor room inventory, availability and operational requirements\nWork closely with Housekeeping, Reservations, VIP Services and other hotel departments\nManage labour resources, rostering efficiencies and departmental costs\nIdentify opportunities to improve processes, service delivery and operational performance\nSupport upselling initiatives and opportunities to maximise hotel revenue\nMaintain accurate operational reporting and communication across the hotel.\nAbout you:\nYou are an experienced hotel professional with a passion for people leadership and exceptional guest service. You thrive in a fast-paced luxury hotel environment and have the confidence to make operational decisions while supporting and developing your team.\nYou will bring:\nStrong hotel management experience, ideally within Rooms Division or Front Office\nProven experience leading and developing teams\nExcellent customer service, communication and interpersonal skills\nStrong organisational and problem-solving capabilities\nSound commercial awareness and experience managing operational resources\nExperience with OPERA PMS and Microsoft Office\nA hospitality or business-related qualification is desirable.\nOn top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.\nOur Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.","description_format":"text","description_chars":2737,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-05T04:05:06Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.735,"p_room":0.9,"age_days":16,"expected_fill_days":23,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/crown-resorts-assistant-front-office-manager","json_url":"https://alion.io/job/crown-resorts-assistant-front-office-manager.json","meta":{"generated_at":"2026-10-21T08:11:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11650,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2195423},"rest":"https://alion.io/mcp/rest/get_company?id=2195423"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrown-resorts-assistant-front-office-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrown-resorts-assistant-front-office-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrown-resorts-assistant-front-office-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crown-resorts-assistant-front-office-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrown-resorts-assistant-front-office-manager"}]}